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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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Nadia is excellent and helped me tremendously and with patience.
Using the document service was great. Easy to fill in the blanks and go
Hello Neelis!
We sincerely appreciate you taking the time to leave us a review and glad to hear about your positive experience with our customer service staff! Have a wonderful day.
JoJo was awesome! I was having issues with a document (because of my phone). JoJo got it all figured out in no time.
Hi there!
We appreciate you taking the time to leave us a review and so glad to hear about your positive customer service experience! Take care.
I WAS REALLY NOT ABLE TO USE THE DOCUMENTS AND THE SERVICE TO THE FULL EXTENT, THEREFORE I CANCELLED BECAUSE IT DID NOT WORK FOR ME.
Hello Suzanne,
We appreciate your review, but sorry to hear that the service didn't work out. If you have any questions or concerns at this time, please email customeroutreach@rocketlawyer.com
Thank you for the straightforward easy access to what I needed services. I will be a long time customer.
Hello Matt,
Thank you so much for your review, we're happy that you're happy! Take care.
Hey Karen,
We appreciate your review and so glad to hear about your positive customer service experience! Take care.
Great customer service! I will continue to use Rocket Lawyer for my business.
Hello Katie,
It's great to hear about your positive customer service experience and appreciate you taking the time to leave us a review, thank you! Have a wonderful day.
Was able to quickly provide an alternative solution to my issue!
Hello Christina,
Thank you so much for taking the time to leave us a review, we're so glad that you've had a positive experience with us! Take care.
Filling in the blanks was easy. The only trouble I had was using the text editing feature. When I cut out a paragraph the line spacing was doubled (6pages to 11pages) and was unable to undo the changes through the document. Then I recreated using the auto feature and eliminated spouse as the agent which removed two unwanted paragraphs.
Hello Stephen,
Thank you for taking the time to leave us your feedback, but sorry to hear about the document issue! Please feel free to give our customer service a call for trouble shooting assistance at 877-881-0947 (M-F, 6am-6pm PT).
Pleasantly surprised with ease of access and ease of use
Hi Christopher,
We appreciate you taking the time to leave us a review and glad to hear about your positive experience! Have a great day.
Hello T.T.,
Thanks so much for taking the time to leave us a review, we're happy that you're happy!
I love working with RocketLawyer. Their system is easy to use. The amount of templates are plentiful. The prices are fair. But most of all, the staff is awesome to work with. They are thorough and friendly in every communication.
Hello John,
Thanks so much for leaving us a review, we greatly appreciate it! Take care.
I no longer needed my trial subscription.She was very helpful in taking care of this.
Hello Simeon,
We appreciate you taking the time to leave us a review, thanks so much!
Rocket Lawyer was easy to reach and very responsive. Andrew took care of my request promptly and professionally.
Hi Joan,
We're so glad to hear about your experience and appreciate your review, thanks!
We did a trial run, and needed to cancel, and McKenna was great and helpful. Thanks.
Hello Braden,
Thanks so much for taking the time to leave us a review, we are so glad to hear about your positive customer service experience! Take care.
I cant believe you guys actually do what you say your going to do. This is very rare in todays business
World you should be very proud. I know doing things the right way doesn't fill your bank account but
The feeling of doing the right thing last a lot longer!
Hello Larry,
We really appreciate your thoughtful review, thank you so much! Have a wonderful day.
Grace was extremely personable and helpful. She directed me through the change from one credit card to my debit card. We got that done and I am happy with her professional handling of my needs and she was a joy to talk to.
Hello Connie,
It's great to hear about your positive experience and appreciate you taking the time to leave us a review, thank you very much!
McKenna was very friendly and helped me get my issue resolved very quickly.
Hi Darlene,
We are delighted to hear about your positive customer experience and appreciate your review, thanks so much!
It was a pleasure speaking with Grace today and she handled my inquiry professionally, politely and with kind patience! Very much appreciated the wonderful customer service today!
Hi there Carl,
Thank you for taking the time to leave us a review, we appreciate it greatly! Take care.
Rochelle was super patient, helpful, knowledgeable and friendly. I would hope to get her on every call.
Hi Julie,
Your feedback is sincerely appreciated and so glad that you've had such a positive customer service experience! Take care.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mitchell,
We appreciate your review and so glad to hear about your positive experience with our staff! Have a great day.