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Panera BreadReviews 488

1.7

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Panera Bread Reviews Summary

Panera Bread has a rating of 1.7 stars from 488 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 322nd among Restaurants sites.

service
218
value
227
shipping
51
returns
62
quality
205

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Nevada
1 review
0 helpful votes
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Breakfast
March 9, 2024

Went to Panera Bread in Village Walk location in Henderson NV and ordered a Bacon Egg Breakfast Sandwich, when I finally got my order, the bacon was burned and over cooked, when I asked if I can have a better Bacon, a Manager named Dylan, with no Customer service personality stated that, that's how we cooked our Bacon.

Date of experience: March 9, 2024
Idaho
1 review
2 helpful votes
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A mom friend of mine was FIRED because the manager at Panera didn't want to have to cover her shifts when she went on maternity leave. NOT ONLY THAT, the manager complained about having to find a bigger uniform to fit her pregnant belly! The manager said, and I quote,"I had to go to the big people store just so your belly wouldn't be hanging out." Their food sucks, their customer service sucks and the people working there SUCK!

Date of experience: March 2, 2024
Virginia
1 review
1 helpful vote
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My daughter and I were out shopping and decided to stop for lunch. There was a Panera close by, and I mentioned never eating there and based on their promotions it sounded good for a quick lunch of soup and sandwich. It was the coldest, most impersonal environment I've ever experienced. A kiosk type machine greeted us and you had to make a selection on the machine. We both ordered a soda, cup of soup and half sandwich. We were billed over $37 through the machine and were given a number to claim our order when ready. $37 plus for a terrible 8 oz cup of soup, a very scimpy portioned half sandwich and small soda. Plus we were required to clean our table. No atmosphere, no service, and terrible food. My, and hope many others, will be wary before patronizing this food chain.

Date of experience: March 2, 2024
California
1 review
1 helpful vote
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Disgusting
February 27, 2024

A customer had a seizure in your establishment, and your employees did nothing but assault him!

Date of experience: February 27, 2024
Minnesota
1 review
1 helpful vote
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Disgusting
February 18, 2024

This place was so bad I wanted to throw up. It was so expensive for 4 people. Never go here unless you want some trash $#*! food.

Date of experience: February 18, 2024
Alabama
1 review
1 helpful vote
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Bread sandwich
February 17, 2024

If you want a bread sandwich this is the place. My wife and I both got the Black Forrest Ham & Gouda Melt. It was a couple of the thinnest pieces of ham you have ever seen, folded over with a mist of sprayed on gouda cheese on a baguette so dense and tough that I was happy that I didn't pull out some teeth eating it. In today's world of fast food where they mainly want to sell you bread. Panera takes it to a whole nother level.

Date of experience: February 17, 2024
Texas
1 review
1 helpful vote
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Not worth the price
February 16, 2024

My last two visits to Panera will probably be my last ones. On one occasion the bacon on my sandwich was undercooked. The most recent visit my soup was tepid.

Date of experience: February 16, 2024
Ohio
1 review
1 helpful vote
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Went to Englewood Ohio Panera for quick lunch. Ordered new bacon avocado melt sandwich…. Only some bacon bits on sandwich and some avocado Thought it would at least have slices of bacon…. Not worth it.

Date of experience: February 12, 2024
Georgia
1 review
1 helpful vote
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So overpriced!
February 3, 2024

Their food is overpriced. The full salad portion I ordered today was half of the portion of the pick-2 order. They loaded with a whole bunch of rotten lettuce. I will never order anything from Panera again.

Date of experience: February 3, 2024
Florida
2 reviews
1 helpful vote
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Ice cold soup for $7.00
February 2, 2024

First the lady at the front counter could not spell my name than the order she gave me was not my name on it I frustrated took the order the soup was cold thick and old,now let me tell you something I get soups all the time but this is the last time. I want my money Refunded or I'm going to put it on social media.

Date of experience: February 2, 2024
Alabama
1 review
0 helpful votes
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Poor music
January 29, 2024

You'd think with all the great music out there they could have some consistently good music, but no. So much of the new stuff is not.

Date of experience: January 29, 2024
Colorado
1 review
1 helpful vote
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We paid $14 for a small bowl of teriyaki chicken and broccoli Bowl we paid $7 for one small scoop of chicken and rice the price there is ridiculous it is not worth the food that's for sure you guys need to lower your prices because your food's not worth it. Like someone else said we paid $35 and were still very hungry.

Date of experience: January 22, 2024
Connecticut
1 review
1 helpful vote
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Pathetic service. Bread for Sandwich / bread for soup is always finished before an hour. They just don't care when we tell them.

Date of experience: January 20, 2024
Colorado
1 review
0 helpful votes
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I used to love Panera bread for the bagels and cream cheese at a reasonable price. Today, I ordered from the pair two items menu. For $ 34.50 before a tip, I received a half sandwich, small salad with 1/2 egg, and a spoonful of chicken (it was supposed to be a cobb salad), and two small cups of soup. Most of what I got was baguette bread which costs about 10 cents a loaf to make. The food is good, but twice as expensive as other restaurants. They also cut off a breakfast bagel at 10:30. It is like Dunkin Donuts not selling coffee after 11:00. Give me a break. Their service, quality, and environment are going down, while their prices are going up. Get a better deal at Einsteins, Dunkin Donuts, or Subway if you are looking for a good sandwich.

Date of experience: January 17, 2024
New York
1 review
1 helpful vote
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Bad behavior
January 14, 2024

Chicopee store is so ghetto the worker there was so rude trying to fight me cause I said my food was cold. Not the first that employee has been rude to someone something has to be done to her I believe her name is Alixya couldn't see her name clearly on the apron but I think that's the name you ppl need to start hiring mature adults not little kids I plan to take action on this matter

Date of experience: January 14, 2024
Connecticut
1 review
0 helpful votes
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Food
January 13, 2024

I have to say, I enjoyed the atmosphere, but disappointed in my order. I had soup in the bread bowl. I would like to know, the bread that was remove, why wasn't it on my plate. I actual had 7 teaspoons of soup, not much for the money that was spent. My strawberry mint lemonade tasted like water and not even a taste of mint. My recommendations try given people the bread from inside to help fill them, and put soup to top of the bowl. Add mint and some sort of sweetener to lemonade, and this order would have been the bomb.

Date of experience: January 13, 2024
Ohio
1 review
1 helpful vote
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Dont apply to panara bread if your a Male the major brain is sexist and only hires females. The dude is not a man of his world sadly when I went in for my interview I seen nothing but females in the store. The store was dirty and everything.

Date of experience: January 12, 2024
Maryland
2 reviews
1 helpful vote
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BEST PIZZA EVER
January 7, 2024

I recommend Panera Breads flat bread pizza because the sauce is extraordinary and blasting with flavor. When you take a bite of the pizza you feel like your in heaven! The pizza is very filling and can fill you up when your starving. I recommend the cheese pizza other than pepperoni.
Sincerely your friend, Alfredo.

Date of experience: January 6, 2024
Missouri
1 review
0 helpful votes
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Disgusting
January 5, 2024

I ordered the Mediterranean Bowl with Chicken with extra chicken for pickup. After picking up my order, taking it back to work and opening the bowl, it was disgusting. They put all the wet ingredients as extra and NOT the chicken. My food was DROWNING in hummus, the tahini dressing, and Greek yogurt. It was completely inedible and I had to throw it out. Unfortunately, I couldn't take the order back to the store because of 1. Inconvenience and 2. Time and distance. I don't know if I'll be ordering from this store again. It was a waste of time and money.

Date of experience: January 5, 2024
Ohio
1 review
0 helpful votes
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0 stars if I could
January 3, 2024

Being a worker there is hard especially when working with those teenagers. All you hear at night is $#*! talk against the customers and other employees. I don't work there but I know the baker and they say very terrible things about her and call her names. As well as the customers I've had to pick up my friend a couple of times at night and she has came out crying. They know my name and they make fun of my name as well. Chillicothe, ohio cafe is the worst I've been to.

Date of experience: January 3, 2024