On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NineColours Reviews Summary
The company has garnered a mixed reputation among customers, with some praising the attractive pricing and quality of select products. However, a significant number of reviews highlight persistent issues with customer service, including long shipping times, poor product quality, and inadequate support for returns and refunds. Many customers express frustration over unresponsive communication channels and unresolved complaints, leading to sentiments of distrust. Overall, while some customers report satisfaction with their purchases, the overwhelming trend suggests a need for substantial improvements in service reliability and product consistency to enhance customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had planned a trip to india and want some nice Indian salwar suits – found this website and purchased 6 suits – I even spoke to a person which was very assuring that it was not fake website (last name is Agarwal) everything seems perfect and when I received the suits- I was very very disappointed they were very bad. The cloth quality sucks so was the stitching. Please don't waste your money.
This blatant liars and cheaters utter sweet nothing to get pay for the order in the 1st place, once the money is paid the the customer is at their mercy.
I strongly advise everyone not to transact with this company.
I was looking for clothes for my son's Waleema ceremony ( 29/1120), then ended up falling for their all sweet promises and lies. She texted that the order will be received before Deepavali if I place the order by 28/10/20, that is within 10-14 working days
Their so called customer service person named Puja got me to pay for the order amounting to AUD 756.61 through PayPal, when processing it came up as USD instead of AUD, there after I had to make sure the payment hadn't gone through.
On 2/11/20, I paid the amount through PayPal and placed the order. After 2 weeks I'm checking with them about about shipment, no concrete replies but it would be shipped, Finally after wasting so much of my time, she shared me the shipment tracking details, in the meanwhile we had to postpone the function, which was nothing for this cheaters. I received the delivery on 28/11/20 to my shock and amazement. They shipped all but another saree, didn't have any courtesy to inform about the short shipment.
Furthermore, the Lehenga blouse wasn't stitched as per our requirement and the buttons in Sherwani was worn off.
Up to now the saree is not shipped, coming with all sort of crap excuses, as mentioned by many others they have taken thus order for an item that is not available.We had to spend more money to buy required clothes locally.
They are so thick skinned, I have demanded 1/2 refund for the hassle I have been through and same saree I have paid for to be shipped.
So once again please refrain from transacting with this cheaters and inform your friends and families
They have good designs in their catalogue and definitely at one point people fall for this like me. But I have never got such product in my life and they won't respond to you if you are raising a concern and the saree I got was stinking and also the quality was very cheap. I wasted 1000 bucks on this.
I ordered an amazing unstitched lehnga. Very good quality. Only thing customs killed me. I won't be able to order online anymore
I have placed order online from many other website, ninecolour don't understand, instead of value of the products they put the resale price which mean the customer has to pay very high custom fees, also I paid for stitching, they send me products unstitched and lehengas without inner lining... overall my experience was awful, don't want return my money, and don't want to process return either, I don't know what to do, never buy again! Better to stay away!
Placed two bulk orders, poor quality of garments. One of the blouses was so cheaply made that you could see spaces between the actual thread of the material. Garments looked nothing like the picture and was not allowed a refund or return because it was custom stitched. Trying to communicate with there customer service was such a nightmare that I gave up in the end.
I was so scared to order from ninecolorso because of some of the bad reviews but I'm so glad I did. I'm a photographer and I I had to have this beautiful dress for a photoshoot. And it came in a timely fashion and is very beautiful. We love it. I'm definitely ordering from ninecolours again.
I placed my order on 21st July.The payment was through paypal and it did not go through. It keeps spinning. Ninecolors Nivika sent me a message on whats app and asked to make a bank transfer and sent me the details. I said no i will only pay via paypal. They sent a link and i was able to place my order via paypal. I paid in USD $25.86 for a lehenga and $11,76 for shipping. On 7th Aug i got a DHL notification on my mobile phone to pay $34.6 for customs clearance. I got two different tracking numbers from DHL and two different fees.One is $34.60 and one is $34.92. I emailed Nine colors and asked why should I pay custom duties when I paid shipping already and why was it not mentioned at time of placing the order. How come custom is more expensive than the lehenga itself. I emailed back and said Ninecolours should take care of all custom issues. At their end, I paid shipping and I should receive my order without any issue.On 12th Aug I received an email from Ninecolours help team as follows Your Order has been delivered. Could you please take a moment to rate your experience with us? And I had received nothing yet. A few days after DHL sent a notification order is on it's way fro delivery... till today I have received nothing. I sent multiple emails to Ninecolours asking about my order and asking for a refund since I have not received anything and no answer yet.
FROUD BUSINESS... What was delivered was not exactly what was in the picture on their website. Very cheap material.
Photo of order and what I received colors all wrong. The blouse is the wrong color and the skirt has blue flowers. The original order is the picture at the bottom. Not even close to what I ordered.
We placed a large order consisting of 5 lehenga cholis and lots of jewelry, for an upcoming wedding. Nine colours did not ship one of my pink lehenga and jewelry which cost $100 AUS. They never informed me it would not be coming, then when we requested a replacement they DEMAND we pay a huge amount for international shipping when it was their fault that we needed a replacement. So of course we then request a refund. Weeks roll by NO REFUND. We had to get PayPal involved to finally get our money back from these scammers.
With the clothing that DID arrive in the original order- it was disgusting.
My black lehenga arrived a putrid shade of green and unwearable, the other 2 lehenga arrived looking cheap and different to what was expected.
They put us through hell... stay away they are truly horrible, cruel, irresponsible people. They do not deserve to sell on their fraudulent website. If it wasn't for PayPal they would never give us the money back for the missing outfit. I cannot and will not forgive them, they NEED to be shutdown.
TOTALLY FRAUD COMPANY I AM SELLER ON THIS FRAUD WEBSITE I HAVE SOLD MY PRODUCT HERE BUT STILL DINT GET MY PAYMENT. I HAVE DROP LOT OF MAIL BUT STILL DID'T GET ANY REPLY FROM 5 MONTH I DIDN'T GET ANY RESPONSE. DON'T SALE OR PURCHASE FROM HERE ANY THING KEEP AWAY.
FULLY ARGUMENTATIVE COMPANY WHEN I KEEP MY REVIEW FOR THIS COMPANY HE CALL ME AND HE DON'T ACCEPT THERE MISTAKE HE TALKED WITH ME IN WRONG WAY I HAVE'T SEE COMPANY LIKE THIS IN MY LIFE. AS CUSTOMER I HAVE KEEP MY REVIEW BUT I DON'T KNOW WHAT HAPPENED WITH THIS COMPANY. HE DON'T CARE CUSTOMER. WHEN I TALK ABOUT MY PAYMENT THAN HE SAID YOU WILL NOT PURCHASE BUNGALOW. I NEVER EXPECT THIS THING. ASAP I WILL TAKE LEGAL ACTION FOR THIS. PLEASE GUYS KEEP AWAY FROM NINECOLORE.
Cheap fabric with cheap work worth 200 or 300 is sold for thousands. Cheaters, they don't even accept the customer feedback on quality. I can say, once you order whatever is the quality of the product you have to accept it... no other choice give I. E. literally don't expect return service will be given. It's a fraud company. Stay away from them
It's a complete rip-off and waste of money. They are running monkey business. They don't have any single product as shown in the pictures. Please stay away from this vendor. I don't understand how come he is still running the business. It should be reported as a fraud company! This Indian company is bringing shame. It's cheap design, cheap quality clothes.
Very bad experience please don't waste money in this site looks pic of cloths party wear even can't wear at home so low quilty stuff and work
The product is of bad quality and does not match with the picture as shown in website... customer care is pathetic and do not care... worst online experience... stitching is even shabby... crookedly done
Avoid this vendor. NINECOLOuRS is a cheat and fraud.
AVOID. SCAM and CHEATS at NINE COLOURS.
I purchased products, quality is poor. No return policy and very poor customer service.
AVOID>> Do not do business
I ordered an outfit from this vendor, 1) the material was far substandard than what was shown and advertised 2) missing buttons and sleeve (shown as double bell, received simple sleeve) 3) substandard stitching. WHAT A SHAME INDIANS RIPPING OFF INDIANS! DISGUSTED AND DISAPOINTED! I WISH I COULD GIVE THEM NO STARS
They want me to ship back to get a refund and its costing me double to do that. Shows their integrity they are theives
Please dont order in nine colors very poor quality of dresses and there is no return facility even though they mentioned easy returns they won't accept returns also very pathetic customer service never ever solve your issues...
I ordered my wedding dress from your site. Excellent job. I made only some small changes.
Thank you from Greece. (Product Code: YD*******) - See photo here: https://www.dropbox.com/s/n6b2rl4waohdij1/dress.jpg?dl=0
From the business
Ninecolours.com, Which is a full solution eCommerce platform for women's ethnic wear serving women's fashion. Our variety consists of Sarees, Suits, Salwar Kameez, Lehengas, Kurtis, Gowns to a wide range of Bollywood inspired collection to all the different ethnic wear for women with an amazing range of Jewellery and Accessories. We also offer men’s wear Sherwani, Kurta pajama and accessories.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members