Overton'sReviews 137

Overton's has the most uninterested customer service reps I've ever experienced. Like many other reviews left here they really don't put any effort to help you. I have ordered "In Stock" items a few times and waited several weeks to receive partial orders. Still waiting on a Bimini "in stock" item for 6 weeks. When contacting customer service the answer is always the same, "It will be shipped in 2 to 3 weeks". I don't mind a delay in shipping due to the present circumstances of Covid but to continue to provide false or misleading at best statements is just bad customer service. Overton's just own it and apologize for the delay rather than continuing to mislead your customer base, its not like there aren't other companies that will be happy to take our business.

I placed my order and got an email relatively quickly confirming the details. It said I would receive another email when the order was shipped. A week later, I was wondering why I never got that email. Lo and behold, when I go onto their system to track my order, it says my order doesn't exist. I finally called and was told they had to call the warehouse and would call me right back. They didn't. But, now 12 days later, it is at least showing up as being shipped. Will I receive it? I have my doubts.

Fraud! I made the purchase thinking the item would arrive for at least one of my kids birthdays and now we've missed both. I called 2 weeks after the purchase to inquiry about my order and they sent an email thanking me for the purchase. I called after 2 more weeks to cancel the order and they sent an email thanking me for the purchase. Customer service has been horrible. NO HONESTY! DO NOT CONSIDER PURCHASING AN ITEM THAT EVEN SHOWS IN STOCK!

Bought an anchor from company. Cost 60.89 to be shipped to home. As soon as I purchased item and was charged i RECEIVED AN EMAIL STATING IT WAS ON BACK ORDER, weeks went by with no word of purchase. I contacted store many times with no answer to phone. Finally last night I got a hold of someone on their chat they canceled the order. Said I would get a refund. Tonight I get an email saying they will credit me 7.95 back on card. They charged me $60.89. DO NOT BUY FROM THIS COMPANY! THEY WILL RIP YOU OFF!

I ordered an 18" mooring ball to handle 1/2" chain. After many, many unanswered calls to customer service and "chat" attempts that went unconnected, I opened a dispute with PayPal. As a result, I got a few idiotic, foolish emails apologizing about this and that, citing Covid, blah, blah, blah. 30 days into it I finally got confirmation that the order was cancelled.

Oh yeah, and there is this nonsense about contacting "Marcus" (purported executive at Overton's) if you're not happy, he's not happy. My, oh my, what a joke.

This company should be avoided at all cost. Despicable customer service, despicable lies regarding product receipt dates, and on and on.

If these folks are not out of business soon, it's a miracle.

Made $115.18 purchase on May 9. Item quality was awful. Called customer service to process a return. Waited 30 minutes before speaking to a representative. Took another 20 minutes of which 5 minutes was actually communicating and the remaining 15 minutes was more holding. On May 29, received a credit of $18.88. WTF? On June 2, called customer service - carbon copy of first call almost to the minute. Received credit of $76.31. $19.99 still outstanding. Called customer service again. Only took 25 minutes for someone to respond. Learned the $19.99 was for shipping and non-refundable because my reason for the return was "changed mind." Argued for another ten minutes to no avail.

I returned 2 life jackets. It was miserable because the lack of customer service and
NO RETURN LABELS WITH THE ORDER cost me alot of run around! So I had to send them to liberal California to camping world. They received the package because I saved receipts of shipping, YET NO REFUND! Someone who works there is double dipping and STEALING from the company...? I'm not happy and will NEVER shop here again. It was signed by APEREZ. I will follow up on this. NOPE never again, you lost my business.