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nexogy Reviews Summary
nexogy has a rating of 3.8 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system and support team. nexogy ranks 6th among Telephone sites.
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Since becoming a client I have only had to call in a few times but Erick and Jay are always very helpful and have always found a way to help me quickly and efficiently. They make things very simple to understand for a novice like myself and Iappreciate their effort in insuring that our phone system runs smoothly. The whole support team is great- always putting forth an A+ effort!
Vanessa Echevarria has been helping us with various issues and have always given us excellent customer service resolving each issue in a fast and professional way.
Erick Nunez is the Man! The customer support for Nexogy is knowledgeable and reply to my service request tickets quickly. They always are very kind and make me feel like their only customer!
Jay Gonzalez knows his stuff I would definitely recommend him. I had an issue which had to do with their servers and Jay was able to detect the issue and correct it quickly.
Unfortunately I have had a bad experience with receiving my commission payments on a timely basis, which quietly frankly deters me from referring new clients that I can easily do.
However after with Maria she has done an excellent job in calling back timely, following through on the issues thus making me want to work with you because of HER! As a previous hospital CEO this is the kind of person you want on your team.
I have only been with Nexogy for a few months, and so far so good. The one thing I have noticed is that their customer service far exceeds that of my previous phone company. I have been dealing with Marlene Cabrera, and I hope to continue having her as my point of contact since she has consistently handled any problems I may run into in a professional manner. Any problems I have encountered have been fixed immediately, and I receive phone calls right away from tech support letting me know what they are doing to solve my issue. Thank you Marlene and Nexogy tech support team!
Jay Gonzalez helped us to solve the problem right away. Very professional and knowledgeable. Thank you Jay.
From beginning to end my conversation with Lexi was superb. She provided exceptional assistance and resolved the issue at hand. Lexi is a customer maniac and went above and beyond as she enlightened me on the second line app and how to utilize. Lexi is a keeper! Thanks, Lexi!
I am expressing my gratitude and satisfaction with the service and support I got from Eric and Lexi (not sure if I'm spelling her name right) on solving an issue with our phone line.
They were friendly, knowledgeable and quick. It seems that they enjoy being part of Nexogy team. I believe Erick and Lexi's success was a result of a great management and customer service directives efforts to have staff like them on your enterprise. Invest on them!
Keep service personal, simple and fast.
Thank you.-
Erick and Leonardo helped us with our issue. Very fast response. Thanks!
Nexogy answered my request promptly and when the issue was effectively resolved, it communicated the resolution of the problem.
All my issues are resolved immediately great customer service!
I called and had an issue with a phone and a number that was not working, and issue with the voice mail, etc... Thank God for Vanessa she helped me fixed everything and phone is working fine now. Her knowledge is outstanding. She is a great asset to your Company
I have Joctanis Gonzalez (Jay) supporting us for over three days resolving a very complex situation with the configuration of Emergency Phones, and this guy is OUSTANDING on his service.
I really very appreciate Jay and Nexogy's support for whatever issues we have.
I highly recommend this company and their Support team!
Vanessa solved my call quality issue in a matter of minutes. Earlier she fixed a caller ID issue that plagued me for years. Very professional and highly efficient
She walked me through changing my greeting and dial directory. She was very clear & patient. Thanks so much!
From the business
Founded in April 1999, as an integrated voice and data company, nexogy provides telephony services and Ultra-High Speed WiMax internet to thousands of customers including inter-exchange carriers, Internet service providers, individuals and corporate customers with an emphasis on small to medium-sized businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members