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PatPatReviews 6,266

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
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TOP
June 8, 2022

Tutti molto educati e gentili, ELAINE la persona con cui ho parlato ha risolto un problema riscontrato con un ordine.

Consiglio di ordinare da questo sito, le consegne arrivano prima del previsto, i tessuti molto buoni e articoli validissimi.

Date of experience: June 7, 2022
North Carolina
1 review
0 helpful votes
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I ordered a bunch of matching family outfits for a trip to Miami, but due to an unfortunate event we had to cancel. I reached out to PatPat, explaining the situation and to return the items. In return, I received such a benevolent response from Mary. It shows they truly care about their customers. Her kind words and support truly made me feel better. Along with a refund, they were so kind to offer to let me keep the items so I can share with family and friends. Beyond satisfied with their customer service. Also, the items are just what you see in the pictures, but even prettier in person. I love the quality and the look. Thank you so much PatPat. One of a kind, I love PatPat!

Date of experience: June 6, 2022
Canada
1 review
0 helpful votes
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Very good service for returns and very good quality clothes. Will definitely recommend to friends, and come back to shops here

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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The best site for baby clothes
June 7, 2022

I love PatPat. It has the prettiest baby clothings and a friendly customer service. I had nothing but positive experience with them.

Date of experience: June 6, 2022
Philippines
1 review
0 helpful votes
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Changing sizes.
June 5, 2022

Thanks patpat team! For being cooperative and nice, they're very accommodating about answering our issues. That's why it's five stars for me. Patpat are the best!

Date of experience: June 5, 2022
Italy
1 review
0 helpful votes
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Continuerò ad acquistare su Pat Pat
June 5, 2022

I primi due ordini mi hanno decisamente soddisfatto! Customer service di ottimo livello, complimenti! Special tanks to Genalie

Date of experience: June 5, 2022
Vermont
2 reviews
0 helpful votes
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Best shopping site ever!
June 5, 2022

Patpat is truly the plug! You can find everything you want for you or your children, and I like this site.

Date of experience: June 4, 2022
Italy
1 review
0 helpful votes
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I will buy again!
June 4, 2022

Very good experience with the customer service! Samuel helped me with great professionalism! Yes I will buy again!

Date of experience: June 4, 2022
Florida
1 review
0 helpful votes
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Cute clothes!
June 4, 2022

Cute clothes at great prices! I hate spending alot on kid clothes epecially how fast they grow out of things. Takes a while to arrive so next time I will order a size up. Order got stuck in customs. I contacted them and they sorted it out right away.

Date of experience: June 4, 2022
New York
1 review
1 helpful vote
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Helpful
June 4, 2022

I just talked to casserole on pat pat. From customer service I got a lot support and understand your problems. Thank you pat pat and customer.

Date of experience: June 3, 2022
Virginia
1 review
0 helpful votes
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Excellent Customer Service
June 2, 2022

I had to do a return and purchase a difference size and I got helped by Samuel who made it very easy!

Date of experience: June 2, 2022
Texas
1 review
0 helpful votes
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I wasn't sure what to expect at such low prices. However, I didn't expect typos or hoochy clothes for infants.

Date of experience: June 1, 2022
PatPat .. PatPat Rep
over a year old

Hi Deborah,

Thank you for sharing your feedback with us. We’re very sorry to hear about your disappointment with the product quality and presentation. This is not the experience we want for our customers, especially when shopping for little ones.

Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.

We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.

Nebraska
1 review
0 helpful votes
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Great Customer Service
June 1, 2022

I purchased several items which unfortunately were way too large for the children I purchased them for. I purchased the sizes I normally would purchase, but these were a lot larger than anticipated. I contacted Customer Service and received an email reply within the same day (which surprised me). We were able to resolve the issue to my satisfaction. I worked with GENALIE who was most professional and prompt with replies and resolution.

Date of experience: May 31, 2022
Texas
1 review
0 helpful votes
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Susie B.
June 1, 2022

I order wrong size on baby clothing and I contact customer service and Susie B was very helpful she resolve my issues really quickly.

Date of experience: May 30, 2022
Canada
1 review
0 helpful votes
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Return refund
June 1, 2022

Wow i was so impressed with the way Genalie and management dealt with my return and refund. They allowed me to keep items and they gave me a refund i know a 1 time deal but they were super nice and respectful. 2 items were too small and there were no bigger sizes. The one item fits well so im pleased. They helped me and now ill help someone by donating these maternity items. :) thank you

Date of experience: May 30, 2022
Brazil
1 review
0 helpful votes
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Satisfeita
June 1, 2022

Agradeço o atendimento da consultora Elaine. Estou satisfeita. Precisei trocar umas peças e deu tudo certo. Obrigada

Date of experience: May 30, 2022
GB
2 reviews
1 helpful vote
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Best seevices
May 30, 2022

I ordered the wrong sizes but Mary was very nice and helped me with the new sizes. I highly recommend!

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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Buena ropa
May 30, 2022

Muy buena ropa solo que sus tallas son un poco redusidas pero buena calidad... en asistensia ellos (samuel) me ayudo mucho

Date of experience: May 28, 2022
Singapore
1 review
0 helpful votes
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Patpat review
May 30, 2022

Good clothes. Worth the money spent. Prompt customer service. Fast delivery. It was nice to have a prompt response on the concerns of order without being hassled/ swamped with emails and calls. Thanks Heinz for making it a good experience.

Date of experience: May 28, 2022
Australia
1 review
0 helpful votes
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Beautiful
May 29, 2022

Very nice and comfortable clothes
good quality
It's the first time I buy from PatPat
It was very good

Date of experience: May 27, 2022

From the business

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patpat.com
Mountain View, CA, United States
+3377