nexogyReviews 219

Avoid this company. I was a customer for a number of years and then Nexogy bought them. Nexogy took a decent Company and made them awful. Many examples. You can search my name on google and find me. Happy to explain. Daniel Nehorai

ONE OF THE WORST VOIP PHONE SERVICES OUT THERE, AVOID!

At first (like 10 years ago) they were good, responsive, and fair. But their service has steadily declined over the years, and it has gotten to a place that is abysmal, to put it mildly.

Customer service is non-existent and when they do pick up the phone it's all attitude and no willingness to help at all. It's like they are doing you a favor.

Got charged $4/minute for some international calls!

STAY AWAY. TRUST ME.

Went with Nexogy phones for new office. They assigned us a number which we published (signage, web site, business cards, mailers to hundreds of customers, etc) only to learn it was a long-distance number to our local clients. Nexogy refused responsibility. Cost us over $2000 to find new company, get new number, and correct everything. Told them to cancel our service. They continued to send us bills. Tried many times to reach them for help and resolution. Left voice mails and emails telling them we want our service cancelled and we will not pay any bills. We asked for reimbursement for our costs. We were promised calls back that didn't happen. Finally reached George Melendez, "Director of Customer Satisfaction" who sounds like way too nice of guy to work for a company like this. Told him we don't want to submit online reviews, contact BBB, or any of that. We simply need reimbursed for our costs due to their mistake and we will return phones and move on. He actually admitted that this was their mistake and stated he wanted to help but claimed his hands were tied. I told him he sounds like a good guy who needs to find a different place to work. He referred me to a Juan Canto, supposedly the CFO. Called and got a voice mail for "Spectrum Brands," but no Juan Canto. Shortly after that, we were sent to collections for not paying bills. If you value your business and your sanity, don't go with this company. The sales guy that sold us the phone service even severed his ties with Nexogy over this deal.

Today, our phones and internet service were "down". After spending most of the day trying to determine the issue, we were told that our services were shut off due to "non-payment". Since we are setup for automatic payment, I immediately called out credit card company to see what the issue was... and there was no issue. My credit card company sat on hold with NEXOGY for 25+ minutes to speak with them. I hung up and got in line as well, and after an incredibly long time, I spoke with Brandon who reiterated that we had not paid our bill, and our credit card had been declined. I asked for the message they received when declined so I could go back to my credit card company. After being placed on hold again, I was told that NEXOGY had an "Error in Authentication" on NEXOGY's system, and that there was no problem on our end. They simply said they were sorry, and we had to re-enter our credit card into their system because all cards that were in their system over one year had the same problem. Nobody at NEXOGY really cared that our systems were down literally all day, but they had no problems just shutting us off without warning, and pointing their fingers at us repeatedly until they discovered the problem was on their end. We are forced to go back to Comcast/X-Finity (Never thought I would say that) as soon as we possibly can. If you are thinking about switching to NEXOGY, think twice. I would like to think that not all NEXOGY experience the problems we have (and there have been several other issues), but I can only share our experience.