Nexus Auto TransportReviews 116

Good service / promises kept.
Efficient and punctual

I recently shipped a Lotus from Colorado to California and couldn't have scheduled a worse time considering the weather. My driver (Mike) got snowbound in Colorado for a day because the interstates were shut down. He called me to keep me informed as things opened up and gave me the revised delivery date. The car arrived in great shape and on time. Everything about Nexus was quick and professional. I will definitely use them again.

I really did have a positive experience with nexus.
I was kept abreast of any new developments.Everone was very nice and professional, especially Mike.

My daughter-in-law's 1971 volvo had been parked in Houston for about 12 years. All 4 tires were shot. Nexus found a transporter with a winch, and after using his truck to tow the car out of the overgrowth, he then winched it on his trailer, and brought to my house in Denver. With his winch we pulled it down far enough that I could tow the car the rest of the way off the trailer with my 68 pickup truck. He went the country mile, and I appreciated his effort. G

I have to tell you Mike the driver could not of done a better job. Answered his phone when I called and was extremely professional. I will definitely use Mike and Nexus again.

I needed to transport a custom pick- up from Indiana to Florida. Mike provided excellent customer service to get it done in a safe and timely manner. I'd recommend using this company for your transport needs.

TL/DR: Car arrived three days later than promised and the company charged me more money than we agreed on. This was one of the most deplorable experiences I've ever had with a company. I was shopping around to see who could give me the best deal, immediately got a call from one of their reps. I was originally going to go with Sherpa, I really should have and deeply regretted not going with someone else. The thing the rep told me that got me to go with them, is they "guaranteed" they wouldn't charge me any more money than what we had agreed on. After securing my timeline for pickup and drop-off, I went ahead and paid my deposit and they said they'd charge me the rest when the car was delivered. The pickup day came and went, no update from Nexus about when the driver would be there. Finally the next day rolled around and the driver showed up at 6 pm, right before the dealership closed. Nexus continued to boast about how I'll get same-day delivery, and so I waited until 3 am with no update. Finally I went to bed, expecting to hear from Nexus first thing the next day about my delivery. Nope! I had to follow up with them, and then finally hours later heard from the driver's business (because Nexus is a broker for services, they don't actually have drivers that work for Nexus), telling me that the driver's vehicle had broken down and they will likely deliver that night or early the next morning. Mind you, at this point, I'm waiting past midnight on a work night for this car to finally show up. At last, the driver's company reached out to me about 11 pm, asking if they could drop off at 1 am on a Monday morning or 7 am. I opted to see my car in the daylight, because at this point I don't trust them at all to not have damaged my car and try to deliver at night to avoid detection. I asked to have the car delivered after sunrise. 6:30 am I get a text that my car has arrived, but I had made them wait until the sun came up. I asked the driver about his vehicle troubles, and he told me he hadn't had any car issues and was confused by my question. So... this company had been lying to me. Then I find out that the driver is cash-only for payment and the price was $100 more than quoted, which would have been nice to know ahead of time. So I had to run to the bank in order to pay the driver. Luckily the car arrived without a scratch and in perfect condition, but I will never recommend anyone to do business with Nexus and will spread the word with a fury from here on. Nexus, come on... do better.

Vehicle was picked up the same day and delivered to the customer as promised. Quick and efficient. Will definitely use them again in the future.

This was my first time using Nexus to transport two auto's and one boat across the country. I can say the staff was great on the front end with a timely quote, as well Frank the driver was a wealth of knowledge and very professional when picking up all three items. I will certainly tell my friends about Nexus and continue to work with Nexus in the future.

Great communication, pricing was good and honest. Car arrived 2 days earlier than estimated! Couldn't be happier with the service

We shipped our car from Washington state to New Jersey - as older adults, we just couldn't see driving across the US, especially since we only had a short window of time. The pick up went quickly, and our car arrived exactly one week later, in great condition. The drivers were very friendly and helpful, as well as being quite professional. We really appreciate how easy it was to book and accomplish this transport!

Used the company to transport a vehicle paid for the inclosed trailer with a Winch to load my car. Their website says they hand pick the best professionals for the job of the inclosed trailer. What I received was a driver with no tools no insurance liability as the first 2500 of damages is the carriers responsibility. My vehicle was damaged the carrier denied any damage blocked my number. And told his insurance company he will handle the claim on his own. Nexus website is Full of guarantees and how professional they are but really they giving your car to the cheapest carrier. I'm left with over 3300 in damages. I ended up paying to have my car removed from the trailer by a different company at 11pm at night and was left with that bill also.

I initially went through a bulk quote site and while it made getting quotes faster I wouldn't do that again. I started off with Nexxus because during one of my first initial calls I was told we will pick up your car 7/27 or 7/28 and have it delivered by 8/1. The route from Seattle area to Houston area usually takes 5 days. For me this schedule worked great, as I was leaving town on 8/3 and left a day for any sort of issues. I contact the shop where the car is being stored and let them know of the pick up dates. 7/29 rolls around and the car still hasn't been picked up. I call and explain again I will not be in town and we need to move the date to 8/12 or later as I will not be in town and will be driving back myself. I setup the new pickup date and drop off drop with the rep over the phone assured of the original quote. While out of town I Get a call and say hey we can deliver the car on a date while I'm out of town and the price will go up 500 dollars or so. I for lack of better words was pissed. You haven't made any of your commitments to me as a customer and now you want to charge me more, I don't think so. I told the rep to cancel the order completely and I will find another company. Later that day I get a call back and say we have found another company and we will ship our fee over to the driver. We will have the car picked up and delivered on the days you have requested. So I was actually a bit shocked, when the second part of this transaction went to plan. I feel if I hadn't stood my ground with their failings to me as a customer they would have gladly charged me the extra money and made out like a bandit honestly.

Thank you for your business employees are very nice and pleasant

Fine service so far at this point. I used then two months ago to move another car.

My experience was really great.
Everything was seamless and the delivery was made 2 days ahead of when expected. Absolutely will use again