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Nextiva Reviews Summary
Nextiva has a rating of 3.7 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 3rd among Voip sites.
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Been using Nextiva for around 5 years and never had any problems and when I needed support, like when setting up new features, a tech support person is there and you can get proper help without having to hold forever. Thanks Nextiva for your awesome service and great products. Customer for life!
Nextiva is an affordable phone that just works and it is even better when you have a quality broadband internet service. They have many special features that you can activate via the online account panel. Very reasonable pricing and responsive tech help and customer service. Can’t complain!
Easy to set up. Good sound quality. Right price. Online voicemail retrieval and mobile app are awesome.
We’ve been using Nextiva's enterprise hosted VoIP service for about 7 months now and are glad we chose them. They offer advanced features which match our business needs perfectly. We can easily access and change just about any call and routing feature as needed. I have nothing but praise for them. Thank Nextiva!
Great reliability, plenty features, and excellent support. I've been using Nextiva for almost 3 years, and they have always been great! They are always available to help if we want to make changes to our system, or need questions answered, etc. Nextiva works great for us. It helps us route incoming calls to where they need to go and keep our costs to a minimum.
I’ve used Nextiva for my company phone and fax service since Nov. 2011. Rate is excellent and I don’t have any issues with dropped calls, and faxing (incoming or out-going) has improved (I had lots of issues with the previous company). I have cable and Nextiva took less than 20 minutes to set up. I ported my number but they gave me a temporary number to use meanwhile.
I have loved Nextiva for years. It has lots of options and it is actually very powerful... especially for people who are not scared to learn how to tweak and manage it. You can take an hour to read the forums and learn how to use it right. This kind of system used to be really expensive. I am happy Nextiva is around. There support page is a great place to find solutions to any issues you have.
I've got Nextiva phones set up across 12 locations around the country and plan to switch my 4 other offices over the next 8 months. Nextiva is a much better phone system and management solution than our old system. Each store used a separate local carrier and we routinely had issues. Now that everyone is on the same system - Nextiva - it is managed from our head office here in Orlando. I can look into each store's network if I have to. Switching to Nextiva is the best thing we could've done.
Since we switched to Nextiva in late 2013, they have been excellent. We use the cloud phone, and had no issue's with our bandwidth. They are really amazing like they claim to be we're very happy.
5 stars because for doing over 3000 faxes a month, you simply cannot beat the price of $30/month. Other places will charge you much more if you break the 1000 barrier and they make money off of people doing low volume. If you want to do high volume faxing, those other services just cost too much. Nextiva doesn't have all of the robust feature of other faxing companies like viewing your faxes without downloading them, etc but in the end those features are not worth the higher price anyways.
From the business
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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