NetworkSolutionsReviews 10,276

The customer service agent literally brought me to tears She was so frustrating, manipulative, and unhelpful. It was clear she was getting sadistic pleasure in not helping me and hearing me suffer. I am astounded at the clear lack of effort or care for their customers. I was on the phone for roughly 50 minutes and still got no resolution. I had to hang up and hope to contact someone else. Now Im wondering why I even put up with the 50mins of abuse.

I thought their finance dept seemed iffy... should have gone with my gut and not gotten involved with this company!

My experience has been terrible overall and I can give many specific examples. Their support team is ineffective to say the least because it is so inconsistent. If you use their paid my time support you are left on an island with broken promises. If you try to get support for the work that my time did you get nowhere with the regular support folks because they will not even comment on work done by my time support. It is as if the my time support people are some special elite group of untouchables within the organization. If you have a business site that you need to have up stay away from web.com and network solutions.com. And most of all do not use their professional services at my time support.
Update 7/14/15 - on hold for over 30 minutes can't get technical support on the line for a simple question. If you make a living with your website or you need to support one avoid this as you will waste enormous amounts of time just trying to contact a resource to answer simple questions. On top of this their help directory seems to be in a flux. I call one number and get a person from mytime support and they cannot even tell me what other numbers to call for server related function questions. My experiences with this company have amounted to a black hole of wasted time with very few exceptions. PS nice touch in posting the canned response to complaints.

If I could rate it zero star, I would. It start off with making a small harmless logo for US 0.99. In the order confirmation, they threw in this website starter kit with 1 year free subscription. I did not even notice that was included until I started having this recurring charge from them a year later. You see, they did not even send you an invoice when they started making the charge after one year. In that order confirmation, nothing was mentioned about the amount that will be charged after a year. They were probably hoping consumers will take as little notice about the free kit as possible so they would be able to quietly charge us at least a couple of times before we notice.
So no notice was given and they ARE just happily charging your card. And when you wish to terminate the subscription, guESS what, there is no cancel subscription button, neither was there an email address provided. When I finally found an email address and wrote to them, they insisted I have to call in to cancel. I am living on the other side of the globe. This is ultra inconvenient for me, not to mention the hefty phone charges I would incur (toll free only in US, I still have to pay international call charges). I changed my Amex card and yesterday I saw a fresh new charGE from them. I am letting Amex handle this.
Folks, avoid giving your financial details to their website. You would have alot of sh*t to clear after that. There are many other reputable logomaking websites around.

They already stole $169 from my account. I already filed a claim with my bank, got a new debit card and reported it to every single consumer bureau I can reach. A Class action suit should be filed against these scammers. Their address is ******* Gran Bay Parkway, West, Jacksonville, FL ******* and they are part of web.com (Coincidentally I live in Jacksonville and my work place is close to their building, I'm thinking to make them pay those 170 bucks in a different way!).

My husband paid $250 to have web.com create a Facebook page for his personal training business. Not only did it look like crap but they did not do what they promised to. They were supposed to send out automatic reoccurring posts, which NEVER happened. He tried to get a refund numerous times and not one person acted like they even cared... this is a SCAM! Terrible company, after looking at all the horrible reviews I'm sure they won't last too long.

Register.com charged us for an extra year ONLY because they had delayed the transfer of a domain past the renewal date. After every one of 4 phone calls, they assured us that they would refund the $48.00 in fees for that extra year we didn't need.

Now more than 2 months later, they still haven't refunded the money that promised they would after every one of 4 phone calls to them. It's just the same old game of stall, stall, stall and see if they will go away. In the end, if I ever do get my money back, it'll have cost me way more than $48 in my time.

There are plenty of other inexpensive Registrars out there. I'm not here to promote them. I'm just warning you about these guys. They just want your money and they don't care if they give you anything in return.

Salesperson will tell you that they'll make sure your listing gets completed with hundreds of search engines. With promises it'll take about two months.
After 6 weeks, ONE search engine has been worked on and a number showing "submitted".
Their "Dashboard" was wrong to begin with, and doesn't show much progress.
C'mon, I know they've filled out one form to submit to the 20+ search engine forms.
When trying to find out more information, was told that the team that does such things are independent and could not be reached by a customer.
Now stating that 3 months is the goal to see results (at about $100.00/month) and that "We'll keep it updated on a regular basis to keep everything current"

I asked how I get my listings back when I stop using their service, and was told I'd have to go through the process of each site to claim them back, hat they wouldn't share their passwords for ownership of the site. This is HIJACKING! I thought they'd use their interfaces to quickly update a number of search site, but instead they'll slowly do it stringing you along and then not share the ownership.

About December of 2013 they decided that they didn't want to maintain their very first websites called first step websites so they just "dumped" them with no warning. They are gone. You never got a chance to try to save them, to upgrade them,... nothing. A lot of folks work was trashed and lost. That's not the kind of website that you want to trust to protect your data but I'm not yet sure that any other such website is any better.

Register.com seem to be a very big business operating out of the U.S. whilst they do appear to have lots of 'satisfied' customers they also have many who they have hacked off - I'm one of them! Do not sign up for any of their services without reviewing their criticism on a number of sites on the web including Sitejabber. I am having on-going problems with them taking unauthorised payments from my CC account. Even the CC company seem unable to stop them. Once they have your account details they will persistently take your money and you will not be able to prevent it.Be warned!

One year after you get your 99 cent "free" logo, charges will start appearing from this company on your credit card statement. They claim it's for a website starter kit that you agreed to try free for a year (and then pay $9.99/month for) - something hidden in the small print when you buy your logo. Call your credit card company right away to dispute the charges or they will never stop. I bought two logos and they claimed I had two accounts with them (but both under the same email with a single password), so I was actually seeing a $9.99 charge TWICE every month. STAY AWAY from this dishonest company. A 99 cent logo isn't worth the headache.