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OKXReviews 175

2.7

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OKX Reviews Summary

OKX has a rating of 2.7 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. OKX ranks 1st among Centralized Exchange sites.

service
88
value
83
quality
79
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India
1 review
0 helpful votes
Follow Lillian O.
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Hearing that these individuals are focusing on other people makes me very sad. I had a similar situation with them and lost a lot of money, but after learning about RemeDchargE. CoM,

I was able to get my money back. It's critical that we all be watchful and keep reporting these occurrences.

Date of experience: December 18, 2025
New York
1 review
0 helpful votes
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The anonymity of crypto is often an illusion. The RetrieveXPro team comprises expert blockchain analysts who specialize in tracing the flow of stolen funds across wallets and exchanges. They use sophisticated tools to map out complex transaction paths that would be invisible to the untrained eye.

Date of experience: November 17, 2025
Canada
1 review
0 helpful votes
Follow Steven L.
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OKX is a terrible exchange and I advise everyone to stay away from it. It is not a reliable exchange to store, buy or sell crypto. Since I have been using this exchange I have had one problem after another. These guys literally stole my bitcoin. Their customer support is completely useless and will continue to give you excuses and your problem will remain unresolved...
UPDATE:
By chance, I recently managed to get my crypto back from them with the help of a professional recovery agency that specializes in helping victims get their funds back from fraudulent companies. Through sheer determination, I've managed to escape this awful situation. If you've also been scammed and need help, reach out to me directly via email (available on my profile), and I'll share more details about the steps I took to successfully recover my crypto from OKX. Don't let them scam you too!

Date of experience: October 24, 2025
Nigeria
1 review
0 helpful votes
Follow David R.
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From my first contact with Amborio, I could tell the team values structure and clarity. Each representative I spoke with provided detailed explanations rather than short replies. The documentation was handled efficiently, and I received consistent updates without having to ask. I appreciated their transparency throughout the entire process. Their response times were reasonable, and there was a clear sense of accountability from start to finish. By the time my case was closed, I had a clear picture of every step that was taken. That level of communication made working with Amborio. Feel smooth and dependable.

Date of experience: October 7, 2025
GB
1 review
1 helpful vote
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H.elplinee!
November 18, 2025

I was persuaded to invest $500,000 in BTC into a 'promising' venture capital fund. After missing several distribution dates, I grew suspicious. RetrieveXpro uncovered a sophisticated spoofing operation with fake websites and forged documents. Their team worked with international financial regulators to trace and seize a portion of the assets, recovering $350,000. Their ability to operate at an institutional level saved me from a catastrophic loss.

Date of experience: November 18, 2025
Spain
1 review
1 helpful vote
Follow Vincent T.
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In the dynamic and often unpredictable world of cryptocurrency, a single wrong click or a moment of misplaced trust can lead to devastating financial loss. For thousands of victims of crypto scams, the aftermath is a painful mix of anger, shame, and a feeling of helplessness. The common narrative is that once your digital assets are gone, they are gone forever—lost in the immutable, anonymous expanse of the blockchain.

Date of experience: November 12, 2025
GB
2 reviews
2 helpful votes
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After falling victim to a sophisticated crypto scam, I was plunged into a state of despair and hopelessness. I had lost a significant portion of my savings to what I thought was a legitimate investment opportunity. Like many, I believed my funds were gone forever, a harsh lesson learned in the unregulated world of cryptocurrency

Date of experience: November 7, 2025
California
3 reviews
0 helpful votes
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I had a frustrating experience with OKX after trying to withdraw around $94,000 (ninety-four thousand dollars) from my account. The transaction was suddenly put on hold for "security verification," and no matter how many times I contacted support, I kept receiving the same automated responses with no clear explanation. Days turned into weeks, and it felt like my money was completely out of reach.

Eventually, I reached out to ALLP.UK, who carefully reviewed my case and guided me through the process. They were very professional and transparent, and thanks to their help, I was able to recover my funds. While I'm relieved it's finally resolved, OKX seriously needs to improve its communication and support systems — no trader should have to go through this kind of stress just to access their own money.

Date of experience: October 1, 2025
Germany
3 reviews
3 helpful votes
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Stay away from OKX
November 9, 2025

I transferred the $4,800 payment for my first bulk order. They sent a tracking number. For a few days, it showed "processing." Then, nothing. The tracking number became invalid. My emails started bouncing back.

Date of experience: October 31, 2025
Nigeria
2 reviews
0 helpful votes
Follow Kyle G.
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I had been using OKX for several trades and trusted it as a reliable exchange until one day my account was suddenly restricted after a large transaction of about eighty-nine thousand dollars ($89,000). Every attempt to contact support led to generic replies and endless "review in progress" messages.

Weeks turned into months, and I began to lose hope of ever getting my money back. The lack of transparency and real communication from OKX was beyond frustrating.

Eventually, ALLP.UK stepped in to help me. They carefully went through my case, guided me through the appeal process, and made sure the situation was properly escalated. After their involvement, the funds were finally released back to me.

While I did get my money back, the entire experience was extremely stressful. OKX really needs to improve how they handle customer cases — no one should have to go through such a long and uncertain ordeal just to recover their own funds.

Date of experience: October 19, 2025
Germany
1 review
2 helpful votes
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Sad to see OKX
October 15, 2025

I invested with all my trust after Lisa approached me via Facebook. I started with $1500 and in less than a week, I earn $30,000. I finally lost the total some of $150'130, Lisa continues asking for more money, tax after tax I need help

Date of experience: September 10, 2025
District of Columbia
1 review
0 helpful votes
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Beware of scammers
October 7, 2025

"I am now unable to access my cash since they have refused to release them, thus if it were possible, I would grade this condition. It appears to be a Ponzi scheme or pyramid. Such behavior is strongly discouraged by me. While I was on the verge of bankruptcy, This team assisted me in recovering almost €350,000. The have more experience, so I would recommend them if you really want your money back. You can reach out to them on whtspp {+1}~{760}~{3616}

Date of experience: September 27, 2025
GB
1 review
0 helpful votes
Follow Aboo J.
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How do i give 0 stars? They never gave me my money back, been waiting months and no communication from them. I eventually had no choice but to do emergency exit to try getting my money out but as soon as i did that they have just closed my account down saying we no longer service in my region, my region wasn't a problem when I was using their services. Now they have no technological support, only FAQ's which don't help my situation. Gave them my support ticket ID but they just said my account was closed down due to breached regulations. How is asking for my own money back breaching regulations. They said there is no appeal process. Absolute scammers

Date of experience: September 1, 2025
France
3 reviews
0 helpful votes
Follow Liam N.
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Reach out to Whiteatlasone and ask them to help you recover your funds from this scam broker.
They will help you resolve your withdrawal issues.

Date of experience: July 29, 2025
France
1 review
0 helpful votes
Follow Scot W.
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I am writing this review after over four months of complete frustration and financial stress caused by OKX. Without any clear explanation or due process, OKX froze my account and funds, and since then, they have repeatedly sent me automated, vague responses stating that my assets are "on hold" due to some so-called "restricted party." Let me be very clear: I am not under investigation, I have not violated any terms, I have provided every document they asked for, and yet…
My assets are still inaccessible, and I receive the same copy-paste reply every time. This behavior is unethical, possibly illegal, and certainly a massive red flag for anyone trusting OKX with their funds. What kind of exchange locks users out of their money for months without a single proper justification? If you are reading this and thinking about using OKX – don't. Your funds are not safe here. Once they lock you out, there's no real support, no accountability, and no path to resolution. They hide behind vague legalese and "Terms of Service" excuses instead of acting like a trustworthy financial platform.

Date of experience: November 17, 2024
Spain
1 review
0 helpful votes
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On July 7th, I deposited BTC to my OKX account and provided full, undeniable proof:
A complete screen recording showing the transfer from my Revolut bank account to my wallet, then from the wallet to OKX. I clearly explained how HD wallets generate different receiving addresses – all of which I tracked and verified in detail. On July 9th, I was told the case was "escalated" and that I'd be kept updated. Since then? Seven days of absolute silence. No emails. No replies in the ticket chat. Despite messaging them every single day. Eventually, I had to open a new ticket just to get a reply – which turned out to be the usual generic phrases like:
"Please wait", "We understand", "Your patience is appreciated", "Have a nice day."
What kind of support is this? Certainly not 24/7, and definitely not professional. Meanwhile, BTC has surged to new highs – and I've lost significant trading opportunities. This isn't just frustrating, it's a real financial loss. My funds are being held hostage for two weeks without reason, and OKX refuses to clarify or act. I've submitted every document and video they asked for – and still, nothing. If this isn't resolved immediately, I will be forced to take legal action. This experience has shattered my trust in OKX. I do not recommend depositing funds here unless you enjoy uncertainty, vague promises, and total silence.

Date of experience: July 14, 2025
Pakistan
1 review
0 helpful votes
Follow ahmad w.
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I purchase an order of usdt 393 on 4/7/25 it cost me more than half of my salary *******pkr... i believed in okx scams of giving escrow protection to users and i traded, since i was new i came to learn seller committed a fraud by strolling my time, my order #************** got closed. I raised a dispute in okx the guys told me nothing can be done later on tried to shut me up by deleting all my order record. Now i think you guys should know how they loot simple minded honest people.

Date of experience: July 4, 2025
New Jersey
1 review
0 helpful votes
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It's a scam guys
July 6, 2025

The "investment opportunity" began like a dream. "Ethan" messaged me, charming and sincere. We talked for weeks—shared laughs, hopes, even quiet fears. He felt like a lifeline during a lonely winter. When he whispered about a *guaranteed* crypto surge, I didn't see greed; I saw trust. I saw a future. I liquidated my savings. Sold my grandmother's pearls—the ones that smelled faintly of her lavender perfume. Sent every cent, heart pounding with naive excitement. Then… silence. His profile vanished. The trading platform evaporated. My life savings—$85,000—gone. Not just money. Security. My daughter's college fund. The safety net I'd built stitch by stitch. The humiliation was a physical ache, a constant nausea. I'd handed my dreams to a ghost. I barely slept, staring at the ceiling, replaying every word, every lie. Shame choked me. How could I be so blind? The darkness felt endless. Until I found Richmond via restitusgroup on telgram. They didn't judge. They understood the sophisticated cruelty of pig butchering—the emotional slaughter before the financial one. Their experts held my trembling hands through the fog of panic. They fought for scraps of hope, traced digital footprints I couldn't see, offered legal pathways when I felt powerless. They gave me more than resources; they gave me back my breath. My dignity. I'm still healing. The scars are deep. But because of them, I have a second chance. Not just to rebuild my finances, but to believe in kindness again. To know that even in the wreckage, someone reaches back.

Date of experience: July 1, 2025
Georgia
1 review
0 helpful votes
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EXPERIENCE
July 7, 2025

I lost all of my hard-earned money, and Crypto Capital was a terrible experience. It was terrible, and I had no idea how many innocent people they had tricked with their tactics. Thankfully, ****UNI/ (VER) /SUM\ LTD. (C()M)****, a respectable business that specializes in locating and retrieving money and profits that have been stolen. I was able to reclaim what was rightfully mine with their informed assistance. They provided me with comfort and made sure that justice was served at every stage of the procedure.

Date of experience: June 6, 2025
Australia
2 reviews
0 helpful votes
Follow seanix t.
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I firmly alert against drawing in with OKX, as my experience proposes they work as a scam organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes. I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY PROFILE PICTURE ON THIS Statement INCASE YOU Want Assistance AND Believe Should Connect with THEM). Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back

Date of experience: May 3, 2025

From the business

OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem. With monthly Proof of Reserve releases, OKX is trusted by over 50 million global users. OKX is the fastest and most reliable crypto trading app for professional traders everywhere.

- Buy, sell, and trade 350+ tokens with 100+ local currencies
- Duplicate moves from top traders in the industry in just one click
- Explore Web3 and take control of your crypto, NFTs, and digital assets with the OKX Wallet

With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world where financial access is backed by blockchain and the power of decentralized finance.


okx.com
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