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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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Très bon service client. Glenn est à l'écoute du client.
Rapide, et sympathique.
Les vêtements sont bien, mais 2-3 pièces ne convenait pas à ma demande personnelle.
I just ordered a lots of clothes and pairs of crocs. But size was not fit anymore. But decided to email to patpat for size change or refund. They did everything very well.
Returning merchandise didn't like the quality or how it fit on me. The customer service was very helpful in returning the item.
My husband ordered me a dress for mothers day. After a month of still not getting my dress, they offered me a voucher to spend on the site. They did not refund the cost of the shipping that I originally paid for the dress and when you use the voucher it still only covers the cost of the items your buying so I have to still pay more shipping. I will not be buying anything else from this site.
I have ordered a few times and every time was positively impressed. Good prices for amazing quality.
The service is perfect and custom support was helpful and fast.
Many thanks to MARY
I ordered a jacket for my grandson and when it arrived, I discovered that the sizes run small. I contacted PatPat customer service about making an exchange and was able to quickly resolve the issue to the satisfaction of both parties. The courtesy and respect I was shown by the customer service team was world class. I would highly recommend PatPat to anyone who has young children.
Jasper from customer service was such a big help, I had a missing item on one of my orders and he was able to correct the issue, ordering is very easy and on rare occasions things happen. I'm very pleased with the customer service given by Patpat
Jonalyn was great! Very responsive and timely. Answered all of my questions and have clear instructions on how to proceed. Communication was easy and efficient!
To be honest I was a little scared buying from the website at first but after I ordered and received my first package I was extremely impressed by how good the Quality of the clothes was
BIG UP & RESPECT to KIM B, for helping me out. I'm loving all the clothes. Kim B, I place another order. Please don't take 3 months this time. A girl baby is on the way to being born on July 7th 2022.
Amazing clothing! I just love everything
Designs, all sizes for babies and kids, even adults.
My favorite section of the website is the mom&me. I have a child and I do love to where similar to her. I also love to buy cloth to all my nieces and nephews. For me, this is one of the best -not to say THE BEST - stores online ever
Die Bekleidung für Kinder ist sehr toll und qualitativ auch super. Ich hatte ein paar Stornierungen und hierbei war der Service sehr gut.
PatPat was recommended to me from a friend after I had my son and when I checked it out, I splurged on a number of matching outfits! I love this site for matching mother-son outfits. They have fun clothes for reasonable prices and the customer support is great too. I highly recommend them!
Super happy with the dresses I ordered for my daughter and I! They fit both of us perfectly!
I have purchased from PatPat twice now and both of the experiences were awesome! The customer service is impeccable, especially the employee Rose. She helped me with my return due to me ordering the wrong size.
I call the service costumer and mr. Romel solved my problems about the items which was not correct and not good for me
If you love family matching outfits then PatPat is the place for you! The prices are so affordable, so many great sales. The items quality is decent. The styles and patterns are great. I wish they had more family outfits for infant boys and more extensive sizing especially for postpartum. The customer service is exceptional! I had issues with a few of the sizes and they were so helpful. I emailed with a customer service representative named Heinz who was very accommodating. I have recommended PatPat to all of my friends and family (and strangers who complement out matching outfits).
The quality and price are great, really fashionable clothes for the little ones, and the service is outstanding! I bought a duplicate item by mistake, and they issued a voucher with no issues!
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laci,
We’re very sorry to hear about your experience and the disappointment you faced with your Mother’s Day order. We completely understand how frustrating it must have been to wait so long for your dress and then feel let down by the resolution provided.
Please accept our sincere apologies for the inconvenience with both the delayed delivery and the shipping cost issue. Since then, we’ve made several improvements to our logistics and policies to provide clearer, fairer solutions in situations like this.
Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.
We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.