PatPatReviews 6,266

Hi Felistus,

We’re so glad Mary was able to help resolve your concern and ensure your refund was processed quickly. If you feel that your experience has improved, we’d be truly grateful if you could consider updating your review to 5 stars. Your feedback helps us continue improving and supporting our customers better every day.

Since then, we’ve made significant improvements to both our products and services. We’ve enhanced the quality of our items, streamlined our processes, and strengthened our customer support to provide a smoother and more reliable experience for every customer.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), and we continue working hard to raise this even higher. Our support team is also trained to respond quickly whenever issues arise, ensuring that customers are always informed and supported.

We truly value your feedback and hope you’ll give us the opportunity to serve you again so you can see firsthand the positive changes we’ve made.

Hi Robert,

Thank you for sharing your experience with us. We’re very sorry to hear that your matching set did not arrive in time for Mother’s Day, and we completely understand how disappointing this must have been for such a special occasion.

Please know that we are continuously working to improve our shipping timelines and communication so that orders arrive as expected, especially around important dates. Your feedback has been shared with our logistics team to help prevent similar issues in the future.

Since then, we’ve made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve even further. Our support team has also been trained to step in quickly whenever issues arise, ensuring that customers remain informed and supported every step of the way.

We truly hope you’ll allow us the opportunity to serve you again and experience the positive changes we’ve made. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and assist with your concern. You may also reach out to us directly—we’ll be more than happy to personally assist you and make things right.

Hi Mark,

Thank you for sharing your experience with us. We’re very sorry to hear about the frustration caused by being charged without receiving your order. We completely understand how concerning this must be.

Please know that we take situations like this very seriously. While we’re unable to share sensitive details such as invoices or delivery copies directly through public platforms, we would like to investigate your case further and resolve this for you.

Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.

We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.