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OnlineVitalUSReviews 147

1.7

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OnlineVitalUS Reviews Summary

OnlineVitalUS has a rating of 1.7 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OnlineVitalUS most frequently mention birth certificate, credit card and phone number. OnlineVitalUS ranks 26th among Birth Certificates sites.

service
7
value
5
shipping
5
returns
5
quality
6

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Washington
1 review
0 helpful votes
Follow Lani N.
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My mom wanted a death certificate, so somehow she hooked up with this scammer on 7/9/25. Still no certificate but boy they took out the money fast. Then, she started getting $9/month taken out by someone with the same address. She's now having to go fill out a dispute with the bank and go through the hassle of getting a new card. Shame on them!

Date of experience: July 9, 2025
Illinois
1 review
0 helpful votes
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Death certificates
July 11, 2025

A complete waste of time and money. They took my money a week ago. Nothing. No acknowledgement. No communication. No verification. Nothing except $86 less dollars than I started with.

Date of experience: July 7, 2025
Oregon
1 review
1 helpful vote
Follow Deborah L.
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This company said it would charge me $25 to get my birth certificate. Then they wanted another $25... like WTH! THEN! I saw a withdrawal for $84! Don't be fooled! Only image I have is my checking account. OH NO! I see another woman that this happened to!

Date of experience: January 24, 2025
Tennessee
1 review
3 helpful votes
Follow Daphne M.
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They take your money and you get absolutely nothing. No email no certificate and no call. When I called them they told me to print out an application and take it to the health department to get the birth certificate. When I asked her what I paid $59 for she said it was for the application that they were going to mail us, but never received. I asked for a refund and email and still no email. No email even from time purchased over a month ago. Use Vital Check and no one else.

Date of experience: March 18, 2024
California
1 review
1 helpful vote
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RIP OFF
April 6, 2023

What a rip off, they did not expedite, they did not refund my money, nothing but excuses, I ended up driving 5 hours round trip to get it in 20 minutes at the county recorders office

Date of experience: April 6, 2023
New Jersey
1 review
3 helpful votes
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Total Scam!
December 31, 2020

I was helping my brother to get his birth certificate from Trenton, NJ as Hudson County in New Jersey was prohibited from providing birth certificates to residents. Apparently employees of the County were providing fake birth certificates for a fee, so the State stepped in. I sent a check for $47.00 along with my brother's information and waited and waited. I never received a response from this Fraudulent company!
They don't even deserve one star.

Date of experience: December 31, 2020
New Jersey
1 review
0 helpful votes
Follow T W.
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Bad guy and fruand
December 22, 2020

I thought was ordering a certificate and paid $47 to this website... but it tuned out they emailed me back with the information i gave to them and the original application I had to download the sign and mail myself. So basically they did nothing disputed it with credit card company and they appealed!? And they won. I have to dispute again... so disgusting. If I was you I wouldn't even waste my time with this company I'm really dissatisfied I could have downloaded my own form for free and they sent false advertisement.

Date of experience: December 22, 2020
Pennsylvania
1 review
6 helpful votes
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Go somewhere else
November 21, 2020

Went through the process paid $47 didn't even receive a confirmation email them they emailed me back with the original application I had to download the sign and mail myself so basically they did nothing disputed it with credit card company got my money back if I was you I wouldn't even waste my time with this company I'm really dissatisfied I could have downloaded my own form for free

Date of experience: November 21, 2020
New York
4 reviews
22 helpful votes
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HIGH COST - NO DELIVERY
November 9, 2020

DO NOT, I REPEAT, DO NOT USE THESE PEOPLE. These folks are the best bait and switch I have ever seen. They charged me $40 for getting a birth certificate for my son from NY while I live in NY. I used them because the Vital Records Office in NY is closed due to the pandemic. They sent me an email with a form that I had to download, fill out and send to the NY Vital Records Office and pay the $15 which is the cost of the birth certificate. This form can be downloaded for free from the internet but I didn't check this before sending them the $40. I subsequently went to another site and ordered the birth certificate from them and the charge was $15 plus $8 fee for a total of $23! SCAMMERS!

Date of experience: November 9, 2020
Spain
1 review
0 helpful votes
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I couldn't believe how easy this process was. I appreciated being guided through the process with clear directions. I had accidentally gone to another site and I'm glad I stopped.

Date of experience: August 25, 2020
Spain
1 review
0 helpful votes
Follow Irupe P.
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Smoothly at the moment
August 22, 2020

When product is delivered to know how well it really workedPurchase went smoothly but need to wait to see if

Date of experience: August 21, 2020
Spain
2 reviews
0 helpful votes
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Easy and correct
August 20, 2020

This is the second time we have used the service, and it is easy and correct. And the Texas Department of Motors accepts it as a valid birth certificate, which they would not do for the one produced by the hospital.

Date of experience: August 20, 2020
Spain
1 review
0 helpful votes
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User friendly
August 20, 2020

Much easier the 4th time around. I'm retired and a much slower learner. But your system is user friendly, thank you!
Please keep my info secure.

Date of experience: August 19, 2020
Spain
1 review
0 helpful votes
Follow Querima F.
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So far so good
August 20, 2020

So far so good, just placed my order for my birth certificate application paperwork will be satisfied when my materials arrive.

Date of experience: August 19, 2020
California
1 review
1 helpful vote
Follow Mateo H.
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I have gone through a complicated moment, my mother died because of the COVID19 and in these moments it is complicated to do the paperwork for the confinement, I was searching by internet which was the best option and I got onlinevitalus it was the best option, they did everything for me online, I didn't have to leave my house and in 7 days I got my mother's death certificate. At times like this, this kind of service is appreciated.

Date of experience: May 23, 2020
California
2 reviews
2 helpful votes
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I am from Washington DC but I have been living in Boston for many years, I needed a copy of my birth certificate and it was impossible for me to move to Washington, I chose the urgent service and in 6 weeks I obtained my copy of the birth certificate through this website. I have recommended it to my friends because it is very useful

Date of experience: May 20, 2020
GB
1 review
0 helpful votes
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Good service
April 4, 2020

The information is a lot more clear than the official federal website. I am satisfied with the service I received!

Date of experience: April 4, 2020
California
3 reviews
6 helpful votes
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Kind and empathetic
March 27, 2020

This company helped me to get the death certificate applying from home. The customer service team was kind and empathetic. I felt their support every time I had a doubt about the process.

Date of experience: March 25, 2020
Indiana
1 review
0 helpful votes
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SCAM!
March 18, 2020

I was ordering a birth certificate, or so I thought. I put in all my information, including my credit card. Charged $47 for something I had told them. I had done all the legwork. They got paid. Major scam!

Date of experience: March 18, 2020
California
1 review
0 helpful votes
Follow Deborah S.
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I have not received what I paid for, and now have to figure out how to get my money back. This is extremely disappointing! I need it to get my license.

Date of experience: March 18, 2020