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NBA Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily due to unreliable shipping, poor product quality, and inadequate customer service. Many customers report delays in order fulfillment and negative experiences with support representatives, leading to frustration and a lack of trust. However, there are positive sentiments regarding the website's user-friendly interface and the breadth of basketball-related content available. Overall, while some customers appreciate the platform's offerings, the recurring issues with service and product quality overshadow these strengths, indicating a pressing need for improvement in operational efficiency and customer support.

This summary is generated by AI, based on text from customer reviews

service
8
value
6
shipping
6
returns
7
quality
6

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West Virginia
1 review
0 helpful votes
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Wrong item
December 21, 2018

I ordered a LA Lakers sweatshirt as a Christmas gift. Upon opening my package I was sentna Sacremento Kings sweatshirt that wad labeled LA Lakers. Customer Service was a joke. Told me the Lakers sweatshirt was out if stock so the warehouse substituted the Kings sweatshirt. Get real!

Date of experience: December 21, 2018
France
1 review
0 helpful votes
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Live scores!
November 10, 2018

Love it, finally this feature is here, I don't get the bashing of the site by other disgruntled visitors just because their favourite team loses a match. One of the better sports sites to date.

Date of experience: November 8, 2018
Canada
2 reviews
2 helpful votes
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Great job on the website guys! Really dig the site, easy to use and find score for my Toronto Raptors and Cleveland Cavs, pity Lebron went to Lakers though

Date of experience: November 7, 2018
California
4 reviews
0 helpful votes
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My Fav Sports
October 5, 2018

Basketball has been always my favorite sports and i love watching the NBA. But the website needs to be improved.

Date of experience: October 3, 2018
South Carolina
1 review
0 helpful votes
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This is a very weak move once again from Lebron. Everyone that mention Lebron name in the same sentence with Jordan and Kobe, is foolish and simply don't know basketball. Karl Malone is in the top 5 all time scorers list, but he is no Jordan or Kobe. Lebron is a Karl Malone that can handle the rock, thats it. Kobe and Jordan was some killers, assassins, they killed other teams hopes of winning a ring. And also let me add, they was the best and realize to be the best, they had to beat the best. Its called competing. Lebron wants to go and join someone else to win and cry about no having any help when he lose. Jordan made the people on his team better and push them to be better. After Shaq left, Kobe had to make his team better and drove them to be better. And, the only reason he went to 9 straight finals is because he have been in the weak east where there was no competition. Half of the time, there was team in the eastern conference playoffs with losing records. So what have he really accomplish? Now they want to change the way the 16 teams is determined cause he is in the west, and the road to the finals for Lebron will not be easy now that he is in the west. That's insane.

Date of experience: July 4, 2018
GB
2 reviews
0 helpful votes
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My fav site
March 15, 2018

Great for score updates and videos, really love basketball since my childhood & I like the set up of the home page.

Date of experience: March 13, 2018
New Jersey
4 reviews
3 helpful votes
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Honestly, nba is my favorite sport but everything about the UI of the site is outdated. Videos of highlights are hard to find. Boxscore isnt updated quick enough compared to Espn. The boxscore is also quick messy when looking at stats. The design in general is just not great for a consumer.

Date of experience: February 19, 2018
Utah
1 review
1 helpful vote
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Awful awful awful
January 1, 2018

Whatever NBA executive approved this change should be let go. It is slow, clunky, built for a tablet, and still doesn't perform when using one. I think half these reviews are plants...

Date of experience: January 1, 2018
Australia
9 reviews
24 helpful votes
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Im using Mozilla firefox and site hangs! Issue with background script stopped working or something. Tried MS Edge as well and same result.

Whole site is ugly and messy. Video playback are very slow. Why is it that headline and latest news is separate and yet they look the same.

Also can I say the their customer support is a mess as well. Their support for US and the rest of the world are separate. You don't know which is which. In my experience their representative in their support chat is rude and they occasionally drop off. I've reported this to their email support however no reply.

Stay away from this site!

Date of experience: October 27, 2017
Colorado
1 review
1 helpful vote
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NBA Greed
October 27, 2017

I was looking forward to the TV game Denver vs Atlanta. BUT IT WAS BLACKED OUT IN DENVER even though it was played in Atlanta. It was a leverage to make fans buy a NBA PASS. You greedy MFs. Usually, I attend several games a season, 5 or 6 to be exact. But not anymore. What a cheap way to treat fans because The Pass is bad deal and this is the only way you guys can sell it. Denver is a $#*!ty team anyway so I won't miss anything

Date of experience: October 27, 2017
Australia
1 review
3 helpful votes
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Nba.com is currently the worst website in the existence of a multi-billion dollar sporting organisation. It's unusable, uninformative, clunky and just full of clickbait. Where do all these fake reviews come from?

Date of experience: October 22, 2017
Texas
2 reviews
6 helpful votes
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The site.
October 12, 2017

Its my favorite one among the sport sites. I really love basketball since my childhood (though I`m a girl, yeah) and this one helps me track all my fav teams stats and look for upcoming games interesting to me.

Date of experience: October 11, 2017
Minnesota
1 review
0 helpful votes
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I like the set up of the home page. But times like now when there isnt much to qrite about they write bout like the charlote hornets on the mn timberwolves website like wtf. Either you are writing abou and one team or it should be news on the home page. The nba is only good at tv deal marketing and sucks at web design and having nike as a jersey partner.

Date of experience: September 18, 2017
Estonia
4 reviews
0 helpful votes
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Score is finaly live
January 13, 2017

The website is up to date with score 101%, I have downloaded the application and it is working very good.

Date of experience: January 13, 2017
Massachusetts
1 review
0 helpful votes
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Disappointed
May 10, 2016

I like the website. It's very informative. But a lot of times the numbers and stats are not accurate, which I feel should always be accurate bring it's nba.com. I'm always finding stat mistakes. Maybe I should be their statistician.

Date of experience: May 10, 2016
Connecticut
1 review
0 helpful votes
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Nba app is awesome
April 28, 2016

The nba app to me is my favorite app. It allows u to watch the games, see highlights, follow ur favorite team, and see what's new in the NBA.

Date of experience: April 28, 2016
Massachusetts
1 review
1 helpful vote
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Bad customer support
January 3, 2016

I still use NBA.com. I don't have cable and I wanted to follow the warriors season. This was, maybe still is, the best way to watch there games. The other day they played Utah and the game was close. 4 minutes before the end of the game the screen went blank and the video feed was no longer available. It was not my computer. I called tech support... and I was told that I could watch the game in "archive" mode once it was available. No proper apology or refund for the game. They were "sorry I felt that way". I don't need to explain to this crowd how annoying this scenario is, but try getting someone in tech support to understand! Good luck. I still use the app and I think it is good product. They just need to back the product up a little bit. Do I recommend the product... Meh

Date of experience: January 3, 2016
Florida
2 reviews
12 helpful votes
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Sucks
December 28, 2015

Funny how the advertisments work but when you get the the interview or highlight reel you wanted to watch, it freezes or doesn't start. If you spent half the time worrying about getting your videos to play as you do getting your ads to play maybe your site wouldn't suck so much. F

Date of experience: December 28, 2015
California
1 review
5 helpful votes
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Frustrating site with free virus downloads, ads, cookies, spam, and scams. Complete garbage Unless you like viruses...

Date of experience: May 10, 2015
Oregon
1 review
5 helpful votes
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This site is like a virus. If you don't want your inbox littered daily avoid this site.

I signed up for their 2013 summer league coverage. I have since unsubscribed from their daily emails numerous times. Despite the appropriate checkboxes being unchecked they show up daily - sometimes 2 or 3 show up. I have written them numerous times but no one has ever responded.

The worst thing is they show my subscription as being active. When I try to make it inactive it tells me it encountered an error - come back later. When I try to delete my credit card information it tells me that it is connected to an active account and cannot be deleted. A perfect catch-22.

They recently created a lot of unhappy users by automatically renewing all their subscriptions without permission. I expect to be fighting with them at the onset of the 2014 summer league program since I have an non-cancelable subscription.

Date of experience: October 3, 2013