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The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness of their customer service team, particularly in resolving issues when they arise. However, a significant number of reviews highlight serious concerns regarding order fulfillment, shipping delays, and difficulties in obtaining refunds. Many customers express frustration over poor communication and a perceived lack of accountability, leading to feelings of being misled or scammed. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved operational efficiency and customer support to enhance overall satisfaction.
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Nutriessentials received my order and payment.
The order status for 3 weeks is unfullfiled.
When contacting the company they state my order has shipped, but this was not true, I inquired again asking for a tracking number, again their reply was the order has shipped and wait at least 2 weeks, factually their reply was while the product was never in stock nor shipped.
I inquire again asking to canel my order, again, my request was ignored, again, Nutriesssentials claimed my order has been processed, but replying now that it is back ordered.
All communication with support was misleading, neglegent and deciving.
I have not received my order, nor a tracking number, neither a proper reply cancelling &refunding my order. Nutriessentials are not trustworth, or reliable, they sell products out of stock and leave the customer empty handed, ripped off, Nutrivitals support decieves the customer.
This is a Scam, you will never get your products or a response.
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I purchased some suppliments from these people expecting that they were reputable. They immediately charged my card and then weeks later told me they didn't have the products and they would back order them for me with no guess as to when they would arrive. At that point I told them to refund my money I will purchase what I need elswhere. This is the response I got. "We have canceled your reservation and proceeded with your request to the concerned department, it will be resolved as early as possible.
The refunded amount will be reflected in your account shortly." That was almost 2 weeks ago and no refund yet. I would be VERY CAREFUL before ordering anything from this company. They are feeling more and more like a scam.
Your company provides the fastest shipping of any item I've ever ordered online. That's important when you're buying health supplements
I bought and payed a number of dietary supplements and they were supposed to ship my order.
After more than 1 month nothing were delivered to my address nor they want to refund me.
No replacement possible.
It's a fraud
Pay attention with this company
I have placed a few orders during last 3 yrs. I have never had any issues with the quality or service but have never had to contact customer service. Always very easy transactions. They have a good selection of supplements that can't be found anywhere else.
I have ordered metagenics. I have never had a problem ordering. I always received everything on time. Nutri essential is a great and reliable company to order from. I will look forward to order from them in future.
It was a great journey using the products of nutri and I'm extremely satisfied with their customer service.
If I could give this company zero star. I would! They are such unprofessional. Making things so hard for a customer. I regret making a purchase from here. Which I tried to rectify by sending in a cancellation email but they were quick to assure me the order had already shipped. And when I am trying to return the order they are charging me 25% restocking fee and q7$ For (re routing?/ not sure what they is). So basically they are telling me you can't return the order that I never used! So disappointed. Lost 110$ to this company
I would not recommend purchasing anything from them. Aweful service no one has reach out and helped. My son never recieved his creatine and no one helps him.
Kindly provide you order number? Arlina not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 17 years now and have over 150,000 customers with very high retention rates.
I never tried herbal products but one of my friend suggest me & i give it a chance to try. So i ordered and received my product within 2 days. I'm happy and in love with the product.
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I think everybody should blindly go for nutriessential.com if they wants a genuine products with an amazing discounts. Overall experience is amzing. I am using nutriessential.com from a long time. Also satisfied with 2 days delivery
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Always on time delivery. When you can't find our product just have a look on nutriessential. Easy to shop and delivery is just a wow...
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Great experience while shopping. Happy with the expedite shipping. Looking forward to shop again. Thanks for the extra discount.
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I am a regular user of the UltraInflamX Plus 360 (Mango Flavor, 30 servings). I always buy from NutriEssential as they have the best products for the best prices and the best service! Makes my shopping experience extremely pleasant. Well done!
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I order a lot from this company and they have a wonderful customer service department. They work closely with you until any problems are resolved.
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Easy to order. Alwas find my supplements here of high standard. Excellent services as always. Highly recommend to everyone
Excellent choice of products, which are high quality and some of he best tasting around and even better delivery.
Nutriessential always has a great product and always delivered on time or before it is scheduled to arrive. Great prices. Great website
I placed a pretty large order and received it. It finally all came in. My patrons came for their appointments and were muscle tested for the specific items ordered for them. Only 1 of the clients was totally compatible with what was ordered for them. So about half the order is waiting on a call to help through the process of sending back.
I marvel when ther is always someone ready tontake ones money, but no concern for helping out when there are issues concerning returns.
I also was notified by Health Concerns that Phellistatin is now available and wanted to get that in exchange for some of these items that are not compatible with my clients. And I am not sure why as I muscle test strong for the ones I need and have 2 clients that muscle test strong, while the rest do not and it is harder on the body to take something not compatible as taking nothing at all for the issues.
None of the containers have been opened or had the plastic seal broken as opening is not necessary for muscle testing so I would like to get this cleared up and I have them in a container awaiting a resentative to help me reverse this process.
I hope you are a company that is there in the good times and bad.
I left a very detailed item list and explanation of what I could not use and it would then show what was kept.
So I would appreciate a call as soon as possible as I am leaving town for 2 weeks late this afternoon.
Thank you for you time and all your help.
Answer: I am their customer for many years now and obviously based on their rating they are legit
Answer: They had a Health Concerns that other sites didn't have in stock.
Answer: We never had problems with them so make sure you are referring to nutriessential.com
We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
Hello Shakila, Kindly check the link our return policy https://nutriessential.com/policies/refund-policy.