On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MobStub has a rating of 3.1 stars from 734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobStub most frequently mention customer service, next day and wrong item. MobStub ranks 6th among Daily Deals sites.
We monitor reviews for authenticity
I ordered a Slim Retro Gaming Device with 500 Games Built In recently and it was delivered on May 8,2020. The device didn't work. It kept making a static noise and the screen remained blue and blank when the device was powered on. It did nothing else no matter how long I waited. Emailed their support team with a photo that I also attached to this review, and was originally ignored. Emailed again and the only response I received back was that they showed the item was delivered. Emailed again and said I wasn't having trouble with delivery, but with the device. Repeatedly stated the device didn't work and that I wanted to exchange it for one that did and I am not getting any response. Do not spend your money here.
I ordered a purse in a small size. It was too small, so I reordered it in a larger size. They sent me another small one so I kept it and gave it away as a gift and reordered the large one. I got it and was very satisfied, but I ended up with 4 purses, 3 of which I did not need. By the way, I love the purse.
I contacted customer service by email 3 times with concerns about my purchase and no response. I could not use the product so it's a 100% loss for me. I would never buy anything else from them.
Purchased LED-lit wall switch plates for my house and never received them. Only received the outlet covers. They are unresponsive to inquiries, and Facebook is not helping to resolve this issue either (ordered these via an advertisement on FB). Beware of this company.
I've been trying to return a purse I purchased. Not what I expected. I still haven't found a way to do that!
It's not straight forward.
Great place to get great items. Very polite and refund policy or a return item always satisfactory. Leather purses are awesome. My friends and I use them every day. I would definitely recommend mibstub to all if you want great product at great prices. Tyvm.
Now that I finally received my refund it's safe for me to review this site. I needed to return an item but was unable to get a return authorization from Mobstub. The deadline for making a return was running out. Every time I requested an update I got a new ticket #, which meant the request began again and just complicated the process (to their advantage.)
I turned to my credit card company after being stonewalled by Mobstub. Within 12 hours I got a return authorization from Mobstub.
I kept a tracking number from the package, luckily. When I contacted the credit card company after a month to report that the issue was unresolved, the agent I spoke to kept me on the line while she got in touch with Mobstub. They said that the item had not been received, but luckily I had the tracking # from USPS which showed the delivery time so she was able to confirm that yes, the item was returned and yes, the purchase should be refunded.
Very bad experience. Never again.
I ordered 7 purses; the first 6 arrived okay, but the 7th is not at all what I ordered. Have tried several times to get this handled to no avail. I finally send a complaint to the BBB... everything about this outfit is a sham. STAY AWAY!
I have tried to return an item since dec 26 th customer service is only reachable via email and then if you do hear from them it's fake and they give you a link to a return shipping label that does not work horrible!
Ordered TWO hand bags. One is OK, but the large one is not what I expected. After 7 (yes SEVEN) emails they sent an email that tells me to print out my return label. When you click on PRINT it states that is an invalid address.
SO, I tried to reply to the email and it will not send because it states there is SPAM in the email. What a ripoff this place is...
Ordered leather cross body bag. It smells of mold. I could smell the mold even before I opened it. There was a plastic bag inside the plastic shipping bag and the mold smell came through it all.
The horrible mold smell is one issue, the sewing around a zipper is another. I've contacted customer service with no response. Buyer beware!
Does not give you refunds like they say when you gave to return products that they shipped incorrectly and that you didn't order.
They are obviously not what they claim! I ordered a sofa cover from them one month ago and have yet to receive it HA. What a scamming rip off company. If I do not hear from them in a couple of days I will report them to BBB. Post every where to warn people to NOT BUY ANYTHING FROM THIS COMPANY! I hate to see folks ripped off when they workhard for their money or a low fixed income...
Placed an order advertising a variety of 10 pack of dove deodorant just received it it only had 2 different scents they were all the same false advertising at its best horrible packaging just thrown in a bag cans were dented
Received July 9. On August 25th strap pulled out of side and purse fell to the ground. Contacted Mobstub. Too bad for me, 30 day warranty.
Love it. It fits my phone and everything and still hangs flat I still have one more compartment I haven't used. And it's just the right size. I am ordering more colors
I ordered a ring in December of 2018. I was sent a different ring. I attempted to write to MobStub. NO ONE ANSWERED. IS THIS TRULY HOW YOU DO BUSINESS?
Because I complained on another web site, they responded to me three months later. When I tried to write back to them, it was a dead end. The e-mail was rejected by MobStub. Are you seeing yellow and red flashing lights? THINK BEFORE YOU PURCHASE!
I ordered an electric stove from them. When it's turned on a light is supposed to go on and look like flames. It worked the first two times I used it and then stopped working. I was told to take it apart and change the bulb which I did. It worked one time and then stopped working. I would not order from them again.
I would add a photo but I can't figure out how to do it,.
Answer: There is no phone # to call... and in my case they do NOT answer e-mail... BAD company!
Answer: I don't have one... But Mobstubs is terrible. I dealt with them once and will never again
Answer: No, I wouldn't trust anything connected to mobstub! Read the reviews, then use your best judgement!
Answer: No they are not legit, i would advise that nobody order from Mobstub! They are a bogus company selling out of an apartment in New York, no phone number and when you email them, all kinds of people email you!
Answer: They have NO customer service #, when you have a problem with an order, you have to e-mail their 'customer service dept.' then an automated E-mail response is sent to you. Then another will come 1-2 days later asking you to send them an e-mail with a pic of what is wrong with your order. My advice... DO NOT ORDER FROM THIS COMPANY, THEIR MERCHANDISE IS JUNK & THEY DO NOT STAND BEHIND WHAT THEY SELL, IN FACT MOST OF WHAT THEY SELL IS NOT WHAT THEY ADVERTISE! Take it from someone that had to learn the hard way!
Answer: Although there are items on the Mobstub site that are worth the money (?) there is a lot of junk that I've purchased in the past that wasn't "worth it" in the Dollar Store either. I don't wish to denigrate it, but Mobstub is obviously in business (as is Big Lots) for the same reason if one wishes to figure it out. TRUE: The Egyptian sheets shrink. 100% pure cotton also pills and is no longer satiny-finished. Some of the electronic (motion-detecting) lights simply never worked. Most of the jewelry is cheaply-made, gold-painted, junk that is transported in the box worth more than the product is. Often the instructions (if you are so bold to e-mail/ask, are written in Chinese and sent to your e-mail address in a. Pdf file you need to print from your own computer. Then, does anybody else recall the first Japanese-written (translated) instructions for the original VCRs back in the 1970s-80s? Right! Good luck deciphering the translations. Some of the Apple Phone cases dpn't work as advertised but most of the wires and charging systems and extensions are good buys with Radio Shack now in bankruptcy and gone. Men's clothing can be expected to shrink. Women's (?) The merchandise delivery time is seldom as fast as one would anticipate, but then if you have dealt without it this long how inconvenient is it really (?) Unless it is for a special date or Christmas, forget about having already ordered it, and it will eventually "get there". So, my years-of-experience with Mobstub has been in seriously reading the fine print in the "details" and in totally ignoring the delivery promise. More times than not I receive a product that I cannot purchase at a Best Buy or Walmart at a lower price. ->Right now, their advertised flash drive is a very good purchase<- So, once again, Caveat Emptor: Let the buyer beware of life's lessons.