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The company has established a strong reputation for product quality and reliability, with customers frequently praising the accurate descriptions of items and the condition in which they arrive. The prompt and efficient service, including fast shipping and excellent packaging, further enhances customer satisfaction. However, some concerns have been raised regarding inconsistencies in product ratings, particularly for film cameras and lenses. Despite this, the overall sentiment is overwhelmingly positive, with many customers expressing a willingness to return for future purchases, indicating a solid foundation for customer loyalty and trust.
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Ordered 17-50 sigma for my Nikon d7200. Really sharp and very happy with product and Roberts camera. Lens took the place of nikon kit lens, 17-55. Couldn't be happier
Nice well working prewar leica needing minimal cosmetic fixup (I'm a do it yourselfer). Free postage i-on all used items is a plus.
The flash is great. It was 2 days late due to FedEx no customer, 2 day delivery was 4 days I drove 45 min to get it from fed ex shipping center. Not your fault though. Look fiorward to buying lenses from you.
My lens arrived quickly and was as described. Unfortunately, it did not fit my camera (my fault for not doing enough research) and the lens is on it's way back for a refund. I called customer service 2x and both times I was connected directly to a real person with no waiting. The lady was very friendly and helpful. I am looking for another used lens and will definitely order from Robertscamera if they have a suitable lens.
Picked up my Olympus 14-150mm f/4-5.6 in store. Staff were prompt and friendly. Always a pleasure to visit the downtown store.
R. C. Used quite a few days to get the item shipped, butnit traveoed fast with fedex, and the item(kelly moore bag) came in time, well packed in mint condition, very good customer service
Excellent customer service. I received my bubble-wrapped Nikon F2 a couple of days before I was scheduled to get it. Thanks for the prompt service.
Roberts provides superior customer service. My Zuiko 7-14mm f/2.8 Pro lens was well packed and I received it a day before I expected it. Their descriptions of this used lens was accurate. I have bought multiple new and used items form Roberts and I am always happy with my purchases.
I received my lens even faster than promised. I have had a chance to take it out and shoot with it, and it is everything I hoped it would be. If anything, it was in better shape than they claimed
Items as described and a pretty good deal. Also, they are very helpful and gave me no trouble cancelling a different order I placed incorrectly.
I received my lens and it worked as James C had stated. Looking forward to buy more camera equipment for Robertscamera. Thanks.
My order was shipped quickly and arrived within a week. Everything i ordered except a 70-300mm lens was there. I contacted them and got a quick response, they shipoed the lens and the problem was solved without any issue.
Answer: Similar to above... got used strobe didn't work... they had another listed same unit I purchased it and complained about the first one... they refunded the price on the one that didn't work, and I got the 'next' one a few days later... and it works fine... and has their used warranty which as I recall is 180 days... better than anyone on eBay and at similar prices... with usually free shipping always in my experiences.
Answer: Yes legit and good people to boot. When I got a unit that didn't work... they refunded... I actually ordered another identical unit from them before I got that refund... both used units... and the second one worked fine and they gave a total refund on the first one that did not.
Answer: Price and inventory. I have a tendency to buy used when I can for $$ savings. They have a rotating stock, and often their prices are as good as eBay... and Roberts has a warranty which from private party on eBay you will not receive... and they stand behind that warranty. No brainer. You do have to visit their site to check inventory often as it changes with used gear.
Family owned and operated since 1957, Robert? Ûªs has become the premier source for new and refurbished cameras as well as a variety of photography equipment Roberts Camera is focused on personal service and getting you the right equipment for your vision.