Reservation DeskReviews 518

I booked a room at the Rio Hotel & Casino. When I got there, the the front desk told me the Reservation Desk booked my room incorrectly. The Hotel Manager walked them through what happened and agreed to refund my money. I called the next day and was told that they were waiting on an email from the same manager they talked to the day prior to confirm the refund(which was already done) it is now 8 days since the check in day and I still haven't received a refund. I received an email stating that the hotel did not approve the refund which is not true because I heard it straight from the managers mouth. As of this review I'm currently on the phone with a extremely rude customer service rep. As I was explaining the situation, she cut me off and ask me "what can I help you with on this call?" After I tried to explain to her again she told me to "speak" like you would tell a dog. They literally took my money and are refusing to give me a refund because of their mistake and blaming it on the cancelation policy.

I chose to use Reservation Desk to secure an accessible room for my wheelchair bound Mother. I was repeatedly assured the accessible room was reserved as I requested; Roll in shower, elevated toilet, grab bars in the bathroom and a bed that is lower to the ground per the ADA guidelines which makes the bed 17" to 20" off the floor.
I was assured this room was reserved as stated above.
When we checked in, the only accessible option was a room for hearing impaired guests.
There was no bathroom accessible options or grab bars.
The hotel concierge showed the reservation as a room for hearing impaired persons.
I called Reservation Desk and reported this issue. I was told there would be a compensation for this issue.
To date, I have called three times since 4/27/25 to follow up regarding the "compensation." Each time I was told, " the case is being reviewed."
The last time I called was 5/8/25 regarding the compensation, again I was told "we are still working on it a will get back to you Sunday." That was 5/11/25.
I most likely will not receive compensation for this service failure and I will NEVER use Reservation Desk again for anything!
My Mother required two persons to aid in bathing and toileting. This was a very difficult hotel stay because of the in-accessibility of the room.
It was also too late to try to find a hotel with a true handicap accessible room.
Reservation Desk YOU ARE A FAILURE.
Never again!

In Sept we booked thru them 4 nights in Baltimore for in May. In February, we needed to cancel. We are still fighting to get our refund and it's May. The credit card shows they were paid. They say otherwise. Plus they won't cancel the reservation, say they "cant", and there is no payment to refund. Hmm. The fight isn't over.

We had to leave our AirBnB late night due to safety concerns. I CALLED and booked a Holiday Inn -7474 W. Colonial drive in Orlando via Reservation Desk (third party) passed midnight on April 27 until check out the same day. We went to HOLIDAY INN EXPRESS and they said that they were completely full. I contacted Reservation Desk immediately! Reservation Desk WOULD NOT refund my money because authorization was needed by Holiday Inn Express. I spoke to management, Rashad at Holiday Inn Express and said they are not contracted with Reservation Desk. Reservation Desk will not refund my money and every customer service representative is giving me the run around. I have contacted Reservation Desk multiple times and all calls are recorded. Reservation Desk will not refund my $166 for booking a room that was not even available.

Reservation Counter or reservationdesk.com I booked two different hotels on different days asking for specific amenities. The sales person asked me what it was specifically that I was looking for. I gave him these specifications on both bookings, and he said both times "I can guarantee," and he used the word guarantee, "that you will have these amenities in this hotel."I contacted the hotel property and they said they absolutely do not have any of those amenities even though the sales person from this website said that they did and "guaranteed." Interestingly, there is a $17 service charge for each booking that they take through this company. They do not tell you that you will be charged a $17 fee even if you cancel the reservation. Therefore, that is how they make their money. They also do not refund your bank, as you get charged the full amount right away, for up to 10 days. So, if you make one booking one day and cancel it only to make another booking the next day and cancel it, you could possibly face $6000 to $8000 on your credit card that you will not have for up to 10 days. They do not ask you or tell you this when you are booking through them at the time. So number one, they lie because they do not know about the hotel property because I confirmed this lie with the hotel property. Number two, unless you know to ask the right questions, you do not know the underhandedness and misrepresentation of this company. Very frustrated that they now have my phone number, my address, and my credit card information. They say that once I cancel the reservation that none of this information stays with the company. Because they flat out lie, now I am afraid there is information kept on me in their system that could be used for identify theft, or misuse of my credit card information. Do not use this company!, otherwise buyer beware. They want to make the sale and at least guarantee $17 from every person that goes through their company, regardless of if they cancel or not

Clean room. Nice, friendly staff. Family owned for 42 years. Breakfast was good. Biscuits, gravy, sausage, eggs, cereal, etc. Will definitely make this routine stop on our trips from now on. My service dog stayed for free. That was very nice of them.

Never book with these people 2 mins called them back due to a error and I have to pay misleading company false representations will be going all over social media

I cannot stress this enough - DO NOT BOOK WITH RESERVATION DESK. They charged me twice for one booking. I have wasted countless hours trying to get them to resolve it. They still owe me more than a grand. It is third party companies all the way down. Starting to feel like a scam.

Read the fine print very carefully. I suggest you book any hotel directly from the hotel. Despite how this appears, this is NOT the hotel. No matter what, there is NO refund. That is how they make their money. We paid $500 for a hotel. We cancelled months in advance and they refused to refund our money. So, we paid for a hotel room we couldn't use and they got money they didn't earn. Run. Far. Away. From. This. Site.

My recent stay at Wyndam loop was plagued by multiple significant issues. Firstly, the room itself was in a state of disrepair. The dryer was broken and unusable, and the room door was concerningly damaged. Secondly, the service I received in the breakfast room was far below standard I waited an unreasonable amount of time for coffee and my requests were ignored there was attitude by the employees and they said they will speak with upper management and I'm still waiting. These combined factors made for a very unpleasant and disappointing experience. I cannot recommend this hotel to anyone and if you are staying is up to your own risk!

Worst company ever, made rez on 2/24/2025 for 2 night stay at a marriott in baltimore, md for April, 2025, after rez, was informed by hotel no dogs allowed, spoke with multiple rez agents, tried to escalate to senior customer service staff, never happened. Asked to cancel and get money back, one week after the reservation made, they told me no refund. I said then i will make other arrangements for my dog, and will stay at marriott that i already paid for, but when i arrived at hotel in may, hotel said my reservation was cancelled. Again not able to resolve, on phone for over 1 hour, multiple calls, no escalation. Reservation Desk is the worst company ever! Name of company is Reservation Desk

In my entire life time of traveling around the world, I've never experienced anything like this before! I arrive 2 hours early to check in and I'm being told that there's a $50 early check in which wasn't mentioned to me by the person who booked my room, he actually told me he would put in a note that we requested early check in but didn't specify the extra charge. Also, they have a parking fee of $15 which wasn't mentioned either. We are desperate because we still have to drive 30 min to the wedding we were attending that starts at 3 and here we are a bit after 1pm side blinded with extra fees I wasn't expecting. First of all, I booked the hotel room through the reservation desk by phone. Spoke to a live individual at the Marriott few minutes from this Courtyard Marriott/Montvale who booked me at this sister hotel a few minutes from them. The person at the reception desk was very rude after I said that was unacceptable as I wasn't aware of any early check in fees. Then she was confusing me saying that they didn't have anything available yet anyways but about 10 minutes later after we were about to get ready for the wedding in the public bathrooms downstairs, she said something just opened and knowing we were pressing for time, still insisted on charging us for that extra 75 minute early check in. Since I couldn't get a refund on the stay, nor did we have time to look anywhere else I just let he check us in so we can get ready. She made that stay so undesirable and unpleasant. This is not how you should do business and rude people don't have any business in this industry. Maybe she was having a bad day, and she made it very clear with the way we were treated at check in.

****DO NOT DO BUSINESS WITH THIS COMPANY*****. THERE IS A 100% REASON Why there is a no refund policy on several accounts. I'm going to do everything in my power to see they never screw another consumer customer.

I have been waiting more the thirty days for this scam of a company to refund me, not only did they take and extra hundred dollars from my account, they gave me the wrong information for the hotel, and I was turned away, their support team and management are ridiculous, do not use, please feel free to email me and I'll send to proof

Estuve hospedada en agosto 31 2024, por solo una noche y como fue algo repentino no tenía equipaje solo mis compras que eran 2 cajas enormes que dejé en la cajuela de mi coche por la confiabilidad de que estaba hospedada en un ""buen hotel respaldado por Marriot"" eran 206 perfumes de la marca Fraiche y pesaban muchísimo por tal razón ni pensé en bajarlos, estaba estacionada en el garage (sótano) Justonenfrente de los elevadores y de las disque cámaras de seguridad, solo fueron unas cuantas horas de las 9:30 pm a las 8:00! Am, cuando regresé a mi coche la puerta del pasajero estaba dañada y me habían robado todo, di aviso al gerente Cristian Carrillo quien me indicó que tenía que había que hacer un reporte en la delegación y aún con la prisa que yo tenía por regresar a Houston Tx, lo hice como me lo pidió que porque según así el seguro del hotel podía pagar los daños y muy amablemente se ofreció a retirar los cargos de mi hospedaje y ofreció dar cortesía si lo necesitaba en el futuro.
Al mes exacto mi madre tenía una cirugía y le pedí la cortesía (claro con la inseguridad ya no iba a dejar nada en el coche) mas sin embargo con total descaro volvieron a violar y dañar la cerradura del coche de mi madre (costos que tuve que cubrir por segunda ocasión) porque el gerente dijo que el seguro se negó a cubrir los daños y el costo de lo robado $22,000.00 pesos que porque tenían letreros de no dejar pertenencias en el coche. NO LES RECOMIENDO QUE POR NINGUNA MANERA SE HOSPEDEN EN ESTE LUGAR, PORQUE NO EXISTE SEGURIDAD ALGUNA Y HAY PERSONAS TRATANDO DE ROBAR SIEMRPE 😡😡😡🥵😡

From the get go, the Reservation staff was rude and pushy, they did NOT listen to our request and canceled our room for a night, when we only inquired on procedure on possibility OF cancelation. The timing in which they would call us back (which seemed odd, because I had never heard of reservationist calling customers back), took too long when my family was standing in the lobby OF the hotel we booked and THEY, RESERVATION DESK had canceled our room. One of reservationist had the audacity to phone my husband back and proceeded to chew him out, over not being patient WHILE we were waiting and a colleague of his handled the situation with ease and a timely manner (which is the ONLY reason for the second star). Overall, this company VERY rude, VERY unprofessional. Front desk at our hotel was accommodating to our situation as well as to the third party.

They will pretend to be the hotel. I asked for a breakdown of the crazy extra charges and the agent refused. I was told that if I needed to cancel, I could do so and receive a FULL REFUND. This is not the case, they will try to steal $17.99 from you and call it a non-refundable service fee. At no time did the agent mention that I would get a partial-refund, she stated FULL REFUND. If this company shows integrity and gives me the FULL REFUND that I was told I would get, I will happily report it here. We will see.