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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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She was fabulous! I was thoroughly impressed by her professionalism, patience (I'm in my 70's so technology isn't my strong suit), and knowledge. She's a "keeper!"
Hi Carl,
Thank you for leaving us a review, we're happy that you're happy! Have a wonderful day.
Rocket Lawyer was great. I appreciated the assistance with a good trust deed document.
Grace was very helpful in downgrading my account.
Hello Susan,
It's wonderful to hear about your positive customer service experience and appreciate your review, thanks so much!
Truly enjoyable customer service. Grace was extremely helpful and kind. So grateful for an easy and quick solution from a person that I felt at the end I should have bought a coffee for. Thank you Grace!
Hello Lindsey,
Thank you for taking the time to leave us a review, we're happy that you're happy! Take care.
The moment Rosechelle answered the call it was known to me that this will a good call, full of energy eager to help voice and helped with my query
Hello Amar,
Thank you for your review, we're really glad that your experience with one of our representatives! Please take care.
I needed to reinstate my subscription. The CHAT process went very well and not one, but two people helped me through this procedure.
Hi Terry,
We're delighted to hear about your positive customer service experience and appreciate your review, thanks so much!
Customer service JoJo was very knowledgeable regarding what I needed. She assisted me navigating how to look for an Attorney.
Hello Deborah,
We appreciate you taking the time to leave us a review and so glad to hear about your positive experience with our customer service! Take care.
Grace was amazing! She was courteous and she explained the entire process. Although she did offer me an option, she was not pushy. I greatly appreciate that.
Hello Rosalind,
We appreciate your review and so glad to hear about your positive customer service experience! Take care.
Priscilla handled my cancellation request quickly and efficiently. Also, the wait time was quick
Hello Donna,
Thank you for taking the time to leave us a review, we're happy that you're happy! Take care.
Tiffany resolved my issues quickly, and it was the most pleasant interaction I've had with a customer service representative in a long time. Professional, courteous, fast. Kudos.
Hello Micah,
We're so glad to hear about your customer service experience and appreciate your review! Take care.
Very good experience. Easy to navigate and follow on screen instructions and prompt
Hello Jack,
We appreciate you taking the time to leave us a review, we're happy that you're happy! Take care.
I accidentally let my trial end and they were so kind and refunded me with no hassle. This is why I will always use the Rocket family of services!
Hi Spencer,
Thank you so much for your review, we sincerely appreciate it! Take care.
Best customer service ever! Ms. Pat was very professional and informative of other products Rocket Lawyer has to offer. She resolved my issue with one call and no transfers, I really appreciate that! No language barrier, I really appreciate that as well! Pat was very pleasant, she needs a raise!😃
Hey Myshieka,
We sincerely appreciate you taking the time to leave us a review and so glad to hear about your positive experience with one of our customer service representatives! Have a wonderful day.
I compared several sites' outputs and RL included more specific statements in potential squatter situations. The contract also contained a renter inspection list that is helpful for those renting furnished places.
Hello Mary Joy,
It's wonderful to hear that our service was able to assist you with your specific matters and appreciate your review, thanks so much! Take care.
Wonderful experience with the rocket lawyer customer service, fast and quality job
Hello Adam,
We appreciate your review and so glad to hear about your positive experience! Take care.
Kim was able to assist me with the browser issue. She identified and resolved quickly.
Hello Winnifer,
It's wonderful to hear about your positive customer service experience and appreciate your review! Thanks so much.
Hi Rhonda,
Thanks so much for your review, we're happy that you're happy! Take care.
I was in need of a Small Affidavit for estate in the death of spouse. I was advised to download form to complete for financial institution along with death certificate. Rocketlaw was more than helpful to meet my needs and the information was very helpful and easy to understand.
Hello Debra,
Thank you for taking the time to leave us a review, we sincerely appreciate it! Have a great day.
I was trying to do the trial only and did not realize that the subscription was renewing for the next month at the full price. Kim called me after I left a voice message yesterday and she walked me through my options and was very helpful getting me what I needed!
Hello Helene,
We appreciate you taking the time to leave us a review and so glad to hear about your positive experience! Have a wonderful day.
Patient and kind, Allie listened carefully to my situation and helped me better understand my account's billing. Someone buy Allie lunch! Fantastic service!
Hello Heather,
It is wonderful to hear that you've had such a positive customer service experience and we appreciate your review, thank you very much! Take care.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Trudi,
We're delighted to hear about your positive customer service experience and appreciate your review! Thank you very much.