PDFSimpliReviews 2,048

Hello,

We take claims like this very seriously and want to clarify how our system works.

All users have full control over their subscriptions and can cancel at any time directly from their account settings. If you experienced difficulties, our support team is always available to assist with cancellation or billing concerns. We found no record of communication from you prior to your card being blocked, and no indication of any system errors on our end. Subscriptions only renew when not canceled during the initial 14-day period, and confirmation emails with all terms are sent on the day of sign-up.

If you still require assistance, please reach out to us at support@worksimpli.io, and we’ll be glad to look into this further.

Best Regards,

Pdf Simpli Support Team

Hello,

Thank you so much for your kind words! We're thrilled to hear that you found our service easy to use and easy to cancel. And we absolutely agree—Frank is a gem! We'll be sure to pass your praise along to him. It's feedback like this that keeps us motivated to deliver the best service possible.

If there's ever anything else we can assist you with, don't hesitate to reach out.

Regards,

PDFSimpli

Hi,

We are sorry for the inconvenience. PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created with plenty of options on how to cancel. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

Thank you for leaving us a review. We can certainly look into this. Please contact us at support@pdfsimpli.com or contact us by phone at 1-844-898-1076. We will be happy to assist you with this matter.

Sincerely,

PDF Simpli

Hello,

Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.

We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.com if interested in keeping the service at a lower price.

Regards,

PDFSimpli

Hello,

Thank you for sharing your feedback with us. I’m truly sorry to hear about the trouble you’ve had. It sounds frustrating, especially after dealing with a broken computer. I recommend contacting our support team directly to explain your situation—they may be able to review the charges and offer a refund. We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. There is plenty of options to cancel when is most convenient for you. Contact us for more support!

Email: support@worksimpli.io

Best regards,

Work Simpli

Hi,

Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

Cancellations processed through PayPal prevent us from reimbursing you directly, as they disrupt our communication with the platform. We kindly request that next you contact us directly (the merchant) for assistance before initiating a PayPal dispute.

You mentioned that you canceled the auto-renewal option, which also cancels the subscription and triggers a confirmation email to verify the successful cancellation. If you did not receive or cannot locate this email, it indicates the account was not canceled during the trial period. In the future, we recommend ensuring that you receive and retain the confirmation email, as it serves as an important record of the cancellation.

Sincerely,

PDFSimpli

Hi there,

Thank you for your feedback. We want to clarify that PDFSimpli does not offer a free trial. Instead, we provide a one-time delayed download option, which allows users to access their file after 24 hours at no cost. If a subscription is selected at checkout, we clearly outline the terms, including the billing amount and renewal schedule, both on the payment page and in a confirmation email sent at sign-up.

We’re sorry to hear there was any confusion, and we encourage you to reach out to our team at support@pdfsimpli. Com or by phone at 1-844-898-1076 so we can ensure your account is properly canceled and assist with any further questions.

Best regards,
PDFSimpli Support

Hola,

Muchas gracias por compartir su experiencia con nosotros. Disculpen las molestias. Nos hemos esforzado mucho para ofrecer más funcionalidades a nuestro producto. Por favor, contacte con nuestro Equipo de Soporte por correo electrónico a support@worksimpli. Io. Pueden ayudarle con cualquier consulta que tenga sobre nuestro sitio web o cualquier problema en general, o puede llamar a atención al cliente al 1-844-898-1076 de lunes a viernes de 9:30 a.m. a 6:30 p.m. AST.

Atentamente,

PDF Simpli

Hallo,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrem Erlebnis unzufrieden waren. Bitte beachten Sie, dass unser System die vollständigen Abo-Details transparent darstellt: Vor dem Hinzufügen der Zahlungsdaten müssen Nutzer aktiv ein Kontrollkästchen markieren, um den Allgemeinen Geschäftsbedingungen zuzustimmen. Zusätzlich erhalten Sie nach der Zahlung eine E-Mail mit dem Betreff „Thank you for purchasing a Subscription to PDFSimpli“, in der alle Informationen zur Abrechnung und Kündigung deutlich angegeben sind.

Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns unter support@worksimpli. Io zu kontaktieren.

Mit freundlichen Grüßen,
PDFSimpli

Hola,

Esperamos que estés bien. Registrarse en nuestro sitio web es completamente gratuito, al igual que editar y convertir. Si deseas descargar o imprimir el documento convertido, necesitas una suscripción activa. Puedes usar nuestra prueba de 14 días por $1.95 o $1.45 para descargar el documento. Si no estás satisfecho, puedes cancelarla en cualquier momento antes de los 14 días y solo pagarás una vez.

Ofrecemos un período de prueba sin riesgos durante el cual se reembolsarán todos los cargos dentro de los 30 días posteriores a la fecha de la transacción inicial si se pasa por alto la cancelación. Si no se inicia la cancelación, la facturación continuará según los términos acordados, que deben aceptarse antes de comenzar la prueba. La participación en la prueba es voluntaria y los cargos no se imponen arbitrariamente.

PDF Simpli funciona con un sistema basado en el usuario, en el que cada usuario debe elegir el plan de prueba. Se explica que la cuenta tiene una duración de 14 días y se renovará automáticamente si no se cancela dentro del período de prueba. Además, cada cliente recibe esta información por correo electrónico una vez creada la cuenta. Para activar su cuenta, debe aceptar los términos y condiciones, donde se proporciona nuevamente la información de renovación automática. Esperamos que esto le sea útil.

Atentamente,

PDFSimpli

Hallo,

Wir hoffen, es geht Ihnen gut. Die Registrierung auf unserer Website sowie das Bearbeiten und Konvertieren sind völlig kostenlos. Zum Herunterladen oder Drucken des konvertierten Dokuments benötigen Sie ein aktives Abonnement. Sie können das Dokument 14 Tage lang für 1,95 $ oder 1,45 $ kostenlos testen. Sollten Sie nicht zufrieden sein, können Sie jederzeit innerhalb von 14 Tagen kündigen. Sie zahlen nur einmal.

Wir bieten eine risikofreie Testphase an. Bei versäumter Kündigung erhalten Sie innerhalb von 30 Tagen nach dem ursprünglichen Kaufdatum eine vollständige Rückerstattung aller Gebühren. Wird die Kündigung nicht eingeleitet, läuft die Abrechnung gemäß den vereinbarten Bedingungen weiter, die vor Beginn der Testphase akzeptiert werden müssen. Die Teilnahme an der Testphase ist freiwillig, und Gebühren werden nicht willkürlich erhoben.

PDF Simpli arbeitet mit einem benutzerbasierten System. Jeder Benutzer muss den Testplan wählen. Es wird darauf hingewiesen, dass das Konto 14 Tage gültig ist und sich automatisch verlängert, wenn es nicht innerhalb der Testphase kündigt. Jeder Kunde erhält diese Informationen per E-Mail, sobald sein Konto erstellt wurde. Um Ihr Konto zu aktivieren, müssen Sie den Allgemeinen Geschäftsbedingungen zustimmen, in denen die Details zur automatischen Verlängerung erneut aufgeführt sind. Wir hoffen, Ihnen damit weiterhelfen zu können.

Mit freundlichen Grüßen

PDFSimpli

Hi,

Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

Sincerely,

PDFSimpli

Hi,

Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

For support call 1 (844) 898-1076 or email support@worksimpli. Io.

Sincerely,

PDF Simpli

Dear Carissa,

We take all customer feedback seriously, but we must clarify that your review contains multiple false and misleading claims about your experience with PDFSimpli and our support team.

First, your account was billed $49.95 every 4 weeks, not $100 at once. As explained during your call, these charges were made in accordance with the subscription terms you agreed to on February 14th, 2025, which were sent to you by email the day you signed up. You were charged appropriately after not canceling the trial.

Our agents tried their best to assist you and even issued a partial refund of $45.66 as a courtesy. Despite their efforts to help, you and your father chose to be aggressive, disrespectful, and insulting towards our staff. After reviewing the call recordings, it is clear that our agents tried to remain calm and assist you further, while it was you and your father who escalated the situation. Our agents did not yell at him at any point; it was Carissa’s father who began raising his voice and belittling our staff throughout the call.

Additionally, the claim that the account was created by a "12-year-old" is untrue. The account was registered by you and used for college coursework. Our agents also offered to escalate the issue and provided you with the appropriate support email (support@pdfsimpli. Com) so that a different department could review your case further — you refused to engage respectfully and instead chose to mock our staff.

We must emphasize that our agents are people too and deserve to be treated with respect. Being a "customer" does not give anyone the right to be verbally abusive or nasty toward them. Harassment of our employees is something we take very seriously and will not tolerate.

We stand firmly behind how our team handled your case. Should you wish to continue communication respectfully, you are welcome to contact us at support@pdfsimpli. Com where another department can review if any additional resolution is possible. Continued harassment, however, will not be entertained.

Sincerely,

PDF Simpli

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. While we do offer limited free features, full access to editing and downloading documents requires a subscription, which is clearly detailed during the plan selection and payment process. We also provide this information in our Terms & Conditions and payment confirmation email.

We understand that ease of use and features are important, and we truly value your input as we continue to improve our platform. If there’s anything specific we can do to assist you or address any remaining concerns, please don’t hesitate to reach out to us.

You can contact us at support@worksimpli. Io or call us at 1-844-898-1076. We’re here to help.

Best regards,
PDFSimpli

Hola,

Esperamos que estés bien. Nuestro sitio web es un servicio de suscripción. Si deseas descargar o imprimir un documento convertido, necesitas una suscripción activa. Puedes usar nuestra prueba de acceso de 14 días por $1.95 o $1.45 para descargar el documento. Si no estás satisfecho, puedes cancelarla en cualquier momento antes de los 14 días y solo pagarás una vez.

Ofrecemos un período de prueba sin riesgos durante el cual se reembolsarán todos los cargos dentro de los 30 días posteriores a la fecha de la transacción inicial si se pasa por alto la cancelación. Si no se realiza la cancelación, la facturación continuará según los términos acordados, que deben aceptarse antes de comenzar la prueba. La participación en la prueba es voluntaria y los cargos no se imponen arbitrariamente. Para obtener un reembolso, puedes llamarnos, enviarnos un correo electrónico o chatear con nosotros.

PDF Simpli funciona con un sistema basado en el usuario, en el que cada usuario debe elegir el plan de prueba. Se explica que la cuenta tiene una duración de 14 días y se renovará automáticamente si no se cancela dentro del período de prueba. Además, cada cliente recibe estos datos por correo electrónico una vez creada la cuenta. Para activar su cuenta, debe aceptar los términos y condiciones, donde se proporcionan nuevamente los detalles de la renovación automática.

Atentamente,

PDF Simpli

Hi,

Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.

Cancellations processed through PayPal prevent us from reimbursing you directly, as they disrupt our communication with the platform. We kindly request that next time you contact us directly (the merchant) for assistance before initiating a PayPal dispute.

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.

Sincerely,

PDFSimpli

Hola,

Lamentamos cualquier inconveniente que hayas experimentado. Queremos aclarar que la información sobre la suscripción y los cargos recurrentes se detalla en varios puntos antes de que se procese el pago. Esto incluye la sección de detalles del plan al seleccionar la opción de prueba, los Términos y Condiciones que deben aceptarse antes de ingresar los datos de pago, y finalmente, en el correo electrónico de confirmación con el Recibo de Pago.

Si ya solicitaste la cancelación y tienes dudas sobre los cargos, por favor, comunícate con nuestro equipo de soporte a través de support@worksimpli. Io o llamando al 1-844-898-1076. Con gusto revisaremos tu caso y te ayudaremos a resolver cualquier inquietud.

Atentamente,
PDFSimpli

Hello,

We’re sorry to hear about your experience. We want to clarify that the subscription details, including the monthly charge, are clearly outlined in multiple places before any payment is processed. This information is provided on the plan details when selecting the trial option, in the Terms & Conditions that must be agreed to before entering payment details, and again in the email confirmation sent with the Payment Receipt.

If you have any concerns or would like assistance with your subscription, please don’t hesitate to contact our support team at support@worksimpli. Io or call us at 1-844-898-1076. We’re happy to help clarify any questions.

Best regards,
PDFSimpli