NextivaReviews 153

Beware of their auto-renewals which is hidden in their terms and condition that they don't specify in their contract. If you sign a 12-month contract and don't cancel at the end of the term, it will renew automatically for another 12 months without notifying you. What a rip-off.

An absolute terrible experience so far. We were misled by the sales rep and missed our 30 trial window by 4 days because of it. The company refused to budge demanding two thousand dollars to break our contract early. And the reasons, after only 2 weeks of service we wanted out was that nothing worked correctly, from lines deregistering to line positions and the display changing, seemingly on there own to call parking slots that did nothing or even worse, just hung up on the customers. I have personally spent over 50 hours (literally) on hold or with a tech support person, mostly from Ukraine. I averaged each issue took about 2 hours to fix. But every time they eventually 'fixed' an issue or request, something else boke, causing another long phone call. I would never recommend this company and have found many many negative reviews stating almost exactly the same issues we are facing. I do not look forward to the next 15 month using them and am wondering how many customers we will loose while struggling with this system. And if Nextiva is reading this 'real world' review, please don't patronize me by responding. Your customer retention staff are rude and aggravating to speak with. Once our contract is over, we are gone. BEWARE

NEXTIVA has the worst customer service I have encountered in business telephones in many years of business. Every issue is shunted to off-shore call centers and reps that can't problem-solve anything. There is no way to elevate questions to a supervisor, and no way to talk to a person of knowledge/intelligence to address a problem. Porting services (my main issue) are a nightmare. Its hard to get into Nextiva, but next to impossible to get out(!). Prepare yourself to waste multiple business days of staff time trying to deal with incompetent and uncooperative "Amazing" support people who run you in circles. If you are thinking of NEXTIVA, I suggest you THINK AGAIN.

Worst phone system and support ever
I've had this system since December 2020 and have nothing but problems since then examples, 1) 5 to 10 second delay when you pick up the phone and you were able to talk to the person calling in 2) when answering the phone cannot hear the person calling in but they can hear you so the customer gets aggravated having to call back. 3) put the person on hold then try to re-engage the line and it will not pick up then finally disconnect them. The list goes on, every time you call In to support it's another issue on your end that you have to resolve although they fix the temporarily and then two or three days later same problems come back over and over and over.
I thought I had problems when I was with spectrum, but that seems like the best system ever compared to this I would recommend you looking at other reviews and be careful with them not a good system by any standards. Would never recommend them and after my contract is over I will go with someone else, my lawyer looking into breaking the contract. So if you're in the same predicament document everything so that you have back up.

Worst experience with a service. VOIP set up is not user friendly. A great deal of time and phone calls were spent on issues. Each service seems to have a different department and different person to speak with. Service was not worth length of time it takes for them to set up the dashboard, the time I had to dedicate to do the setup configuration, the countless time I have been on hold or had to talk to representatives, and the quality/reliability of the calls. Cancellation of VOIP has been a nightmare. My VOIP account was renewed after I received cancellation confirmation. I was furious after the numerous time and phone calls it took to actually get the cancellation confirmed. The excuse was that they had to migrate fax history since I was keeping my fax number. For a company that handles large businesses, the fact that they cannot transfer a fax history timely is concerning. I will be cancelling the fax service as soon as the VOIP issue is resolved and "finally cancelled". I wish I could bill them for the hours I have wasted with the countless phone calls with them. Stay away from Nextiva and save yourself a lot of wasted time and frustration.

I run a small retail business and have had Vonage for 5 years, but after the recent fiasco with their technical support restructuring, I decided to try Nextiva. Beware. Your business phone system is very critical to your success and having unreliable VOIP service must be avoided. These are my biggest complaints about Nextiva after one month with their service:
1. The service is reliable, but if you want too use your mobile device to receive calls on their app, forget it. Calls immediately drop when answering from my phone with the Nextiva App. Several resets and other time wasting calls to support did not resolve this serious flaw.
2. The Nextiva app does not offer distinct ring tone, so both incoming personal and business calls have the same ring. Vonage offers distinctive ring tones, which I really miss.

I guess I'll be returning to Vonage since I've experienced too many dropped calls. I must add that Nextiva support is awesome, far better than Vonage. The problem lies with their dropped calls and inability to resolve this technical issue.

Nextiva are the worst! Terrible service! Cuts out all the time. On cancelling they are still charging my card a year later and claiming they got no cancellation! We are reporting it to bank as fraud! Dimitri their so called manager of customer service was sarcastic, rude, shouted over everything I said and had no interest in resolving the problem! As a professional business woman we have worked with many companies NEVER HAD THIS UNPROFESSIONAL FRAUDSTER SERVICE EVER They claim they keep recordings of conversations when I asked them to pull mine they said oh we don't keep them that long! Convenient! Apart from their horrible customer service in general the system is USELESS

My experience with Nextiva is not even ten days old, and here I am, writing a review for this company. I want people to give Nextiva a try, and escape the headaches that I endured with my previous VoIP provider. I run a travel agency, and I need to be there for customers all the time. Nextiva has given me this freedom, because I can receive calls and documents even when away from my desk. I love the concept of voicemail transcripts; I simply send them across as a virtual fax to my staff when am outside. With Nextiva, am able to get things done quicker and at a cost that is easily afforded. Call quality is good, and if I have ever had a problem with the software configuration, the technical support staff has sorted things totally painlessly. The company mentions that they pick up phones by the second ring, and in my case, theyve lived up to this assertion. I hope readers find this review useful. If communication is important for your business, then go with Nextiva, youll be surprised to find out about how much more money you can make by simply being there to take a call.