On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PortForward Reviews Summary
The company demonstrates a mixed reputation, with some customers praising the effectiveness of the software and the dedication of support staff who provide valuable assistance. Notably, individuals have reported successful outcomes when working with specific representatives. However, significant concerns arise regarding the overall reliability of the product, slow response times from customer service, and difficulties in obtaining refunds. Many customers express frustration with unresponsive support and the perceived lack of transparency surrounding the money-back guarantee. This combination of positive and negative feedback suggests a need for improvement in customer communication and product reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had issues in the beginning with my router version that wasn't supported. They got support for it and I'm so happy that they were able to fix my issue. Please give them time to help you out before you give them negative feedback they will do everything in your power to help. I'm a customer for life. Portforward is the truth with a kind and personable staff to help. Thanks Tedie.
Have struggled for a while with a series of routers that are now sold to the domestic market with proprietary firmware and just don't do what they're supposed to do when attempting to manually configure forwarding ports.
May I say that your utility must do something that my manual config didn't do. Weird. As I have input the same settings as the utility but could not get it to work on this series of routers.?
The money was worth it.
Thanks for your assistance. Very grateful for your support.
This looked promising. However, since customer service at Portforward is non-existent, I never got a chance to find out if it would work for my purposes. Messaging is messaging in name only. I do not recommend this software because if you ever did get it to work and there was a problem later you would be up a creek without a paddle... Pity.
Had problems with forwarding after i changed internet supplier(and router). And i decided to buy PF app, my new router wasnt supported, but after a talk with support we manage to fix everything. I can forward ports now, but one thing we didnt get was to forward 80 port:(
Expect that 1 thing everything is great. :)
Well, it took some time to find the solution but PFC found the problem and my ports are open now. My CompTIA A+ technician level didn't help me at all this time. When i think of the long list of routers worldwide with and endless list of configurations, it's not too much to say that the PFC support is more than worth the price of the software. But let me tell you one important thing: the PFC guys need a few days of time to solve your problem, as they are hard working human beings and not magicians! I can recommend the PFC port forwarding software 100%, great job and all very smooth and simple to handle. Thanks!
I never thought I'd get my ports to forward, but with Jason's help we were able to figure it out. What a great support team. I've never had a company put so much time and effort into helping me out. Thanks guys!
I purchased PortForward and had issues with my router model. The customer support is a joke they ask the same question three times but it takes 4 hours or more to get a response
Hey Dan, send me a message with your username and I'll see what's going on. I'm jason at portforward.com. Just an FYI, our customer support is not "Real Time". We respond to questions in our queue as we get them. Usually it takes us a while because we try to actually solve problems between posts. Our technical support team are actually programmers who are responsible for making our software work on your computer. I realize that this is not a traditional support model where front end help is just answering questions from a list and you get a quick turn around. We don't hire front end support because in our business they wouldn't have a clue how to help you. If you give us a chance we will get your ports forwarded.
Let me give you a little background: I live in Japan, which most people believe to be a paradise of high-tech wizardry and good manners. The reality is somewhat different. For the past year my wife and I have struggled with unstable internet connections, which our internet provider has sought to blame on everything and anything but their strangled bandwidth. One of their repeated tactics has been to send a technician out to our house with a new router - which of course makes it look like they're doing something while doing nothing to solve the problem. We've had 5 routers in the past 12 months. Each time, PortForward has added support for the new router with no questions asked and at no additional cost. The final router, a Humax, proved to be an especially tough nut to crack. Tedie spent no less than 6 hours over two different days on a remote link to my computer, working his way through every imaginable difficulty to get my router configured.
I've been through customer service with Microsoft, Norton, Acer, Toshiba and a few others, but no one has ever taken care of my issues like PortForward. I can recommend them absolutely without reservation.
I couldn't find my router on the list and requested help, and after a few days they had added the support for mine :) And they are really helpful and freindly.
I have a pretty good understanding of IP Cameras having installed four of various types on different routers. I also am pretty PC literate building websites for charities. However, just changed from a TP Link router (great) to a Sagem Livebox 3 as my provider required the change in order to take advantage of some of their services. I thought setting up Port Forward would be easy; but no far from it and was recommended PortForward. I chose PortForward as they make the claim that if one's router is not listed/supported they will work on it to get it supported. Anyway purchased the software and sure enough my router was not listed although all previous Sagem routers were. I contacted PortForward support (Tedie) who promised me he would work on supporting this router. It is fair to say that with so many routers to support PortForward are kept pretty busy so I did have to wait a bit but with the promise they would fix my issues. Remotely without my intervention they were struggling and suggested they remotely control my PC and router to write the necessary support code. Suffice to say they were as good as their promise and have written the required code and my Livebox 3 router is now supported and all working. Thanks to Tedie.
Our router's firmware did not configure in Port Forward so Port Forward wrote and updated their software to make it possible to work with my ASUS RT-N66R.
For the forty bucks, I've never received such good service.
It took some time and trial to get it up, but welcome to life.
Big thumbs up to Tedie, he took additional time to assist me with a server problem that I had been trying to get anyone to fix for over 6 months. In an hour with Tedie via remote, bam, up and working with no glitches.
I feel like it's the first time in years a company gave a damn about their product and their clients.
Thank you for all your help!
Had some trouble getting my ports forwarded and spoke to support, he was very helpfull and in a couple days he had walked me through everything and now it all working the way i want. Thanks
Professional. Courteous. Friendly. Those are just a few adjectives to describe Tedie. I was hesitant to allow access to my computer, but, my fears were unfounded as i could see what was going on. The cost for support is well worth the quality of service. The program works as advertised and if it doesn't, they will get it to work well. Although tipping is optional, Tedie definitely deserves one. So hang tight Tedie, a tip will be forthcoming!
Frank
Recently I cancelled my subscription from security company and tried to cut down my budget with build my own security system. I use 2 camera's connected to my wireless router and then got this problem for port forwarding my camera with cell phone, it's my first time so I turned to ProtForward for help. At first there's problem with some technical issue and I didn't give much credit for it could solve my problem, but the technician was very patient and dedicated, even it took a little bit long time but finally the problem was solved finally. Thanks for your great service and I have learned a lot from it.
Had a few problems getting this to work... thought i had been scammed as i read on other sites but once i got thru to support a team member named Allen helped me to the point that its all working now... so pleased with the outcome.
Tedie was awesome. He personally helped me add my router and open up the ports needed to play the game on line. He also helped me open my DMZ.
Awesome customer service. He helped me over several days until the issue was solved. Thxs so much guys...
Highly recommend this website and their program!
I have been trying to port forward my Panasonic Home Network wireless cameras for FIVE months. I could view them from home but not remotely. I worked on this every day for five months. I talked to Panasonic support and my internet router support. No one knew how to fix the port forward problem. THEN, I found PortForward on the internet. I was skeptical but I purchased the program. It didn't fix my problem at first but I sent a message to them and they immediately responded with a fix. WOW, their fix was awesome! It worked perfectly. I can now remotely view my wireless cameras. Also have two wired IP cameras that I haven't been able to view remotely because of the port forwarding issue. This has been going on for about five years. It works perfectly now. I don't know what to do with myself now that PortForward has solved my port problems.
Communication was a little lacking but we came to an understanding and they made it right.
Bob C
Tennessee
Hey Bob, I'm really sorry that you had problems with the software. Clicking "Make it static" works the same in both the free version and the paid for it version. Changing your IP address to static will definitely cause your internet connection to briefly drop, but usually it comes right back up. If it does not come back up then it's because your new IP address (the static one) is not correct. It can be confusing and difficult to get the correct static IP address. Usually when this happens simply clicking "Make it dynamic" will switch you back to a dynamic IP address and you will have internet access again.
Im not to familiar with all this stuff but with the help from PF team it came quite easy! This is a very good programme, and saves alot of time and hassle if you need ports open on your router. Gud job guys would highly recommend this to anyone :)
Thank You for your refund (s) I agree, You should work harder on customer response phone / e mail / contact support. And the web service that processes your payments as well. I am sorry if I have caused you any bad reviews on tour product. YOUR SOFTWARE WORKS GREAT... I just did not want to pay multiple charges because of your website glitch. -Margi
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Video Game Mods Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mike, I'm sorry that you are having problems with our software. We do our best to support each and every customer. I understand that you feel like you are being ignored in the message system. Let me start by saying that our message system is not automated at all, there are no robots or auto-emailers that many other companies use to generate an immediate, or at least very fast, response. All messages are written by either Tedie, Allen, or myself and are created for each customer. This means it takes time. We do this because what we do is hard. Each customers router, home network, and situation is unique. When we get a message we all work cooperatively to figure out a solution for you. This takes time. Maybe we should update the system to send an automatic reply that says "We got your message, we're working on it." That would certainly reduce the number of "too slow to respond" complaints that we get.
If you would like to continue to work with us to solve your network issues we're here to help. Send me a message and I'll look up your account and see where you are at. My name is Jason, and my email is jason at portforward.com.