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Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
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Happy with the product selection. However this is not for do it yourselfers. 😁2K Clearcoat has been hard to work with inside a climate controlled garage.
I appreciate the detailed instructions that come with each product.
I have been very pleased with service in the past and have i am sure great service will continue to be the standard at Paint Scratch!
Great to read your review today. We care about making touch ups easy and your feedback tells us we’re on track.
I needed a little smackerel of paint to fix some chipped spots on my Subaru. Loved how easy it was to put on my make and model and get the right paint. Love that clicking on each product brings up an explanation of what it is and why to use it. Ended up purchasing the complete paint pen kit and look forward to testing it out when the weather gets a little warmer!
10/10 I felt safe and confident purchasing these products, the old school website, the paint mixed on demand, above and beyond what we crap Amazon was peddling.
Huge thanks for the kind review. It makes all the work behind the scenes feel worth it.
I inherently trust this place excuse it's an old school no fuss basic website. Easy to input car information and narrow down exact color. Appreciate the instruction and explaination of each item in the car paint repair kit.
I had trouble in the past with placing an order. Tonight is the third time on the sight
And I was able to get my order placed. Also, the A/C fan I ordered in the past does not fit properly. I am having trouble getting it to fit in the car. But I have recommended your products.
We appreciate you being upfront about the issues you faced. We’re working on them and would like to ensure you leave feeling fully taken care of.
I did it! Just purchased a used Mercedes Benz that had A lot of dings. It needed help! I had no experience in doing this but it turned out great! Next time I would buy the paint pen And the brush on paint, just for smoothing purposes. I ended up using a tiny makeup brush and it worked really well! Great product! Perfect color match too! Thanks!
Thank you for your review. We’re pleased PaintScratch worked well for you and always looking to make our service truly 5-star worthy.
I've bought some touch up before matched perfectly, but this car I'm struggling to find a match. I sent photos of the car, but it was after 75 days. I don't want a refund just a match. Thank you
Huge thanks for the kind review. It makes all the work behind the scenes feel worth it.
I ordered a spray can of Ford UA black paint and a can of clear coat to paint a spoiler on my mustang. When I received the two cans, the clear coat felt much heavier than the black paint. After 2 coats of paint on the spoiler I ran out of black paint. I ended up really needing another coat but thought one can would suffice. As I sprayed on clear coat, I was able to apply 4 coats with clear coat to spare. I don't feel like they gave me the right amount of black paint, which was disappointing.
We appreciate you letting us know what went wrong. Our team is reviewing your comments and we’d love to resolve it so your experience ends on a better note.
Have used this product several times. Have found it to be fairly easy to use. If your paint has faded, you can send a bit to them to have it color matched.
Thanks so much for leaving a review. We’re glad PaintScratch worked out for you.
The order was shipped within a couple of days. I hadn't received it when expected so I contacted support and found that my post office just hadn't delivered it yet. Paint was a very good match considering the car is 45 years old.
Thanks for the love and support. It means a lot to us here at PaintScratch.
Car is 45 years old. The paint color matched very well. I need to get more than the 1 oz I used for testing. I actually was able to use it in a few repair spots.
Order was rejected. Email indicated I had to use PayPal. I do not use PayPal. Second email indicated I could use a different credit card and hope this works. This is an unnecessary hassle.
They let me know they received my order and how long it would take. It can just as I desired; very good color match. Would use them again.
Thanks a ton for the review. Every positive note helps other drivers find us.
Wow, I have a 50 year old car, and was able to find the paint match in no time.
The shipping time was descent and the package was intact. I just got an opportunity to test the color against the original paint on the car. It seems a little darker but the match is pretty close. I'm not sure if it will make a huge difference.
Thanks for the love and support. It means a lot to us here at PaintScratch.
I've been building commissioned scale model cars for clients and for my own personal collection for years. I started using paintscratch because the color catalog and search features are phenominal. The quality of the paint is superb and I've not had but one bad order (wrong color and y'all quickly corrected and shipped out the right color quickly). I will continue to be a customer because i want the best for my clients and the best for my collection as well.
Thanks so much for leaving a review. We’re glad PaintScratch worked out for you.
I put my vin into their website and they spit out the exact matched paint code to my car. I order a primer, clear coat and color matched paint pen and all came and work great. I highly suggest watching how to use paint scratches paint pens on youtube, the video had great tips!
Awesome to hear your experience was good. We’re a small crew and words like this keep us motivated to do better.
I finally figured out that I need to use a computer to easily navigate your website and place my order. Paint was great and went on well. Was disappointed that you did not have one of the colors I need for my 2017 Tiffin Allegro 36 UA. Color was Goldfire Mist GC1140
We’re sorry your experience didn’t measure up. Your review is already helping us improve and we’d love to earn back your full satisfaction.
I was frustrated trying to order multiple colors and finally figured out that I had to view my order to find the order more colors.
I used the Fleetwood code for my 2004 Bounder 39z. The only mistakes I made was I used the paint code for a 2000 Bounder and didn't use my Vin number. When I sprayed the area the paint was turquoise in color. Now I am ordering the 2004 color code. Hoping to get the right match even though the paint codes are the same.
Thanks so much for the great review! We’re happy you had a good experience and we’re always looking for ways to earn that last star next time.
I put a charcoal gray primer on first, before I applied metal flake gray and a clear coat. I think if I'd applied flat black primer it would have matched even better, but overall I am satisfied and would recommend people to your site.
Thanks for taking the time to leave a review. We’re happy we could deliver for you.
Was what I ordered. Perfect color match.
Ups squashed the bottle. But it still had enough paint left for what I needed.
Can't blame you guys for what UPS does.
Thanks for the paint.
We’re thrilled to see your review! Knowing our work is helping drivers keep their cars looking sharp pushes us to keep raising the bar. Thanks for being part of the PaintScratch story.
The products are excellent. The videos were perfect for my first time doing minor touchups to my old truck. I painted the top of the bed rails to preserve them and make them look good and it worked great.
We’re thrilled to see your review! Knowing our work is helping drivers keep their cars looking sharp pushes us to keep raising the bar. Thanks for being part of the PaintScratch story.
They were able to follow up and get me my touch up paint after there was a delivery issue. I really appreciate the follow up and prompt courteous customer service
Thank you so much for sharing your experience with PaintScratch! We love hearing from people who care about keeping their vehicles looking their best. Your support helps us keep improving our color-matching system and service for every driver who needs a touch-up. We’re thrilled you’re part of the PaintScratch community.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the great review! We’re happy you had a good experience and we’re always looking for ways to earn that last star next time.