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Pepperstone has a rating of 2.7 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Pepperstone ranks 216th among Stock Trading sites.
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My experience with Pepperstone took a frustrating turn when I tried to withdraw about $74,000 (seventy-four thousand dollars) from my account. What should have been a routine process turned into days of delays with no clear explanation. Each time I contacted support, I received the same generic responses that didn't address the real issue or offer any proper timeline. It felt like I was stuck in a loop, unable to access my own funds and unsure what more I was expected to do.
After getting nowhere with Pepperstone's support, I eventually contacted ALLP.UK, and that's when things finally started moving. They reviewed my case carefully, handled communication professionally, and guided me through the steps needed for the withdrawal to be released. Without ALLP.UK, I doubt the issue would have been resolved as quickly as it was. While I'm grateful it's over, Pepperstone really needs to improve communication and transparency around withdrawal delays.
I was skeptical at first, but Digital Cyber Forensics helped me recover a significant amount of money I lost to a scam. Their team was professional and kept me updated throughout the process. Highly recommend!"
Stay away from this company if you are looking to invest. My colleague lost almost 200k CAD to this crooks and she was devastated for months. She could not withdraw her capital not to mention the profits that was shown on her portfolio. However, it was lucky that she met a company online who took it upon themselves to recover the stolen funds. To all potential investors, it is better not to invest than to go through the stress sammy went through to get her hard earned money back. Incase you have already invested, feel free to reach out to me14solutions
Marvellous:
My experience with Pepperstone support desk has been great. They give easy and direct instructions on a problem and with no time it is solved.
Constantina helped me a lot with the withdraw errors I was having.
Really appreciate the help
I contacted online service. And the agent, Constantina, offered wonderful, patience service that efficiently solved my problems. Highly recommended!
I had an account i opened years ago and i wanted to use it again for trading, Demetris helped me to get started afresh.
Thanks so much for the quick and effective solution to my problem
Agradable y rápida, mi problema se soluciono satisfactoriamente
The agent was really really helpful anything I asked was perfectly replied.
Great work!
Great Customer support. Everytime I needed some further assistance I had an answer in a timely manner.
Sempre que precisei de um suporte, fui atendido rapidamente.
I have been helped effectively. My case was reviewed and I have been given a well explained feedback. In my understanding I was not even supposed to be given back the money I lost but I have been considered for a goodwill. This is so encouraging.
The agent helping me was very patient and it was a pleasant experience. This gives me the confidence to trade on their broker platform
They closed my account suddenly, and stole my BTC. Don't trust the fake reviews here. They are just scammers who will let you deposit for a while then take over all of your money when you least expect it, then begin asking for more as withdrawal fee and so on
Pepperstone is scammers
Be warned,they take your money and when it come to pay out then you have to pay thousands more and they don't pay out…
Don't trust them at all
Hi Buks. Unfortunately, we were not able to locate your account based on your Sitejabber username. Could you please contact us at support@pepperstone.com so that we can look further into this for you? Thank you
They contacted me I don't know how and sent me a motivating messages, I responded, we continued chatting on created a group encouraging us to buy and sell ustd just like a mini training, then after a while I invested 300$ they took it all and said if I want to take back my investment plus my profit, I had to do further investment of 1200$ before I can gain back everything, I asked them to give me back only the amount I invested, they kept everything, any time I try to withdraw my money it keep up failing, I lose everything with personne, they are so wicked
Hi Yvan. Based on the screenshots you have provided in this review, this is not someone associated with Pepperstone in any way. Please note that Pepperstone will never ask you to purchase any courses or assist you in depositing funds outside your Secure Client Area. If you have an account with Pepperstone and would like us to investigate this further for you, kindly contact us at support@pepperstone.com.
I withdrew from my account and it indicated the transaction was successful. However, on the history, it says that "The withdrawal failed they're having a difficulty with sending the payment and I should contact their support team." I've done so none has responded
My trading account reads zero, and I haven't received any money on my PayPal account. RUN from these thieves! I wish I read these reviews earlier, too.
TOTAL SCAM BUCKETSHOP - For ten weeks trading with them and executing over 1000 trades I'd compare pepperstone's own live account with a demo account of theirs as well as other forex prices, I was getting different prices on live account. Stop hunting the norm, changing trades 'willy nilly', the live feed on my screen would change to total different prices and history in a flash, total different to their demo account and other forex brokers. 800 pips different on my feed from pepperstone from every other broker. My screen would not convert back to real forex prices. I had many winning trades that would not take profit when price reached. Is all I could do was close all my positions at once and take a 50 percent loss, for pepperstone would not let me trade real forex. Lost over two thousand dollars. To cap it all off, they will not give me all my money back which is in their account... Some people say, "go see ASIC", well ASIC is a facade for industry rule.
Trade Forex with Australia's Fastest Growing Forex Broker, Pepperstone. Trade with Metatrader 4, fast trade matching, raw spreads, and high leverage and liquidity.
We are very glad to hear that you are happy with us. Thank you for taking the time to rate us. Team Pepperstone!