The company appears to struggle significantly with customer service, as many reviews highlight issues such as delayed shipping, lack of communication, and unresponsive support channels. Customers express frustration over unanswered emails and calls, leading to a sense of distrust and dissatisfaction. While there may be positive aspects related to product offerings, the overwhelming sentiment suggests that reliability and support are major concerns. This disconnect in service may deter potential customers, indicating a need for the company to enhance its communication and fulfillment processes to improve overall customer experience.