ToysRusReviews 389

One guys named franklin and he help me so much with getting a gift for my friends birthday party so thanks Franklin

Ordered a birthday present at 10:32am. Paid for next day delivery as ordered before 6pm which is their cut off for next day delivery.
Paid by PayPal and it went through fine, but Toys R Us didn't collect from PayPal until 19.35hrs that evening. Result? Present due to arrive too late for the party.
Shop elsewhere, this is simply disgraceful.

I'm very unpleased with the ongoing back n forth run around with my parcel that was meant to have gotten to my address but never showed up I'm demanding a repayment and that's taking so long to comprehend and I'm very mad at all of this outcomes so so sad tbh it's unbelievable

Be careful when you buy anything from this store in Canada, and ask about the return policy…. I bought Lego in the morning and found the box broken in afternoon so I went back to Toys R us same store on the Decarie to return it at the same day… they refused to return it saying that in their policy they don't return Lego! I asked them where is this policy written, and of course it is not written anywhere…. I told them you should write this on a big sign near the Lego section… very bad store I don't know till when they will survive… always high prices, no price matching (this is what the staff told me) no return… they don't respect any of customers rights in Canada

My items still under warranty and till now they didn't do anything
Two months Till now, worst management and customer service

Great selection of toys for kids! Iiterally heaven for kids, and caters to almost everything a child could dream off - from barbie dolls to electric cars.

I bought a baby carrier then unfortunately it happened that I lost the resit. They told me to go print out bank statement to show that I bought it with them and I did exactly that, came back with the statement then now they had to go check all the transactions for that day I bought it likeeeeeee okay I was patient enough to wait, now they found the transaction and everything should be sorted right? Well they asked for my bank card so they could refund back in it suddenly they can't put the money back in my account for whatever reason which is known by them like I literally stood there for 3hrs just to get a refund? The manager even had bad attitude instead of being kind I mean I've been waiting all long as heavily pregnant as I am... The service I got was very bad. Work on improving your return policy as how you retrieve old transactions using bank statements cause I mean you can't demand the statement then next thing you can't work with it haiiii

I placed an order at the beginning of March through their ToysRUs branded site (identical to HW site except for colour/branding). It's now well past their 1-6 day delivery timeframe. They don't respond to any of my messages/emails/calls. They haven't so much as sent me a tracking number. Their most recent reviews on their site are from September 2019. Starting to think this is a scam. I spent $1.4k on Lego. How can I get a refund if the order never arrives? The worst service in the world. Chinese fake lego sellers have better service than this. Let that sink in.

They post sales on legos and other goods, stating its only valid for prices ending in a certain number. The price on the shelf is not the correct number so when you go and purchase these items thinking you are getting a sale it is incorrect as they have changed the price to end in. 97 and do not let you know that. Many people dont realize this and end up spending alot more then they intended too. This is just as bad as stealing. Shame on you toys r us. Its a no wonder why you had to shut down all American stores. Public be aware, do not support this, do not buy from them. Buy online and let them shut there doors. These crooks do not deserve our hard earned money. The director at the St. James store in Winnipeg said it was ok to write this review.