business logo of Netflix

NetflixReviews 1,824

2.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Netflix?
grey star
grey star
grey star
grey star
grey star

Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
282
value
280
shipping
113
returns
118
quality
259

We monitor reviews for authenticity

GB
4 reviews
8 helpful votes
Follow jason g.
Unfollow jason g.
Share Review
Report Review

I would recomend to anyone! I love this website! I have never had a problem with this site, and I can get any movie I want in my mailbox!

Date of experience: November 29, 2011
New York
10 reviews
28 helpful votes
Follow Ekaterina K.
Unfollow Ekaterina K.
Share Review
Report Review

Netflix would have been great. If you could actually stream movies that are not 1 year old

Date of experience: October 31, 2011
Washington
3 reviews
6 helpful votes
Follow Roger L.
Unfollow Roger L.
Share Review
Report Review

I had been a Netflix user for years but I have gotten disgusted with unusable disks, extra charges for Blu-ray, lousy choices for online movies, how long it takes them to get the new movies when they come out (and that is going to get a lot worse from what I have read lately) and the constant price raising. Now that they have split their service they can raise their prices on us more often and do it twice (by raising one and then the other every few months. Anyway, I am done with them, cancelled their service today (or I would get charged again tomorrow).

Date of experience: October 4, 2011
Missouri
3 reviews
7 helpful votes
Follow Chloe F.
Unfollow Chloe F.
Share Review
Report Review

Great website!
September 28, 2011

Great website! I can catch up on my tv shows through my wii anytime I want. I can also get a dvd through the mail and it arrives no more than 2 days from when I asked for it! Love it!

Date of experience: September 28, 2011
Arizona
11 reviews
65 helpful votes
Follow D M.
Unfollow D M.
Share Review
Report Review

First, I love Netflix
September 19, 2011

First, I love Netflix. I live 20 miles from town and even 1/2 a mile from our mailbox. I put one in the mail, they get it the next day and I get the new one the day after. I have a 2 dvds out at once subscription. One I use for movies and the other for TV shows. When they started the extra cost for streaming I was surprised so many people were angry. I read a angry comment on one report where a woman stated she used to subscribe to a plan with 4 dvds out at once. When they offered free streaming she cut down to one and she wonders why they had to start charging separately and threatens to cancel! Sounds to me like it was just a matter of time for the loss of profits to start. I didn't stream anyway and actually pay less for dropping it. The real crime here is the cost of high speed internet that is fast enough to stream. You have to spend $60 to $80 a month to get speeds that fast! In these hard times that could go for rent, food, utilities, gas. I can't afford it.

Date of experience: September 19, 2011
New Jersey
4 reviews
17 helpful votes
Follow Alex O.
Unfollow Alex O.
Share Review
Report Review

NetFlix.com is fantastic for a number of reasons, not the least of which is their company identity / personality. This company really gives the impression of being a good corporate citizen. I mean, they are not "greed" based. They are extremely inexpensive for the service they deliver. SO cheap for what you get that you might even feel guilty using this service! They recently raised their prices but ONLY because the movie studios were giving them a hard time because they weren't making enough of a profit. Even with the higher price structure, this is still the greatest bargain I've ever seen! Also, picture quality and speed is terrific. They also get 5 stars on the movies they recommend I watch based on the ones I liked.

Date of experience: August 20, 2011
New Jersey
9 reviews
32 helpful votes
Follow Mary B.
Unfollow Mary B.
Share Review
Report Review

I have to admit, I love the idea of Netflix, and if you order the DVD's, it's great, but the instant streaming leaves a lot to be desired. They have a bad selection, and if you actually look closely at the titles, you will see that about 80% of them are things that did very poorly at the box office. In other words, the things you want to see will not be on there. In addition, when they come out with a new release that is popular, like "Eat, Pray, Love" they only have it on there for a month, then they pull it off! I was halfway through watching it, and had it in my instant queue, and the next day, it's gone. Especially for the price increase, they need to have a lot more movies, (and ones people actually want to watch) available for instant viewing.

Date of experience: August 10, 2011
Georgia
4 reviews
8 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

It's convenient and works really well. Love the apps for mobile. Only problem is the lack of new hit movies available for streaming.

Date of experience: August 10, 2011
District of Columbia
34 reviews
273 helpful votes
Follow Wayland S.
Unfollow Wayland S.
Share Review
Report Review

I love netfilx but it does suck that they're going up in price and I wish they had newer movies on the netflix on xbox live rather then just movies on encore and stars.

Date of experience: August 2, 2011
New York
76 reviews
293 helpful votes
Follow Joanne N.
Unfollow Joanne N.
Share Review
Report Review

AWESOME!
July 28, 2011

AWESOME! Be aware though that netflix will be changing their membership plans soon. I used to subscribe for the streaming and one DVD out at a time. I cancelled the DVD part of the deal and now just receive the streaming through my Wii machine and my son's Xbox 360. They offer great movies and tv shows in all categories... granted they aren't always the newest movies but who cares-that's what redbox is for. I also think Netflix eventually wants to get away from the DVD biz and become strictly a streaming type biz and this is why they are changing membership fees. I'll keep you posted...

Date of experience: July 28, 2011
Oklahoma
10 reviews
21 helpful votes
Follow Chris H.
Unfollow Chris H.
Share Review
Report Review

It's the best streaming online video option available right now. It works great. The que is the best, and it doesn't have enough competition right now. Well worth the $8 for streaming. I will probably be cancelling my dvd service with them with the rise in price, but I will def. Keep my streaming service.

Date of experience: July 24, 2011
Missouri
41 reviews
154 helpful votes
Follow Shane P.
Unfollow Shane P.
Share Review
Report Review

I have had Netflix for a long time, within the last year I have been mostly streaming. My one DVD out at a time tends to sit on my coffee table for two months. Thats not really the point. The point is I am a long time customer and suddenly they want to double the price on me? The letter we got in the email explaining the increase was basically "were raising the price, to bad if you don't like it" They did not offer a grandfathered in price or anything. I chose to kick the DVDs and just keep streaming, but i can tell you, just because of how they handled it, if i ever find someone else with a decent stream library then I will be a former Netflix customer.

Date of experience: July 19, 2011
Tennessee
3 reviews
14 helpful votes
Follow david p.
Unfollow david p.
Share Review
Report Review

I have had a great experience to date. I am not happy about the 25% or so price increase if you want the 2 movie and streaming package. The package I have at $14.95 is no longer available and is now almost $20.00, as of August 1,2011. I am dropping the streaming video to save money. That seems to be a big jump all at once that I am not willing to pay. The streaming did slow down my other computers in the house so I don't think I will miss it anyway. It is still a great value for the money!

Date of experience: July 19, 2011
California
12 reviews
50 helpful votes
Follow Andrey L.
Unfollow Andrey L.
Share Review
Report Review

This site is moderately expensive but they are truthful about every word. However you need to have high computer setting for it i. E. you have to have Windows 7 and high speed internet etc. I recommend tubeplus. It is free and also has all the new releases, granted their quality isn't the best and their advertisements are annoying but I still highly recommend checking Tubeplus before using Netflix.

Date of experience: July 15, 2011
Indiana
10 reviews
26 helpful votes
Follow s r.
Unfollow s r.
Share Review
Report Review

The quality of videos is wonderful. I just gave it less stars because there are not a lot of shows available on the site that you can watch without ordering in via mail. This is a feature I do not like. However, for what netflix does do, provide access to shows/movies via mail, it does well.

Date of experience: July 1, 2011
Utah
3 reviews
10 helpful votes
Follow mark h.
Unfollow mark h.
Share Review
Report Review

Its a pretty good site. I only have 2 problems with it though. They need more anime and reality shows to stream and some of the anime they do stream is subbed but no option to but into an english dubbing. If they could do that the site would be perfect.

Date of experience: June 14, 2011
Alabama
16 reviews
76 helpful votes
Follow Jasmine M.
Unfollow Jasmine M.
Share Review
Report Review

I love netflix
June 9, 2011

I love netflix. I started with a free trial and knew I'd join before it was over. I got the 2 a month. Mostly I watch it for the instant streaming movies and tv shows. They've added a lot of new titles lately and are getting newer movies too. Sometimes the sound is not that great on the computer and I need headphones, but that's the only real problem with streaming. It also lets you know when a movie on instant is not going to be available online for much longer.

You can also watch on XBox and Wii. The interface on both is really easy to use and got improved so it's easier to search.

I had a movie go missing before it got to me and they sent out a replacement quickly. Even let me know when the missing one turned up somewhere. Movies get here fast. One day I got a notice my next disc had been shipped and got it the next day! They have a really good selection too, but sometimes the recommendations based on my viweing are really strange. But you know that makes it fun because I might get suggested something I'd never consider.

Date of experience: June 9, 2011
Arkansas
1 review
3 helpful votes
Follow Linda B.
Unfollow Linda B.
Share Review
Report Review

I recommend netflix. You can order movies and they DO come quickly. You don't have to pay any postage to send it back in its own package. And their are plenty of movies to choose from a bunch of categories. My favorite are the documentaries from all different categories which are very very informative. So with the price of gas netflix is well worth it saving the trip of running back n forth to get your movie and then BLAH having to take it back.

Date of experience: June 6, 2011
New York
15 reviews
82 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

I was a netflix subscriber for a number of years. I've always liked the service over having to go to blockbuster. However, I recently canceled because there are just better technology out now that it's for me its no longer worth the $15 a month.

I can get pretty much all the new releases on my FIOS. Yes they are $4.99 or $5.99 each, but they come out earlier and I rarely find more than 3 movies I'd want to watch a month anyways. I'm also impatient and got tired of waiting up to 3-5 days to get my dvds. When I'm in the mood for a movie, I want to see it right now!

Also, since losing their deal with Starz the streaming content has not been very good. The value in netflix I suppose is the "long tail" movies - indie movies that you won't really find anywhere else. I suppose if you are a movie junkie or don't have cable, it may still be worth it.

Date of experience: June 5, 2011
Minnesota
6 reviews
36 helpful votes
Follow Julimar C.
Unfollow Julimar C.
Share Review
Report Review

Netflix has revolutionized my life. Seriously, I didn't even care much about TV until I saw all the TV shows, movies, and documentaries I had access to with my Netflix membership. I have cancelled my cable TV service and believe that Netflix is far a better offer. First of all, the DVDs you rent are yours to watch for as long as you want, there are no late fees to worry about. Second of all, many of the things they have available on DVD are also available for streaming. If you have a video game system, you are already set to stream Netflix into your TV without a problem. Of course, Neftlix doesn't have every single TV episode and movie ever made, but I'd say their selection is great. Another con: people who do not understand English very well, or hearing impaired people, will not be satisfied by Netflix. To this date, there is no closed caption or subtitle service, which is a serious weak point in their service. Hopefully, they will fix this soon, as I saw recently that there are a few shows that you can stream on your computer and will have the subtitles option.

Date of experience: May 15, 2011