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From the business
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify Reviews Summary
Mudify has a rating of 4.2 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 28th among Auto Accessories sites.
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I have waited over 2 months to receive incorrect products that are missing components and are not assembled. Initially, they did not even send the front suspension components and never provided anyupdate. I had to reach out to them after a month for an answer so they could resend the order which they screwed up. After reaching out and being told, I would be sent a return label to correct their mistakes, never received a return label nor call back after having attempted. I attempted calling and emailing multiple times with no reaponse from anyone in customer service. If you value your time and not being jerked around when spending over $5000, then choose another company. My experience has been a nightmare and it's still in unresolved.
I was speaking to Luis for a while to get the best product for what I wanted and he was quick to reply with helpful information. Upon my order I got delivered an item that was incorrect, which I let them know and they swiftly assisted me. They solved the problem by ordering the part I needed the day after I made a comment. They helped with return info as well. Overall, good experience. Thank you.
Found the pricing and deals to be good but the overall shipping and scratches on the parts I ordered to be disappointing,
I ordered $300 in gift cards however there is no ACTUAL gift card that I can give as a gift just emails for them…
Hi Elise, We’re very sorry for the inconvenience. As noted in the product description, the gift cards are digital and are delivered by email. We understand wanting something physical to gift, and we’d be happy to include a physical detail. We’re currently trying to contact you to assist. Please feel free to reach out to us directly.
I reached out to Samantha several times to obtain their price match guarantee. After the initial contact, I never heard back from her.
Hi Daniel, according to our previous conversation, we already applied the corresponding discount for the price match you requested. We’re sorry for any confusion and would be happy to clarify this with you directly.
The shocks and all of the components that I got from Mudify were great!
Fast shipping, got all of the correct parts, the whole experience was top noch!
Hi Guy, thank you so much for sharing your positive experience! We’re thrilled to hear everything arrived quickly and was exactly what you needed. Looking forward to supporting your next project!
It was easy to select the beast option for my ride based on what I would need. No guessing on what kind of load weight you need to pick. It's all there on the website and best part is Mudify putting the shock and springs together to make that load weight ready for install. Saves time and hassle especially when you install it yourself.
Thank you, Eric, for noting how straightforward our site makes choosing the right fit and saving time on part installation. Knowing we're making your upgrade hassle-free means a lot to us—can't wait to help with your next project whenever you're ready!
Great service very helpful. Great experience. Thank you
Thank you so much, Christopher, for your kind words and for sharing your positive experience. We truly appreciate your feedback and look forward to serving you again in the future.
Unfortunately my order has been messed up from the start, it's been a month now and I'm still waiting on getting the right product shipped to me. I doubt I will order from them again because of this.
Always cautious on ads I see on Facebook...
Glad I pulled the trigger on this one
Thanks so much for giving us a shot, Owen! We're thrilled to hear you’re happy you took the leap, and we appreciate you trusting us with your decision.
Ok price and received what I ordered but never received tracking and the floor mats I ordered just kind of showed up on my porch one day. It was a nice surprise the day they arrived but had a few days wondering what was going on.
I am not a suspension expert. I was looking to upgrade the suspension on my 2007 FJ Cruiser. While searching online it was confusing to understand what I needed to do a proper suspension change over. Mudify was the only company that I found that would answer a phone call and discuss what I was looking for. They took the time to understand what I wanted to do. They even had me send pictures of my setup so they could recommend the right parts. The parts I received fit and gave me the lift I was looking for. The struts were pre-assembled, so I didn't have try and compress the coils. Mudify's staff is very friendly and knowledgeable to work with. I would recommend them to everyone.
Scott, thank you for taking the time to share your experience. We're glad to hear our team could provide clear guidance and support throughout your suspension upgrade. We look forward to helping you with any future projects!
I first started checking it out on their website on my own, but a few weeks later I decided to call to confirm some questions I had, and honestly, their customer service was excellent. The attention and treatment were great. Both people are from Venezuela, and they were the best at assisting me.
Carlos, thank you so much for sharing your wonderful experience and for highlighting the thoughtful support you received. We're truly grateful to have team members who go above and beyond to ensure every detail is clear and every customer feels valued. We're looking forward to assisting you again whenever you need!
Truck drives great. All the parts arrived on time. Great customer support. Joel contacted me to make sure my front coilovers were assembled and shipped undamaged. Would recommend this site to anyone.
Liam, thank you so much for your kind words and for sharing your great experience with the Tacoma Bilstein 6112 lift kit.
Was confirmed item was availabe in 'black." then next day, told no, we don't have them in black really? After you confirmed they were in black... but told they can be painted to black. Then, informed AFTER shipment, to paint them would require professional job. Was never told there was a remote possiblity this would require a professional stripping and powder coating, which cost just as much as the coil springs themselves! What a bunch of horrible people to do that to me. Capt- US Navy
Hello John,
We were genuinely concerned and surprised to receive this 1-star review.
We understand that receiving a different color than initially expected is frustrating. However, we want to clarify the efforts made and the decisions you authorized, as our message to the customer community must be consistent and factual.
Timeline and Authorization:
September 30th (Late Afternoon): You contacted us in an emergency situation, requiring four coils immediately as your truck was disabled on the street. Based on our initial system check, we advised that the black coils were in stock.
October 1st: Before processing the shipment, our team discovered an inventory error: only the teal coils were immediately available for shipping. We immediately called you to explain the discrepancy. We presented two clear options for your urgent situation: To authorize the immediate shipment of the in-stock teal coils to get your truck operational, or to cancel the order for a full refund, as the black coils were not expected until November.
Given the urgency, you authorized the shipment of the teal coils. We then contacted the manufacturer, Dobinsons, to provide you with the best professional advice regarding painting the coils to your desired color as you asked us for.
The coils were delivered to you on October 1st at 2:14 PM, less than 24 hours after your initial phone call. This swift action reflects our commitment to prioritize your emergency.
We want to assure you and all future customers that we never ship products without the customer's explicit authorization, especially when a color or part changes from the original expectation.
Our goal is always for our customers to feel comfortable, informed, and satisfied with their experience.
We appreciate your business and value your feedback.
Ive ordered from Mudify a few times now, and every experience has been great. Customer service is very friendly and quick to respond. They really know their stuff and helped me find exactly what I needed. Thank you
¡Excelente experiencia! Compré un regalo para mi esposo para su pick up y quedó fascinado 😍. Desde el momento de la compra hasta que lo instaló, todo fue perfecto. La atención fue rápida, el envío llegó a tiempo y la calidad del producto es espectacular. ¡100% recomendado!
Muchas gracias por tu reseña!
Even though I bought the package protection plan. I'm Still missing parts after more than 10 days being delivered. I contacted by phone and emailed, no answers yet.
I called in several times with numerous questions and the team was very helpful and offered great advice. The front shock and coil assembly was very well priced and worth it 10x over. I was very happy with the overall purchase experience. The parts arrived fairly quickly. My only minor complaint was the top of one front shock poked through the shipping box and could have been damaged. Better packaging would be my only suggestion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Darrin! We're thrilled to hear you love the lift and that our team could assist you along the way. It means a lot to have your support, and we’re here whenever you need us in the future.