Pretavoir.co.ukReviews 2

I placed an order with Pretavoir, which was marked as "delivered" on 9th June – yet it never arrived. The delivery photo from Royal Mail clearly does not show my parcel. I immediately checked with neighbours and nearby buildings, but it was clear the item was missing. I reported this on 10th June. Over two months later, I am still without my order or my refund. Despite contacting Pretavoir numerous times, nothing has been resolved. My experience with their customer service was nothing short of appalling. During a live chat with Martin, I explained the urgency of the situation (I needed the item for a holiday). His "help" consisted of suggesting steps I had already taken and repeatedly pushing responsibility onto me and Royal Mail. There was no escalation, no genuine assistance – and he even ended the conversation without providing any resolution. I called again last week and was told someone would get back to me after contacting Royal Mail. Surprise, surprise – no follow-up, no communication, no refund. For a premium-priced retailer, this dismissive and unprofessional behaviour is unacceptable. The cost of the item makes this even more frustrating, and the complete lack of accountability from Pretavoir is shocking. Save yourself the headache – shop elsewhere. Far more reliable alternatives include MyTheresa and Shadestation, where customer service actually exists.

Wowoww this was a real experience! I first saw the frames in a shoppe and they were $465 together with the lenses. I was going to order it but i dont know what possessed me to go and check online how much those frames are. Then i saw that Pretavoir was selling them for $150 plus $40 for the lenses! At first i was very very nervous about ordering frames online... i mean, like whos gonna fit them and how am i gonna know if they look good...but the Costumer Service and Live Chats couldnt have been nicer and they explained everything and answered all my millions of questions patiently! I placed the order and because i live in the US, i was expecting to receive it at least 3 weeks later. But to my pleasant surprise, it was shipped out the next day and i received the package, all gorgeously packed up, within the week! My experience couldnt have been better and more pleasant and i recommend Pretavoir to everyone out there!