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PetallushReviews 417

petallush.com
casual, lounge, swimwear womenAge 26-45
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From the business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: service@petallush.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
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Petallush Reviews Summary

Petallush has garnered mixed feedback from customers, highlighting both commendable aspects and significant concerns. Many reviewers appreciate the detailed sizing information and the aesthetic quality of the garments, noting their attractiveness and affordability. However, a recurring theme is dissatisfaction with customer service, particularly regarding shipping delays, issues with product quality, and a challenging returns process. Some customers reported receiving incorrect items or experiencing difficulties in obtaining refunds. Overall, while the brand shows potential in design and affordability, substantial improvements in customer service and product consistency are necessary to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
184
value
68
shipping
70
returns
73
quality
368
This company does not typically respond to reviews

Instant Feedback

6,402 reviews

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Utah
1 review
0 helpful votes
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Could be better
May 19, 2024
Updated review

I felt some frustration because I didn't know where this company was shipping from and got a call from my bank thinking it was fraud. I've had bad experiences shopping from sites posted on Facebook in the past... and we had issues getting it shipped and delivered. I had to pay some extra postage, sign something online, in person, blah blah blah. It was quite a hassle. And now one of the dressed doesn't fit. Not sure yet how to do that.

Date of experience: May 9, 2024
PetalLush S. Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.

For questions about your order and purchase, please contact: service@petallush.com We will usually get back to you within 24 hours.

Have a nice day!


Frustrated
May 11, 2024
Previous review

Frustrated

Date of experience: May 1, 2024
Australia
1 review
0 helpful votes
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Excellent
May 19, 2024

A great website to use and great choice of products,reasonably priced.

Date of experience: May 9, 2024
PetalLush S. Petallush Rep
over a year old

Thank you for your positive review. Your encouraging feedback strengthens our commitment to delivering first-class products and services. We look forward to your continued support. Have a wonderful day!

Minnesota
1 review
0 helpful votes
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Return issues
May 16, 2024

I had notified as soon as I received items…too small. I had asked 2-3 times where to send back to. No response, so I sent it to return address on package…then heard back that I should not have sent there! They would not be responsible for a refund. Not acceptable. I will not purchase or refer anyone to them.

Date of experience: May 6, 2024
PetalLush S. Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.

Our return policy clearly states that please do not send returns to the sender address on the package. This is not a return address and will affect the processing of your return. We do not accept items returned without prior notification.

In order to give you a better shopping experience, we will be happy to confirm more details about your return request and communicate with you. Please contact us via email at service@petallush.com and we will usually get back to you within 24 hours. Once you confirm with our customer service team, they will provide you with a return address and instructions.

Georgia
1 review
0 helpful votes
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Permanent wrinkles
May 16, 2024
Updated review

It is easy to view the dresses. Checkout was easy
My dress came today. It is cute but there are permanent wrinkles from how it was packed to ship. I washed and dried it on delicate to see if the wrinkles would come out. They don't. I am very disappointed and will not shop there again.

Date of experience: May 6, 2024
PetalLush S. Petallush Rep
over a year old

Thank you for your feedback. We sincerely apologize for any inconvenience caused by this issue.

Unfortunately, we cannot avoid problems that arise during shipping. You may try ironing the item before wearing it. If the issue persists, please organize your concerns and email us at service@petallush.com. Our customer service team will respond within 24 hours.

We value your business and assure you that we will do our utmost to resolve this issue. Thank you for your understanding.


It is easy to view the dresses
May 1, 2024
Previous review

It is easy to view the dresses. Checkout was easy

Date of experience: April 21, 2024
New York
1 review
0 helpful votes
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Ordering was difficult. I need to return the items.

Date of experience: May 5, 2024
PetalLush S. Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.

If you have any questions about your order, please contact us via email at service@petallush.com.

Have a great day!

Canada
1 review
0 helpful votes
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Good products
May 15, 2024
Updated review

Prompt delivery! Product was as advertised. Pleased with quality of product.

Date of experience: May 5, 2024
PetalLush S. Petallush Rep
over a year old

Thank you for your positive feedback! We are delighted to hear that you had an enjoyable shopping experience with us. Providing reasonable prices, excellent quality, and fashionable products is our goal. We appreciate your support and trust.

Thank you for choosing Petallush - we are pleased to have you as a valued customer!


Confusing
May 7, 2024
Previous review

Confusing. I didn't realize I had an account so couldn't figure out how to get back to redo my passworld

Date of experience: April 22, 2024
Arizona
1 review
0 helpful votes
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Still waiting for product..
May 14, 2024

I've emailed to see why I haven't received my order.never heard back

Date of experience: May 4, 2024
PetalLush S. Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.

For questions about ordering and purchasing, please contact: service@petallush.com We usually respond to you within 24 hours.

Thank you for your understanding.

Texas
1 review
0 helpful votes
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Nice dresses
May 10, 2024

I enjoy the modest options and affordability. Quality could be a little better.

Date of experience: April 30, 2024
Utah
1 review
0 helpful votes
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Not yet received
May 10, 2024

Your site reached out and said to get in contact with peda
Ptellush if we had not received it within 48 hours when I finally did. We got tracking information that worked prior to that tracking didn't work. And my items are still days away. Shipping services very poor on top of that. You pay for shipping.

Date of experience: April 30, 2024
Ohio
1 review
2 helpful votes
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Typically, I do not write negative reviews, but I only received half of my shipment and have been waiting a week for a response after filling out a "Contact Us" message on the website. One of the dresses I received was exactly what I wanted, but the other was the same size, (a small); and my husband was laughing because it was so huge, it looked like I was wearing an oversized bed sheet in it. I would rate the remaining two dresses, (and they look promisingly cute); but I can't because I haven't seen them. I hope other people have better experiences because these dresses DO look genuinely adorable online.

Date of experience: April 29, 2024
Ohio
1 review
0 helpful votes
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Will not purchase again
May 7, 2024
Updated review

Dress was at least two sizes too large and looks cheaply much made.

Date of experience: April 26, 2024

Love the selection and prices
April 22, 2024
Previous review

Love the selection and prices

Date of experience: April 12, 2024
Georgia
1 review
0 helpful votes
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Don't Believe their Return Policy
May 8, 2024

Be careful purchasing from Petallush. They state items can be returned within 30 days; however, this is not true. They do not want their merchandise back and tell you to keep it. That would be ok if they refunded what you paid, but they don't. After multiple emails, they only refunded $21. The dress cost $49. I won't purchase from them again.

Date of experience: April 25, 2024
Canada
2 reviews
1 helpful vote
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Overall, well done
May 7, 2024

I got a dress, a sweater, a shirt and a skirt. I loved everything except the shirt. Didn't like how it flared out at the bottom, but it wasn't ugly! It just didn't look right on me. But the sweater is so incredibly cozy! I wore it all the time for the remainder of our winter season.

Date of experience: April 23, 2024
Texas
1 review
0 helpful votes
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The dress is beautiful.
May 7, 2024

I need to returned my dress because it to small. I need a larger size what do I need to do to returned my dress. The dress is beautiful. I look forward in hearing from you soon.

Date of experience: April 22, 2024
Utah
2 reviews
0 helpful votes
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The platform was easy to navigate and there was many choices available.

Date of experience: April 21, 2024

Easy platform to use-clothing displayed well with reveiws
April 21, 2024
Previous review

Easy platform to use-clothing displayed well with reveiws

Date of experience: April 11, 2024
Kentucky
1 review
0 helpful votes
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What product? I have not received it yet!
April 29, 2024
Updated review

Not delivered yet! Still waiting for it! Please help me receive it!

Date of experience: April 19, 2024

Simple and easy
April 19, 2024
Previous review

Simple and easy

Date of experience: April 9, 2024
Texas
2 reviews
1 helpful vote
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Pretty dress. Good fit.
April 27, 2024

Hard to know if the dress measurements are of the dress itself or of the person to buy it. It would be helpful if the reviewers stated their measurements, at least of bust, and the size they found acceptable.
I am 5 ft 8 in tall, 35.5 x 30x39.5 inches. A size Medium worked for me in this style.

Date of experience: April 17, 2024
Wyoming
1 review
0 helpful votes
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Product not received
April 23, 2024

Would look to enlarge product picture to view close up, also description does not give a full account

Date of experience: April 13, 2024
Utah
1 review
1 helpful vote
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Zero Starts if I could. When something ordered online doesn't fit, you should be able to return it!

Date of experience: April 1, 2024
Canada
2 reviews
0 helpful votes
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One star is too many.
March 30, 2024

Tried to return items that were too small but got the runaround each time. First was an offer to reinburse $17, then $24, then $36 and now $42 which is half of what I paid. Then they tell me they don't send return shipping labels; that I must accept one of their offers. After reading a similar review where they didn't even receive the final payout, I'm in disbelief that Petullush get away with this criminal activity. Buyer beware!

Date of experience: March 30, 2024