ScribdReviews 883

I'm Brazilian. O pay Scribd in dollar through my credit card. Right now, a dollar is R$5.8,99 dollars is a substantion amount. And here I am, trying to cancel 2 months in a row, Just because the book I needed to finish my college period could not be found anywhere else. I Hope you guys can sort It out and give me a refund. Things are bad economicaly in Brazil and I have to squeeze my finances in order to pay IN DOLLAR for your mistakes.

I joined on 18th nov 20 and couldn't find useful after 2 days so until 17th dec i tried to cancel but no option available anywhere, no customer service in uk, i delete my account and still they took money from my paypal(£9.99). I have to call paypal and requested them to block this company from taking future payments. They are making fortune by trapping people on trail basis eg 1mil people joined and couldn't cancel trail and gave them 10mil for nothing!.
These people are purely fraud.

I used my debit card on the site for nearly a year without incident. The site doesn't save many books that I tried to save so I had to bookmark them, they are no unlimited and the audio on audiobooks frequently goes out. They have a nice selection of books so I dealt with technical glitches.
I tried to make my 1st attempt to do auto payments on my credit card and had to freeze my credit card. I have to contact Experian because they made it look like I was trying to max out my card. The first charge of $100 went through and they refunded but then kept trying to charge.
They don't have a phone number so I have to wait and hope someone helps me. When I tried to log into my account it was gone and they thanked me for signing up yet they were still making several attempts to charge my card! Don't bother with this company or if you do use a visa gift card or something. They offer a bunch of crappy perks that don't even work most of the time but can't work out bugs on their website and have no phone number?! It's the largest internet library and no phone #? It's shady and seems to be a scam. Hope Audible crushes them.

SO I have been charged continually for the PAST 17 MONTHS and have only just realized that I'm still being charged, today, despite having CANCELLED the membership before my free trial ended. That amounts to 234 dollars in total... WHAT A FRAUD MAN. I just went to their refund policy and saw "Transactions more than 30 days old cannot be refunded". Ever so conveniently they allow refunds for "unused premium subscription", but disallows refunds for more than 30 days old. HOW ABOUT THE USERS who cancelled but were still charged, isn't that FRAUD already since the user had cancelled but somewhere somehow your system did not capture it? Then isn't it your problem, not the user's? So why is the user being penalized for your system's issue? I thought I was the only one facing this issue, not boy was I wrong; seems like I'm not the only one having this problem.

To anyone thinking of subscribing to SCRIBD, even for a free trial... don't. Unless you want to go through the same frustration as many users here, trying to cancel a subscription (or in the process, getting charged for a subscription you've cancelled more than a year ago).

Genuinely disappointed that such companies exist. Absolutely disgusted.

#*******

I've been using this service for about a year after getting a free trial to listen to an audiobook I couldn't find through my library app. I have never had to wait until the next month to access an audiobook I wanted, and I usually listen to six or more books in the span of a few weeks. The price is really fair for the selection and availability. I do wish it were easier to search books by series in the app like you can in Overdrive. Overall, I'm pretty happy with the service... and this is coming from a total penny pincher.

I "subscribed" to this service to read 1 single file.
That's all.
I cancelled before my renewal date.
Or that's what I thought.
Then I realised I got still charged.
I cancelled again - or that is what I thought.
We played it a bit until today I figured these cheaters have 3 friggin buttons on 3 friggin different pages you have to go through to cancel.
And they are deliberately misleading you thinking you have already cancelled.

1. button end subscription button:
A new page opens and it says you have 27 days left of your subscription
But behold...
You have to scroll aaaaall the way down to the

2. Button Continue cancellation that opens a 3. Page that asks about feedback. That still does not mean you have already cancelled because you have to click on

3. Button on this 3 page: Submit & Continue

Oh wait there is a 4.! Button on the 4. Page!
They are indeed taking the p. And we should sue them all who got screwed w their subscription.

4. page bottom:
Complete cancellation. (these are not very visible either)

Anyway I did a screen video about this process.
Atrocious!

Who wanna team up against them?

Like many others, I signed onto this service on a whim. In all likelihood, I used the service for a few weeks, and forgot completely about it. Whether I began the subscription by internet, or android, I honestly don't recall. Eventually, after I'd reviewed my bank statements sometime later, I made efforts to cancel the service. It wasn't exactly an easy process with the time constraints I had. The only recourse I felt I had left was to obtain a new card from my bank. However, the charges kept coming! I've lost over $100 thus far. I've found nearly 50 other complaints alleging the same issues, collectively amounting to consumer losses in the thousands. I've filed a complaint with the BBB, and have only now begun to learn about many other unsatisfied customers. Scribd may argue otherwise, but if you search their website, the policy concerning refunds is itself condemming that there are no preventative controls in place. The business model lends itself to the consumer being careless, and exploiting a weakness, it's that simple. If you're lax about your banking account, laws are in place that don't exactly favor the consumer as you might expect in this instance. It's purely an ethical matter, that Scribd appears to be more than willing to exploit.

If they treat you like me, they will steal your money once they have your credit card. Do not let them have it.

I wanted to look at one book they had available, so I took them up on their free offer. I took that look, then canceled the service. Months later, I realized there was a recurring charge on my credit card that I did not expect. I tracked it down to them and notified them that they failed to process my cancellation. They offered to refund one of the months, but were slow to respond to my complaint. They never refunded that month. When I contacted their customer support, they explained we were so close to the next month's charge that they just decided not to charge me for that next month rather than issue a refund for the prior month - despite the service already being canceled, so no additional charge being authorized. They CLEARLY just want to get your information to start charging you and will do whatever they can to keep charging you, using unethical delays and 'system failures' to justify continuing to charge you.

Along with all the other disgruntled people here, I do not have an account on SCRIBD and yet it is charging me monthly. Customer service is a circular shell game. You cannot officially request a refund if you don't have an account to log into. To reiterate: I don't have an account to log into so a) you shouldn't be charging me and b) it won't let me submit the request to solve the problem without one. Genius money making scheme. Will contact the bank for unauthorized charge and hope enough people have done so that it impacts them.

I signed up to listen to 'unlimited' audiobooks. At first glance, there seems to be a lot of choice. Until you actually listen to one or two books. Then suddenly, all the books you were interested in listening to and everything in your saved items list mysteriously become unavailable.

They claim this is to do with their 'rotating library' but it is simply too coincidental that this happens to be all the books in my saved list. This happened one month and I thought it was a blip. Didn't listen for about 6 weeks. Listened to a few books this month and the same thing happened again.

I am far from being the only person to remark upon this happening.

This website is completely disingenuous when it calls itself an unlimited service to the point where, in my opinion, it borders on being a scam.

You promised me to show me the contents behind the YOUR READING THE REVIEW page and after signing in
Now you placed me and left me behind in a blank white page that is filled with nothing

Now what
Murmured* ooo i thikn you got ad blocker on or some other extensions that have interrupted the sign in

Then you shut the $#*! up ge ta life you $#*!ing undeveloped fetus you peice of $#*! you $#*! sucking black people
You guys go suck a $#*! you $#*! $#*! mother $#*!er cows vagina look alike penis $#*!

You $#*!ing useless human beings to why the $#*! we need to download the $#*!ing thing cuz your website is trash $#*!ing trash!