Lousy customerservice. Ordered a custom made shirt with swedish flag to be picked up at my hotel when I was to arrive. When I arrived at the UK, the very same day in the evening I got an email that the shirt havn't been able to be delivered by UPS because I wasnt on the hotel when they tried to deliver it. Lousy. I was to give another deliveryaddress and it would take another 3 working days. In 3 working days I was in sweden again. The Customer Service or UPS didnt even bother to look up when I was to arrive (2+ days) or even inform me of the fact that I had to be present.

40 year plus customer who collects Polo men's shirts and sweaters. I think the pima cotton sweaters are spectacular EXCEPT for this year's additions.

Never have I seen such poor quality from Ralph Lauren. The material and workmanship from China is terrible. Extremely thin cotton was used... friends who compared this year to last say that the material is at least 50% thinner, doesn't hang well as it wrinkles and loses shape.

What a waste of money on a product that usually is first rate.

And the company, when contacted, sent only a standard form reply.

Where is the real Ralph Lauren

I bought a floor lamp cost 500+ without lamp shade delivered. The customer assistance promise to ship out a new one after retaining the revised address.
However, they didn't retain the lamp shade that I bought, nor did they inform me this product is going to be discontinued. After knowing that I am a foreigner, and the item has been shipped overseas. Returning may cost me even more than the price I bought the lamp. They still insist on returning for credit; otherwise, there's no refund/partial refund.

Definitely one of worst online shopping experience. Make me feel like ordering from a crook.
* No confirmation email after online order. Not even sure if the order was placed afterwards.
* It took them more than 3 weeks to ship the order, another week for delivery.
* No date was shown on the attached invoice.
* Quality of shirts is much worse than expected, color mismatch.
* Had to return due to the low quality and wrong color. Was charged $10 for two-way shipping for such return.
* No refund notification after the return.
* No communication whatsoever!
* One of worst online shopping experience!