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From the business
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify Reviews Summary
Mudify has a rating of 4.2 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 28th among Auto Accessories sites.
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The attention from the first moment was very gratifying, I always felt supported and the responses were immediate. I will surely buy again and I recommend them.
Good price but didn't know it was only one leaf spring ant first. Ther then that they com in pretty quick, Also the customer service is then best I've had.
Hi Julian, We apologize for the confusion. In the product description, it is noted that the item is sold individually, and if you need a pair, please order 2 items. We will work to make this information more clear for our visitors. Thank you very much for your feedback.
Overall a good experience. A couple of things I found strange. One, was that I did not receive a confirmation email (glad I took a screenshot of the order confirmation page), but after reaching out twice they confirmed my order was on its way. Second, during my search for the right product on their page, I was quoted a different shipping price each time I got to the page just before payment.
Felicitaciones. Una entrega rápida y completa de lo solicitado.
Muchas gracias por tu review!
There were a couple of issues with my order, but the company handled things promptly, fairly, and showed that they cared. That goes a long way with me and I would recommend to others.
Thank you for your review!
Simple place to purchase from. Other than one weird phone call I got after not going thur right away with my order, asking me whats up. It was weird. Creepy even. Don't do that guys lol
Thank you for your review!
Thank you for your review!
I recived everything but, I think they overlooked the Tundra as they didn't include a carrier bearing spacer. First drive with the kit installed I have bad driveline vibration. Currently waiting on them to respond as to wich spacer kit I need or if it was simply excluded by accident. Also, the bp51 struts didn't come with a spanner wrench to adjust the preload, also waiting on a response from Mudify about that. 3 star review because they don't have anyone that can answer these questions after hours or on the weekends.
Hello Jason, as we discussed, the vibrations are mainly due to not adding enough weight. During the weekends and after hours, our only communication channel is the support chat. However, the more technical questions are addressed by our resident experts during business hours, as happened in your case. Regards and thank you for your feedback!
Very happy with my purchase. I asked a question to the Mudify team via email and in less than 24 hours they sent a response. Excellent customer service.
Thank you for your review!
Muchas gracias por tu review!
Great parts options. Appreciated the call follow up to verify our purchase needs and give tips. Install was great and my vehicle is in great shape (and a little taller) once again. Would definitely recommend and purchase from them again!
Glad we could help! Thank you for your review!
The package was severely damaged on arrival. Still waiting to install to verify all parts are good..
Hi Robert, we are truly sorry for the issue with your order. It’s unacceptable for our products to be damaged during shipping, and we understand the inconvenience this has caused you. We acknowledge your concerns and appreciate your patience as you inspect all the components. Please reach out to us directly so we can assist you or clarify any doubts. Thank you.
Thank you so much! :)
Great customer service! Emailed with questions and they emailed right back with answers. Will definitely shop here again.
Thank you so much! :)
Great fast service had my shocks 2 days later witch was great cause my current shocks were blown so they really was great that they came in so quick.
Thank you so much! :)
I had what started out as a bit of a choppy experience. They were quick to get in touch and clarify things and try to make it right. Then, they gave me some helpful advice along the way and got on a conference call with the local Toyota dealer while they were doing my lift.
Thank you so much for your review! :)
I was sent unassembled rear shocks that have been used and sent back or refurbished it would appear. They have scoring and dings all around the mounting areas. The shocks they put top hats on are clearly unused with pristine paint and finish in the same areas. See the pictures of the identical used vs new shocks and you can be the judge.
The unbuilt shocks were loosely sliding in and out of already open boxes inside it. I took some pictures while unboxing after seeing the state of the packaging and these shocks. The box my OME springs came in had been stapled shut with the same staples used on the assembled shocks custom packaging. The seemingly used unassembled Bilsteins were in already opened boxes. Then, because those boxes had been opened already and not even taped shut, the metal bolts from the shocks had plunged through the outside box.
It was disconcerting to pick up the package in our mail room and have a bag of hardware thats supposed to be two boxes deep fall out on the floor and a loose shock come through the outside. It's ironic since their return policy states: 'Please note that if the product or its box is not in perfect and original condition, we will not accept the return, and it will be shipped back at the customer's expense.'
Finally, immediately after ordering I had a question on the weight load. I started texting with Miguel minutes after the order and he confirmed by answering my questions that medium was what I needed vs standard that I had ordered moments prior. I asked if he could change it and Miguel stopped responding. Then, the next day they shipped the first pieces of a standard load setup.
A few days later I sent a follow up question asking why the 2 inch lift only has 1.5 inch OME springs but comes with a 2 inch bump stop. It appears their kit will reduce travel in the rear. A woman told me I would be contacted but I never got a response.
Not updating my order with a simple option change minutes after it was placed and we chatted about it is disappointing. It's not what I expected after texting with a real person. Especially because this is a trivial change on their end that makes a big difference in the long term outcome on mine.
Great product! Fast shipping. Would recommend to family and friends
Thank you so much! :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! We are glad we were able to offer a good service. Always happy to help.