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Scribd Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, particularly concerning its subscription model and customer service. Many users report unauthorized charges, difficulties in canceling subscriptions, and a lack of responsive support, leading to perceptions of deceptive practices. While some customers acknowledge the potential value of the service for avid readers, these positives are overshadowed by frustrations with the platform's functionality and the quality of customer interactions. Overall, the feedback indicates a pressing need for improved communication and more transparent billing practices to restore customer trust.
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They are billing me £9.99 per month, no email trace and no meaningful contact details on the website
Imagine how much money this company makes from continuing to charge people who have cancelled their service and go about their life, assuming that they are not being charged. Nice business model! They do not bother to respond to requests for cancellation. My account shows "no active membership" when I log in - but they just keep charging away! Had to report the issue through PayPal to block their continued charges.
Hi Jennifer, thanks for reaching out. We sincerely apologize for any confusion with your Scribd membership and the cancellation process. To clarify, it is absolutely impossible for us to bill a canceled account as it is no longer rendering services with us. This means that any charges you're seeing are associated with either a duplicate account or unsuccessful cancellation. We actually have a detailed, step-by-step guide on how to cancel your subscription in our Help Center here: https://bit.ly/2UpEyYF
If you still need assistance, we're more than happy to help with a cancellation and refund for you, so please use this link to connect with our support team directly and a specialist will follow up ASAP: https://scr.bi/assist
Feel free to update your review with your ticket number as well so we can escalate this and get it resolved for you. Thanks! -VG
I've opened a ticket with their support: #*******
I cannot cancel my subscription from Scridb, already tried with all my emails, facebook, etc and all the accounts says i am not a "full member" or an active plan, but i am receiving TWO debits from my credit card:
My credit card number ends on 722 VISA
I need you to take off me from your page and STOP charging me this.
I logged to Scribd with all my emails, facebook account, google accounts, and none of those ones has any active subscription or credit card info added there.
I need you to STOP this, otherwise I will need to talk with a lawyer, I do not want any refund, i just need you to STOP CHARGING ME!
Hi Sergio, thanks for providing your ticket number! We've located your case and a specialist is responding to you now. Please keep an eye on your inbox and direct all further correspondence to us via email so we may best assist you. Have a wonderful day! -VG
I, I cannot cancel my subscription from Scridb, already tried with all my emails, facebook, etc and all the accounts says i am not a "full member" or an active plan, but i am receiving TWO debits from my credit card:
My credit card number ends on 0722 VISA
I need you to take off me from your page and STOP charging me this.
This is happening for the last 5 months and i need a, refund for this.
If you need anything else, let me know, thank you.
Thank you for informing us! Please know, we cannot charge a canceled account nor a single account twice so something is likely wrong with your account. So we can help you, please use this link to submit a ticket; https://scr.bi/assist and one of our agents will assist you ASAP
I'm a college student. I casually signed up for a free trial one day to look at a book. I got sick with covid and forgot to cancel the subscription. I forgot about Scribd completely and didn't even realize I had a monthly subscription. I realized months later that scribd has been charging my credit card every month after I signed up for the free trial. The customer service rep told me she sees that I have not accessed the site since signing up for the free trial and that's too bad. She sent me screenshots of the fine print and essentially said piss off, she won't refund me my money that they took. They offer you a free trial hoping you forget about it so they can bill you afterward. The customer service I received was appalling. I'm not asking for a lot. I'm f*cking poor, just send me m money back.
Hi Jaclyn, we're sorry for the frustrating experience. We are unable to process refunds outside of our 30-day Refund Policy guidelines (https://support.scribd.com/hc/articles/210133986) due to limits that are set entirely by our payment processor's parameters. To put it simply, we are physically unable to access or edit transactions that are older than 30 days. We apologize for any inconvenience that this causes. However, we can confirm that your subscription has been canceled successfully and you will not be charged again as we cannot bill an account that's no longer rendering services with us. Thanks for your understanding here, and have a wonderful day!
I woke up this morning to a $10.81 charge on my card. I deleted my account ages ago and am still getting charged. I have tried to request a refund from scribd but unless I have an account (and i deleted mine) it's impossible to request. I have tried to contact them and got no response. I am very upset, this is a scam.
Hi Justine, thank you for bringing this to our attention. If you're still being charged, this could mean either an unsuccessful cancellation or a duplicate account. We would be happy to locate this transaction in our database and provide a refund in line with our Refund Policy (https://bit.ly/2Zs4bLh). So you can be forwarded to our department for a faster reply, please follow this link https://scr.bi/assist and we'll resolve this for you as soon as possible. Thanks! -AR
Really 0 stars, but that's not an option. I'm so disgusted. Decided to cancel my subscription a few months back.
Went to log in and received a message that the username/password was wrong. Really? I asked for a new password, but that just dumps you into the Free Trial page. Tried to cancel, but you can't do that without logging into your account. An endless loop.
Support? There is none. Thieves don't maintain a Call Center. I knew there wouldn't be any help when I saw the Support number was a 415 area code. Sure enough, the "happy" voice recording on the other end said all support was now on the web. Rinse and repeat.
These the worst kind of thieves. There's too much of this going on.
I had to ask PayPal to do something about this ripoff. Until they do, these jerks will continue to steal from me and everyone else who uses Scribd.
Hi Henry, thanks for reaching out. We sincerely apologize for any confusion with your Scribd membership and the cancellation process. To clarify, it is absolutely impossible for us to bill a canceled account as it is no longer rendering services with us. We actually have a detailed, step-by-step guide on how to cancel your subscription in our Help Center here: https://bit.ly/2UpEyYF
If you still need assistance, we're more than happy to help with a cancellation and refund for you, so please use this link to connect with our support team directly and a specialist will follow up ASAP to get this resolved: https://scr.bi/assist
Thanks so much for reaching out! -VG
Scribed has been charging my account for 2 months. I reached out to them and after several back and forth emails they agreed to refund ONLY 1 month. I never, ever signed up for their service. I never used their service. They are a terrible!
Thank you for informing us! Though our refund policy typically only allows refunds for payments within 30 days of the charge we can assess your account for additional refunds. Please let us know your ticket number and we'll get right back to you - thanks!
I woke up to a $10.81 charge to my card! I cancelled my subscription right away and I want my money back! I can see if I was reminded that I would be charged, but no, nothing! I am no longer using the services, so I just want my money back.
Oh no! I am so sorry if you did not receive our notification email and we are absolutely here to help you. Please use this link to contact support and one of our agents will help you ASAP https://scr.bi/assist
I do not have an account with SCRIBD, so I cannot log in to an account to update payment information. I did have an account over a year ago. I bought an audio book, listened and then canceled the subscription. Around 8 months after canceling, SCRIBD began to charge my credit card $8.99 a month, and they won't quit, so every month I have to dispute the charge. What a waste of time!
Hi Heather, we're sorry for any confusion or frustration! To clarify, it's absolutely impossible for us to bill a canceled account as it's no longer rendering services with us. Any charges you're seeing are either due to a duplicate account or unsuccessful cancellation.
With that being said, we're happy to help with a cancellation and refund here! We'll need to connect you directly with our support team for further assistance with this, so please use this link to create a ticket: https://scr.bi/assist
Once this is done, a specialist will follow up and make sure this gets resolved for you right away!
I canceled my membership right before the free trail ended and I'm still being charged for months after.
Hi there, we're sorry for any confusion or frustration! To clarify, it's absolutely impossible for us to bill a canceled account as it's no longer rendering services with us. Any charges you're seeing are either due to a duplicate account or unsuccessful cancellation.
With that being said, we're happy to help with a cancellation and refund here! We'll need to connect you directly with our support team for further assistance with this, so please use this link to create a ticket: https://scr.bi/assist
Once this is done, a specialist will follow up and make sure this gets resolved for you right away!
I signed up for a free trial then deleted my account as the book I wanted was not on there. I have been getting charged for the last 6 months, I have had to go to the bank and cancel my debit card. After getting a new card and new details they some how keep charging me! On top of that they won't let me cancel my subscription! I have done it 10 times and every time they just start the account back up!
STAY AWAY FROM SCRIBD THEY ARE SCAMMERS!
Hi Luca, we're sorry to hear about the difficulties you've encountered with your subscription. If you're still being charged, this could mean either an unsuccessful cancellation or a duplicate account. We would be happy to locate this transaction in our database and provide a refund in line with our Refund Policy (https://bit.ly/2Zs4bLh).
So we can best assist you, please submit a ticket through this link https://scr.bi/assist so your request is escalated. Thanks!
Stop debiting my money when I don't have an account with you. I've sent numerous emails to scribsupport I still getting debit alerts?. Honestly I'm tired of your website and poor services, I got debit alert this morning again. I need a refund of my money. I can't even remember opening an account with you... If I don't get a refund and my account completely deleted and forgotten I will come for you on a
Your social media platforms. Stop debiting my account!
Thank you for informing us and we apologize for the problem with these charges and the delay in response from support! Scribd is a digital reading subscription that brings you monthly access to the best books, audiobooks, news, and magazines. The charge you are seeing is likely for our monthly subscription fee.
That said, we cannot charge someone the monthly subscription fee without an active subscription, so there is likely an account somewhere in our system causing your charges. So we can escalate your ticket, please let us know your ticket number. We'll use that to locate your ticket and escalate you to the top of our queue so we can help you ASAP.
After I signed up for your trial, it now says I cant log in. You gotta be kidding me, you just sent me a confirmation email you! And no one is getting back at me with my ticket reportssssss! Support ticket #*******, support ticket #*******, support ticket #*******.
Thank you for reaching out here and we apologize for the delay in response from support. We located your tickets and we can confirm that your account has currently been blocked and you will not be charged in the future. That said, Diana is helping you with your ticket, so please wait for her response and let us know there if you have more questions. Thanks!
I had inadvertently signed up for two separate Scribd accounts, and so paid for two subscriptions for about 8 months before realising I had signed up twice. Now why did I not realise that I had two accounts? Because although Scribd charged me twice every month, I was only able to access Scribd through ONE of my email addresses, leading me to think I had only one account.
When I raised this with Scribd, they refunded me only the latest charge, when this had gone on for 9 months. They then point to their Refund Policy, which requires that you challenge any charge within 30 days. Needless to say if I have only one account that is usable, I don't think Scribd is charging me for two.
Utterly dishonest company. Stay well away from them.
Thank you for informing us, Leonard. Per our refund policy, we are typically only able to refund charges that are less than 30 days old. However, we can take a look at your accounts to see if we can apply some additional refunds.
That said, please update this comment with your ticket number and we'll get back to you ASAP. Otherwise, thanks for your time here. Have a good day.
I thought that I had unsubscribed only to find out that the automatic billing still keeps paying Scribd after the procedure. Now few months later when I found out about this, I went and tried to unsubscribe again, and to my surprise it required over 5 times to confirm to complete the cancellation.
After I thought I cancelled the deal, I was led to another page, which gave me the assumption I had succeeded. There was a bold font text saying "You still have 7 days to read" etc. BUT each and every one of these pages just gives this impression that I had succeeded to cancel the subscribtion, without actually completing the cancellation! There would be just a tiny mention in the end of the page that states "are you sure to cancel the subscription?", at least 5 times!
After all the confirmations the page gave a green notice that I had indeed cancelled the deal. Others guys here have stated that their billing has still continued, nevertheless had they really successfully cancelled the subscribtion. So I'll lay in wait whether there's still surprise bills to come in near future...
Thank you for informing us - please know, we cannot charge an inactive account, so something must have gone wrong with your cancelation. We have reported to our product design team concerning the issue with the multiple-step cancelation process and we are hoping it will be simplified in the future.
That said, our customer care team is readily available to help with cancelations and refunds in the meantime. To get in touch, please use this link: https://scr.bi/assist and your case will be escalated to the top of our queue so we can help you out ASAP
I was allured into subscribing for a…
I was allured into subscribing for a free period and although I cancelled and never used their web services again I eventually found out that I kept being charged monthly fees for many months for a total of 86.66 UK Pounds.
Eventually when I realised the overcharge I asked to be refunded the amount charged in excess but I only received 9.99 pds refund! I complained several times but they are insisting to say that I did not cancel in time. NEVER used then again and suggest you do the same too!
Thank you for contacting us here and we apologize for the frustration. Please let us know your ticket number so we can ensure we are assisting you to the best of our ability.
Scribd deducted amount without informing me even when i didn't used there free subscription they are big frauds.
Hi Gaurav, we're sorry for the trouble you've had with your subscription. We currently do not offer a standalone free trial. Our new members receive a free trial included as part of their subscription, which is why we ask for billing details. This way, there's no interruption for those who want to keep reading. If you need any assistance, please write to us here https://scr.bi/assist so your request can be escalated. Thanks!
I have been a member for 1 day and already disappointed. I downloaded an audio novel and the chapters were out of order making me wonder if this was a legal copy.
I looked for Ready Player 2, a best seller, no copies at all.
At this point I am finding more available audio books at the library than Scribd. You also make sending an email difficult.
Hi Matthew, we're so sorry for the frustrating experience. While our library does rotate as you continue to read with us, we'd be happy to taker a closer look at your account so we can provide the most accurate information on your experience. Please use this link to connect directly with our support team and you'll receive a response from a specialist shortly: https://scr.bi/assist
So many complaints in here made by people who are being charged without
Wanting the service and me, wanting to pay so i can be legit member
With full access to books i am being labeled as "fraud ", after i sented all verification documents and being verified by custumer suport with the name Emily C. (Support Desk).
After making an account one year ago and not using it, i come back and wanted to pay membership fee, i found out that my credit card was blocked.
Fine, so be it as you wish. I will buy books somewere else.
Thanks for the comment here and I apologize for any frustration. We want to ensure we are assisting you to the best of our ability, but we will need to look over your account to confirm what happened. Let us know your ticket number and we'll get back to you as soon as possible.
From the business
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry you've had a hard time contacting us! Use this link to send us a support ticket: https://scr.bi/assist and one of our agents will assist you ASAP - EC