OZSALEReviews 1,182

Postage took ages, then the courier didn't leave package at address nor did they leave it at the post office across the road. Was sent back to warehouse instead.
After 3 weeks I finally got a reply saying I will get a refund but postage was lost & can't resend order again. And it's now all sold out. That was it!
No common sense where staff couldn't care less about the customer. Terrible service & no help available.

I accidentally doubled my order with OZSALE. I immediately tried to stop the order within seconds but Ozsale said they couldn't stop it. I have since been on to them via chat as this is the only point of contact. I returned one item at a cost of $14.50 and I'm still waiting for any kind of refund. Any chat I have now is just a repost of the same one they've sent me. I'm a pensioner and I can't afford to keep begging them to do the right thing. Don't shop OZSALE as you won't get any direct customer support.

They frequently post items for sale with deep discounts, once your order is submitted and paid for, they wait a week and cancel your order saying there is insufficient stock. If you visit their website again, you'll see the "out of stock" items are still available but for much more than originally offered. They then tell you that a refund will occur in 5 days, in the meantime they've hung on to your money.

Their unsubscribe process does not work, and despite contacting them directly I am still receiving multiple emails per day. I do not know how I got onto their email list to begin with. I would advise not engaging with this unethical business.

Ordered a product back in November, never arrived.
Ozsale - has marked the order as received!

When contacting them, they said they didn't have the exact item I wanted and said they would send out another similar item.
This item also never arrived. I also never received a REFUND.

I would think twice before buying from this online store as they might just do the same to you, take your money, change the product status to delivered and never send you anything.

Do not buy anything form this site. So many people including myself did not receive what was ordered or did not receive anything at all. You just have to read the Review Sites which most of us don't do until after and we have the problem. If you go to Review there is so many of the same message sent to everyone stating they sent it or what they sent was what was ordered. BEWARE. You cant even contact them on their site its a SCAM. I can send an email to confirm my purchase & contacts with them if needed.

I purchased a pair of shoes which arrived wrongly sized.
Within a few days I returned the shoes and have heard nothing since!
This was three weeks ago and all of my contacts have been ignored
Never again!

Ozsale stands out as the premier online shopping club in Australia, providing an exclusive gateway to affordable designer fashion. The experience of being an Ozsale member has truly been remarkable.

I am extremely disappointed with my purchase of the Dior Lip Glow from OZsale. The product I received was already expired, and it was only after the refund timeframe had passed that I discovered this shocking fact.

What adds to my disappointment is the unhelpful response from the seller. Rather than taking responsibility for selling an expired item, they questioned why I didn't report the issue earlier. It is disheartening to see them shift the blame onto me instead of addressing their own negligence.

This experience has shattered my trust in the seller and their commitment to providing quality products. Selling an expired item is not only unacceptable but also potentially harmful to customers.

I strongly caution potential buyers to think twice before purchasing from OZsale. My experience reflects a lack of care and professionalism on their part, and I hope this review serves as a warning to others.

Ozsale cannot work to a delivery time ( and this is their own statement) they do not respond when they don't like your request and are dishonest enough to not honour their promises that they make when you escalate your issues to the financial companies involved. If it wasn't for Paypal i would not have got my promised refund.

Purchase a wall unit. It was damaged in multiple places, and was the wrong color.
They refused to swap for one that was not damaged.
It also took over 2 months to be delivered
I have photos, and can add if requested
Not happy, would never shop with them again
K

I've ordered two Samsung s21 phone refurbished 'Grade A (as new condition)' from ozsale. One of which the camera was not working and had visible scratches on it. It shouldn't have been described as "as new condition" I immediately contacted ozsale through their email system which they said I can return and they will assess the phone.

I've told them I didn't want a replacement and want a refund instead and kept asking when I will get my refund. To which they've kept replying that the assessment centre will contact me and resolve the issue.

The assessment centre contacted me and stated that they've already shipped a replacement phone. I felt completely ignored and it is not the outcome I wanted.

I wish I've read all the reviews in this site. Would've saved me time and money. Don't risk it.

AVOID BUYING FROM OZSALE WEBSITE. UNTRUSTWORTHY SELLER AND WORKERS WHO DEAL WITH COMPLAINTS.

OzSale agreed and said they had processed my refund, (for faulty goods). They received the goods on the 19th November, they took a week to process the refund on 26th November. They claim it takes 3-5 business days for the refund to appear. However, I am still waiting for the money, 9 business days later. They also made it very difficult to return the goods. Their PDF would not work, they told me they had emailed me the return address but they hadn't. Then they emailed me with two different return addresses! I had to work really hard to even get the parcel in the mail to return. They constantly ignored my messages for days at a time, making the whole process very difficult and time-consuming, and it's still not over. They have been refusing to communicate with me for the past 5 days now.

BOUGHT $650 ONLINE OZSALE LOUNGE $443 VIDA XL RETURNED WITH 2 FAULTS UNSAFE 3MONTHS LATER NO REFUND DOZENS OF DAILY COMPLAINTS WENT TO NAB BANK DISPUTES THEY GOT BACK ALL OF MY MONEY STRAIGHT AWAY 10 STARS TO NAB DISPUTSPES SAME THING HAPPENED AGAIN $178 JACKETS SENT BACK TO SENDER NO REFUND DOZENS OF DAILY COMPLAINTS FOR 3 MONTHS NAB DISPUTES 2ND TIME GOT BACK ALL OF MY MONEY I, M ON A DISABIILTY PENSION NOT WORKING DO NOT BUY ON OZLINE VIDA XL BFHO VIA SPIGA THEIR SCAMMERS THEIR LIARS

WARNING if you are purchasing from Ozsale make sure you know the item sizing is correct otherwise what seemed like a good deal quickly escalates to a costly exercise by way of return product charges and refunds less Ozsale postage and handling charges. In all on three items I bought, 2 I had to return due incorrect sizing even using their sizing guide I got slogged with upward of $ 50 postage & handling costs for sweet FA in return.
BTW the 3rd item I am being charged for has still not arrive 2 weeks after the purchase GRRRR!
My advice - think carefully before purchasing from Ozsale.

So upset. Waited so long for sandles ordered which were suppose to be Brown Mooseleather I choose from the pictures a lovely leathery brown colour with black writing on the foot of the sandles. Am super sure the middle of these sandles are suppose to be cork like birkenstock. So what I recieved today was a pair of yellowy tan cheap leather with yellow writing on the foot of sandles the middle is made of PLASTIC the sides of the sandle have glue protruding from them. NOT authentic Mooseleather. Seems Ozsale are using genuine pictures but getting these sandles made from some cheap knock off oversees factory. Oh, and their a weird fit, they kind of stick out at the heel. SO dissapointed now how to wait for my refund and go buy a PROPER pair of shoes.

Order placed 13/3 and delivery advised as 24/3 - still waiting for goods almost a week later.
No reply to several emails sent.
Fast to take my money, pity the service is not so timely.

Worst buy ever. Zero customer service. Never going to buy again or recommend. Received a faulty item and they are not even replacing.

I bought 2 items on 19/12/21. I received one and I'm still waiting for one on 5/2/22. I wrote OZSALE several times and I got one replied, asking to be patient due to COVID-19. The matter is with PayPal. This company is not reliable.