PDFSimpliReviews 2,043

Hola,

Muchas gracias por compartir su reseña de 5 estrellas y por tomarse el tiempo de comentar su experiencia. Nos alegra saber que recibió muy buena atención por parte de Jairo y que pudo ayudarle con su solicitud. Entendemos lo importante que es que los reembolsos se procesen correctamente, y puede tener la tranquilidad de que nuestro equipo hace todo lo posible para cumplir con lo acordado y dar seguimiento hasta que el proceso se complete.

Agradecemos sinceramente sus comentarios, ya que nos ayudan a seguir mejorando nuestro servicio y la atención que brindamos a cada usuario. Si necesita cualquier actualización adicional, tiene alguna duda o requiere más ayuda, no dude en contactarnos en support@worksimpli.com
o llamarnos al 1-844-898-1076. Estaremos encantados de asistirle.

Saludos cordiales,
PDFSimpli

Hello,

Thank you for your wonderful review! We are very pleased to hear that our customer service team was able to resolve your billing issue quickly and efficiently. Providing fast, clear, and supportive assistance is a top priority for us, and it is great to know that your experience reflected that.

If you ever need help again or have any questions in the future, please feel free to reach out to us at support@worksimpli.com
or 1-844-898-1076. We’re always here to support you.

Best regards,
PDFSimpli

Hi there,

Thank you for sharing your feedback. We’re glad to hear our support team was able to assist you promptly and that you found the chat experience helpful.

To clarify, the charge occurred because the subscription was still active at the time of renewal. Our system only renews when a trial hasn’t been canceled beforehand, and all pricing and renewal details are shown clearly during sign-up. That said, we understand how easy it is to overlook a renewal date, and we’re happy our team was able to provide a refund to resolve the situation for you.

If you ever need help in the future or have any additional questions about your account, please feel free to contact us at support@pdfsimpli.com. We're always here to help.

Thank you again for your feedback.

Hi,

We’re sorry to hear about your experience and appreciate the opportunity to clarify.

PDFSimpli offers a trial period, during which the subscription terms — including the automatic renewal and pricing — are clearly disclosed in the Terms & Conditions and in the confirmation email sent at sign-up. If the trial isn’t canceled before it ends, the account automatically transitions into a paid subscription.

We understand that subscription models can be confusing, and we always encourage customers to review the terms carefully and verify their emails. If you ever have questions about billing or want to explore other plans, our team is happy to assist — please contact us at support@pdfsimpli.com.

PDFSimpli

Hello,

We’d like to clarify how our billing process works. When you signed up, you began a 14-day trial that automatically converts into the standard $49.95 monthly subscription unless canceled within that trial period. Since no cancellation was made during those 14 days, the subscription remained active and charges occurred as outlined in the terms presented at sign-up. We also sent a payment receipt to your email on the day you signed up, which included the agreed terms, in case you did not review them during sign-up.

It’s important to note that no charges are ever made “unknowingly.” Payment details must be entered and confirmed by the user before activating the trial, and the terms—including the monthly fee—are clearly disclosed. In addition, we also offer a free option where documents can be received after 24 hours free of charge.

Finally, there is never any need to cancel or replace your card. Subscriptions can be managed and canceled directly through your account settings at any time, or with assistance from our support team, who are always available to help ensure your request is processed quickly and smoothly.

Support's Email: support@pdfsimpli.com

Sincerely,

PDF Simpli

Hi,

Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent provided.

Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.

We value your feedback and are always looking for ways to enhance our products and services.

Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.

Best Regards,

PDF Simpli

Hi,

Thank you so much for sharing your experience with us! We’re glad to hear that Alexander was able to assist you quickly and provide a plan that better fits your needs. We’ll be sure to pass along your kind words to him.

We hope you enjoy trying out the e-sign feature this month, and we’re always here if you have any questions or need support along the way.

Thanks again for choosing PDFSimpli!

Best regards,

The PDFSimpli Team

Hi,

Thank you for sharing your experience with us, and we truly understand how frustrating this situation must have felt. We’d like to clarify a few points to help resolve this matter.

When you signed up, an email confirmation was automatically sent to the address provided at checkout, clearly outlining the subscription details, including the auto-renewal terms. For your convenience, we’ve taken the liberty of forwarding a copy of that confirmation to you so you can review it.

Our service is subscription-based, and charges are not determined by usage. Customers are required to cancel their subscription before the renewal date to avoid additional charges. Refunds are not withheld because of lack of usage — they need to be explicitly requested.

In your case, since the cancellation was done directly through PayPal, that action blocked our access to your account, which prevents us from processing any refund directly. If you would like to move forward with a refund, the next step is to contact PayPal to drop the dispute and reinstate communication between your PayPal account and our billing system. Once that is done, please email us at support@pdfsimpli.com letting us know the account has been restored, and our support team will gladly assist with processing a refund.

If you had already submitted a refund request to us directly, our team would have attempted to process it and informed you whether it was successful or if additional steps with PayPal were required.

We hope this clarifies the process, and we’re here to help ensure this gets resolved as smoothly as possible.

Best regards,

The PDFSimpli Team

Hi,

Thank you for reaching out, and we apologize for any frustration this situation has caused. We aim to make our services as transparent and straightforward as possible.

When signing up on our website, customers are prompted to review and accept our terms and conditions, which explain the renewal, our 30-day refund policy and the nature of our subscription model. Our sign-up process requires confirmation to ensure clarity, and we send a follow-up email that outlines all these details, including instructions for managing the subscription.

Please understand that while subscriptions renew automatically, they can be canceled at any time through the account portal or by contacting our support team. If you need help, email support@pdfsimpli.com or call us at 1-844-898-1076. We would be happy to assist you and clarify any concerns you may have and a refund if applicable. Take in consideration our support team over email might take 24-48 hours to respond so please wait the allotted time.

Regards,

PDFSimpli

Hello,

We appreciate the opportunity to clarify this situation. When you signed up, you selected our $1.95 trial plan, which was clearly presented on the checkout page as a 14-day trial that automatically renews into a subscription if not canceled before the trial period ends. This information is displayed prior to payment, in the terms and conditions agreed to at checkout, and also in the payment receipt emailed to you immediately after purchase.

It is important to note that our service is not advertised as “free” for instant downloads — the free option is available under the *delayed download* plan, which delivers the converted file after 24 hours at no cost. The $1.95 payment you chose was not for a one-time conversion, but rather the trial to our subscription service.

We understand it can be frustrating to realize a subscription was active for an extended period, but as with any recurring plan, it is the customer’s responsibility to manage or cancel it in a timely manner. Our customer support team is always available to assist, and we encourage users to contact us if there is any confusion.

As for refunds, we have already extended goodwill beyond the standard policy. While we regret that you did not reach out earlier, we cannot reasonably refund charges for over a year of an active subscription that was neither canceled nor disputed at the time.

We are a legitimate business, not “immune” to lawsuits, and we operate under the same consumer protection standards as any other subscription service. Unfair characterizations of our company do not reflect the reality of the services provided or the transparency of our sign-up process.

Thank you,

Work Simpli

Hi,

We’re very sorry to hear how you feel about your experience. We want to clarify that our service is subscription-based, and this is outlined in our Terms and Conditions during sign-up, as well as in the confirmation email sent after payment, which explains the auto-renewal.

We would never charge without consent — all charges are tied to an active subscription. We understand it can be frustrating if the renewal wasn’t expected, which is why our support team is always available to review charges, assist with cancellations, and process refunds when applicable.

Please reach out to us at support@pdfsimpli.com or call 1-844-898-1076, and we’ll be glad to look into your account and resolve this for you.

Regards,

PDFsimpli

Hello,

We’re truly sorry to hear about your experience. Please know that we would never dismiss a customer’s concern with a “too bad” response — that does not reflect the way we treat our users.

To clarify, our service works on a subscription basis, which is clearly outlined in our Terms and Conditions and confirmed via email after sign-up, including details about the auto-renewal. We understand this can sometimes be missed, which is why we encourage customers to reach out to our support team with any billing questions so we can resolve them quickly.

Regarding your document, translation results can vary depending on formatting (especially with scanned or image-based files), and we’re always happy to assist by troubleshooting or providing guidance to make sure you get the best possible outcome.

If you’re still experiencing issues, please reach out to us directly at support@pdfsimpli.com or call 1-844-898-1076 so we can review your case and work on a fair resolution together.

Best regards,

PDFSimpli

Hello,

Thank you for sharing your concerns. We want to clarify that PDFSimpli operates with a subscription-based service, which requires user authorization and agreement to our terms of service during account creation. All successful payments are confirmed via a payment receipt email. If you believe there has been an error, we encourage you to contact us immediately so we can review your account and assist with any discrepancies.

Please reach out to us at support@worksimpli.com or call 1-844-898-1076. Our team is ready to help resolve any issues and ensure your experience is handled properly.

Best regards,
PDFSimpli

Hello,

We’re sorry to hear you feel this way. Our subscription process is transparent, and users actively sign up for the trial themselves. We do not “wait” to charge anyone—billing occurs automatically at the end of the 14-day trial if the subscription is not cancelled beforehand, as stated during sign-up and in our terms. If you need help reviewing your account or future billing, please contact us at support@pdfsimpli.com so we can assist you directly.

Best regards,
The PDFSimpli Team

Hello,

Thanks so much for sharing your experience with us. We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please contact our Support Team via email at support@worksimpli.io. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service and speak to another representative at 1-844-898-1076 anytime.

Best regards,

PDF Simpli

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

Contact us via email at support@worksimpli.com.

Sincerely,

PDFSimpli