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The company's reputation is marred by significant customer dissatisfaction, primarily due to unreliable shipping, poor product quality, and inadequate customer service. Many customers report delays in order fulfillment and negative experiences with support representatives, leading to frustration and a lack of trust. However, there are positive sentiments regarding the website's user-friendly interface and the breadth of basketball-related content available. Overall, while some customers appreciate the platform's offerings, the recurring issues with service and product quality overshadow these strengths, indicating a pressing need for improvement in operational efficiency and customer support.
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I was trying to watch a highlight video on NBA.com and they hit me with a 30 second ad. I get less ads on longer videos if I just go to YouTube for my highlights. I definitely will be going to YouTube for NBA content over the NBA's official site because of the long ads on NBA.com's videos
If you are a real fan of NBA then you'll know the ups and downs quite good. I won't talk about the league as it holds a special spot in my heart, but I see people complaining about ordering products with wrong sizes. I had the same problem, I called and asked for customer service and they were quick to take care of it. No need to brag about it, people...
I am very concerned about Kevin Love, what he do upon retiring? He's getting too old for the game. Thanks
I love the NBA and have been a fan for over 30 years. This new 9/10 playoff games is some BS! Teams fought hard to get to be within that number 8 seed spot, and to turn around and make them have to play additional games to hold their spot seems more like the NBA wanting money to fill the seats for additional games. Shame on you NBA for putting your pockets before the fans and the NBA teams. I'm a Lakers fan we made it, but it's still wrong...
I will never ever watch another basketball game. As a Hispanic AMERICAN. The NBA spit on our Flag. They could move to China if they dont like it here. They're funded my China anyways. Might as well go live there.
Tired of NBA's constant coddling of china, there anti American views and now there silence on LeBron James inciting violence of a police officer who rightfully stoped a killing.
You turn on your tv to any other sport on earth and you quickly realize that the nba isn't a sport, because no one cares, just watch match madness those kids show nba players what they all apparently forgot.
I would have given a 0 rating if i could.
I have bought few products but unfortunately sizes were wrong. I have since returned them around Dec 15 and bought proper sizes. I mailed the wrong sizes back as per website directions. I have since emailed customer services and never heard back, called customer services but no option to speak to anyone, live chatted with customer services with NO ONE available to chat so it shuts off.
I am very dissapointed
I formally accuse the NBA of racist conduct. Black Lives Matter is exclusionary toward other races and has resulted in dozens of race based hate crimes. The players are almost exclusively African American as well, which is obviously systemic racism against Asian and Native Americans. Several of their employees have also accused white viewers of being racist, which itself is racist by accusing people you have not met of immorality because if their skin color. All in all, a very racist organization and I would like a notice to be placed to reflect this truth. Thank you!
Worst series of bad calls for the lakers, I have ever seen, and I don't like either team.The NBA must be in favor of LeBron James to win, this $#*! is pathetic.
No respect during National Anthem. Playing National Anthem is not the Government. All lives matter not only black.
So we hear of the nba players boycott. For me I couldn't care less they are all SO overpaid for the little they do. But back to the facts, which are you players for the most part had better play, you aren't smart enough to do anything else. Labron james has come out and taken a political stand but unfortunately he has made another bad choice. He stands for markism, he stands for communism. Ask yourself this question, what am I showing those young black children who, until now, have watched you play. Those kids who had looked at you as a mentor or even an idle? Do you really care lebron? Probably not because if you did you would promote CHrist Jesus rather than a terrorist organization, if you did you would play like Jesus was your coach, but you don't. Here is the GOOD news, it's not too late, get back into the game and teach-show everyone you are a warrior for Christ. Tell this children you have made a mistake and now you are going to make it right. Be bold in a positive way and let the world know, Christ died because EVERY LIFE MATTERS, BECAUSE ALL LIVES MATTER. NO ones whiteness or blackness or yellowness or whatever color you can think of is going to get them to Heaven. The only way to achieve this victory is through Christ Jesus, the living God. So nba, take your stand but at the end of the day are you making the world a better place or just being used a another democratic pawn. If you are interested in the truth you will see yourself as the pawn. We have a nation of mixed up millennials who need a direct path to goodness, to the ONLY truth, to redemption. Let your actions speak louder than words and help them see the truth in Jesus. I pray for you Lebron that this message is timely and if it slapped you in the face, well maybe that wake up call is a benefit in disguise. For anyone else that has had their feelings hurt by this review, I want to tell you I am not sorry, I would rather be truthful and help you be saved then continue to lie like all those around you now. It's time to seek HIM
It is about time someone spear head a boycott against police brutality, these cops think they can shoot black people when they feel fit and not pay a price. We are tried and sick of this stuff, please stay faith to your cause you have a great platform to make change. Love all of the players in the NBA, May God be with each of you.
All NBA coaches and players have a job to do. Do you know what that job is? Your job is "ONLY" to entertain the public with your athletic abilities and character. Do your job. We don't want to hear your political views or have you desecrate JESUS CHRIST in your public opinions. HELL IS ETERNAL ALSO(THATS FOREVER). Think about your eternal decisions and Destiny without JESUS CHRIST. All are free in CHRIST. Slavery is a personal choice. Don't be a victim and think for yourself.
Worst business I have ever seen. Black life's matter on your platform. They are using there career as a platform. They are a bunch of over bad cry babies. Kneel for the flag that my my grandfather died for are freedom. I will not watch or support any professional sports. Cancelled are sports channels. NBA THE WORST
It was one of the best sites on the web years ago... Unfortunately for France the site is transfered on the poor basketball section of Bein Sports which is quite rotten... Lack of everything...
I have before today been happy with nba league pass, but it changed when my game stopped and a massege saying i used multiple devices came up. I have logged in with diffrent devices that belongs to me but no one else. When I tried to solve this problem I needed to contact the support which was why harder than it had to be. This made me mad and I decided I dont want to pay my next subscription as long as I couldn't watch any games, but the only way to do that was to contact costumer service again with a long delay time. This made me really ate nba.com and I wanted to end my subsription and delete my account... but then again i needed to write to a fat basterd working for nba.com. I mean come on!? If you give this site your information they own you and trap you. Trust me, it is cool in the begining but horrible after a while like a bad relationship. Much more worth streaming the games for free and keep your money aslong as nba.com rapes their costumers.
I bought a Dallas Mavericks sweatshirt for my father for Christmas. It arrived reeking of vinegar. Supervisor Monica told me they cant guarantee a reship wont smell just as bad as they use vinegar in their screen printing process. It was so pungent I could not even store the sweatshirt in my house. They said just wash and it should be fine but then I couldn't present it as a brand new gift for my father. I hope this doesn't happen to other customers. If you have a chance to buy from another sports apparel place I would or risk your order stinking of vinegar. I'll be returning for a refund but my special Christmas gift for my Dad is ruined and NBA offered to waive any new shipping costs plus %20 discount for my trouble. No thanks. Thanks for stinking up Christmas NBA.com. This is my first post of many to let the masses know about this. Michael Hamilton Order# 21-5818-6778
Ordered two jerseys on Christmas and weeks have gone by and they still have not even shipped. I ordered those particular jerseys (not the ones I actually wanted) because they were "in stock". Been told to call back if not resolved and when I do nothing is done. Completely dissatisfied with every aspect of their service. I do not recommend ordering through them your better off finding NBA products from other providers if you want them in a timely fashion.
Their website clearly states for an online email gift certificate that it will be sent within 24 hours. Now customer service is saying it can take 24-48 hours. Don't expect something to be sent via what their website says. They take your money immediately but don't stand behind what their website clearly says.