PayPalReviews 2,135

Paypal claims to prioritize securing transactions for their customers, yet my account was charged with four fraudulent transactions. While I was able to block three of them, the fourth one went through. When I filed a claim, Paypal stated that it was authorized. However, I have evidence that all four transactions were made on the same day, within minutes of each other, for the same amount but with different merchants. I am seeking clarification on how Paypal arrived at their conclusion and how they are fulfilling their commitment to secure transactions. Fulfilling their commitment to secure transactions..

I've had PayPal since 2017.! My account always gets locked. EVERY-TIME I USE IT.! If I get money sent to me, it's on hold. If i try to transfer money to my bank, it's another problem. I'm not able to. If I tried to add funds to my PayPal balance it's another problem. Every time I try to do anything, I have to call the customer service. The lady ask me why am I adding funds to my PayPal balance. Lmaoo that's it for me I have close this account. This is the worst company ever! They do what they want with your money God forbid you need the money asap. They have no care in the world. They take fees out. Literally do whatever they want. A very disrespectful company. I would give them negative stars if I could

I want to warn all potential sellers against using Paypal. I sold several items using the website - over 130EUR. Paypal, of course, charged a commission of over EUR 6 for this.
I sent the goods to the buyer by registered mail in two parcels.
After a few days, the buyer reported that he had not received the goods at his banking institution. Paypal blocked my payment.
Then on the dispute page, I entered the required tracking numbers. After a few days, Paypal wrote that the money had been returned to the buyer, and additionally charged me a chargeback commission of EUR 14, Paypal say that they will try to get the money back if possible, and it may take up to 75 days! At the moment I have neither goods nor money. Paypal charged a commission on the payment received and a chargeback fee.
PEOPLE, DO NOT USE PAYPAL. YOU WILL LOSE A LOT OF MONEY ON THIS.

First Time I open account with PayPal, my sister sent me money for helping my dad medical bill.
Only $1800 hundred's 'dollars, in icons show if transfer into my Bank, money come in minutes fee $25 and if transfer into my Bank from 1 day to 3 days is free no charge.
I wants to transfer money come to my Bank for 3 days with no charge, but the way they set up to truck people, I keep transfer but keeps rejecting say couldn't transfer at this time, I tries few time, then security lock it doesn't let me
So I have to called customer service 2 times, first spoke with a girl, after tried, she say she couldn't does it.
Tomorrow I call back, speak with a guy, he tries, little while, and say, system is lock, needs wait for 24 hours before login again.
I couldn't waited that long, after one day, I login, and it's let me login, then tries transfer money that icon say in minutes money will be in my Bank, this time it's let me and charge $25 dollars fee.
After transfer it say have to waits at least 24 hours, before money come in to my bank.
So all this are lie, to trick people, so they can make money, and creates more complicate.
I would try other websites transfer money, not use PayPal again.

Horrible. I purchased through PayPal. Seller supplied me with wrong item. I filed a claim with PayPal. PayPal told me to mail item back to seller which I did,…at my on expense. Now, I am out my money and product because PayPal sided with the seller.Do not trust PayPal. I'll use Google pay and Apple Pay for now on.

I just want to let whoever use PayPal just to inform you if you ever get scammed and you go through the process of reporting it just so you know they will deny you and not pay you back. Somebody scam me and I reported it and let them know and they denied my report and said they are not going to pay me back now I'm going to let the better business bureau no and file a claim on PayPal so I just want to let you guys know be careful with PayPal

I have had pay pal for approximately 8 years and twice have filed to dispute a. Harte where I wanted to return a item and company would not provide a return address even though they advertised a return policy. Pay pal was NO help at all in both matters, just a notice that they wouldn't help. No return address, no refund to account.NOTHING.Nada! I have decided to only use my Visa card from now on as they will settle disputes.

Absolutely HORRIBLE. As a company that has processed millions of dollars of transactions with them, you would think it would be possible to speak to someone on the phone (it is but they make you jump through hoops), and then when you do speak to someone they are ENTIRELY unhelpful. Frustration of the highest order and a complete lack of genuine willingness to assist. I can't log in for almost 4 weeks now and PayPay will not move a finger to help. They are scammers. A real shame you can't give 0/5 stars!

Do not bother using PayPal. They will not protect you when it comes to receiving an incorrect item and gas light you into saying the incorrect item I received is not a big deal.

I opened a dispute case and they rejected it a few hours later with no detailed explanation. I asked them to reopen it and then they rejected it again with no explanation.

PayPal will not protect you. You are better off using a credit card for protection. They are scammers.

This is not a forum if you are going to have more activity than 2,500 a month, If you are a busy business don't use them, customer service representatives are the worse I had 1 hang up on me and he was a supervisor, don't use them at all you will be mad have my money on hold fior 120 days and I provided all the Info they need it including my bussiness license.and was told it was not enough and payment receipt from …

F PAYPAL! AFTER ALL THESE YEARS I TRIED TO GIVE THEM ANOTHER CHANCE! EVERY F******* DEPOSIT DOES NOT NEED TO BE F****** REVIEWED! MY LAST $40 FOR GROCERIES AND THEY'RE TELLING ME THAT IT COULD BE PENDING FOR UP TO 72 HOURS! I HATE I EVER EVEN STARTED BACK USING THEM! NEVER AGAIN IN LIFE WILL I EVER!

I have had a PayPal account since 2004 when I started buying on eBay. So I figured when I had a package missing and obviously not delivered to my home, I figured "I paid with PayPal, I'm good." BOY WAS I WRONG. Twenty years and I've not had any claims, and the one I file is automatically denied in under 6 minutes after the seller provided tracking number. Try to fight it - but they will only accept an official response from UPS on official UPS letterhead stating that they did not deliver the package to my home and it's now missing. I will attach all of my proof here that they completely disregarded in lieu of their very specific request of UPS statements on UPS letterhead. I also found that UPS will not allow me to file a claim, and after PayPal decided in the seller's favor - the seller is no longer communicating with me. So I got left out in the cold after 20 years, because they want me to jump through a bunch of specific hoops to get my money back. I'd sooner leave my experience on the internet (the internet is forever) and never do business with them again.

I send $30 for a dog shelter The money was for my friend who owns a dog shelter.The money are blocked she can't take them out It's not the 1st time.Spoke again today with Raymond customer service,he said he wasn't going to help me laughfing.Ask for supervision.SHean supervisor come on the line id nr *******,refuse to reimburse my own $$$.So THEY STOLE MY MONEY.WHY.!IM GOING TO REPORT THEM TO BETTER BEROU! PAYPAL IS A FRAUD...BY LAW PAYPAL,NEED TO REIMBURSE MY $.WHY MY MONEY ARE BLOCKED.?.NO REASON!. CUSTOMER SERVICE IS A FRAUD!

PayPal is horrible. Don't use them. They will randomly decide to block your account and hold your funds and not tell you why.

It only took a day to receive my payout. Very quick and easy to redeem. I love inbox dollars and recommend

Avoid like the plaque. Holds payments arbitrarily, no matter how many times you contact them and provide all the documents and proof they ask for, they won't release the money. No explanation given. If they are refusing to give you your money, I strongly recommend contacting CSSF, if you are in Europe. Emptying your balance randomly to ZERO and taking all your money is illegal under the laws of all EU countries. The best thing you can do is to stay away and stick to actual banks that are actually reliable and provide customer service.

I will reduce my use of Paypal. I was in love with the process of using it as a debit card for my buisness. Automaticly pulling money from my bank account for each transaction. Now with them requiring the money to be in their Paypal account has really disrupted my business purchasing. Money transfers take close to 5 days, if they happen at all. I also do not trust having a large amount of money in a digital bank somewhere.
I have the same feeling about Quickbooks online which uses Green Dot.

I placed an order for an item and felt I was safe as I was able to pay with PayPal, turns out I was wrong. The item was not as described and I requested a refund. I provided the following information; a copy of the receipt, a picture of the item in comparison to another item to show it was not as described, and the information for the real item that the seller copied/imitated. This was not good enough and PayPal denied my request for a refund three times because they could not find the original listing for the item as the seller pulled it down when I filed the dispute. On top of this, the last person I spoke with from PayPal customer support was extremely rude and unhelpful. Apparently on top of the information I already provided I needed the listing of the item too. This is a MASSIVE flaw in Paypal's system that this seller was aware of and took advantage of. Until PayPal fixes this I highly recommend using a different payment company.

PayPal is very convenient & they have helped me to get a credit from several merchants. Just this week, Gopro had charged me $49.99 for something and Gopro has no customer service. I finally got a credit because of Paypal. I'll keep using PayPal but not any further Gopro stuff.