ScribdReviews 883

I have been charged 8.99 USD today and I don't event have an account! How am I supposed to cancel or get a refund when I can't sign in? What a scam company!

I've tried and tried to get an answer to why a payment of €9.99 has been taken from my bank account

If I use the site it just says this email is not manned by humans

If I use what I'm led to believe is a bona fide email address to get an answer I never get a response

I presume we have now reached the stage in technology where robots set up and run fraudulent websites

If anybody can tell me how to communicate with a human at Scribd - even the guy who maintains the robots I would appreciate it

Please use *******@gmail.com as it's an email the robots don't know

Thanks

Tony

I cannot log in to my account. It says I don't have one. Yet it is still charging me a monthly fee. DO NOT JOIN!

I've been trying to access my account by following the forgotten username/password on their website and it's misleading. I receive notifications that my email is in use and a password reset has been sent. Yes, spam and junk folders have been checked. It's impossible to get a hold of someone. But I keep getting charged monthly.

I have cancelled my free trial before it even expired and it has been charging me 10 pounds per month anyways, DO NOT USE SCRIBD, THEY ARE SCAMMERS, IF THIS DOES NOT GET REFUNDED, I'LL HAVE TO RESULT TO LEGAL ACTION FOR SCAMMING.

Scribd hide unethical business practices behind small print, make direct contact difficult and take payments without your clear understanding or agreement. The worst business model on the internet.

I canceled my subscription the same day, during the "free" trial. Yet, I was charged for two months later on until I saw the charges and disputed them with Paypal. Their website showed no active membership nor did it show me that my membership ever existed (the history of membership, cancellation date or any transactions was conveniently empty). Thus, I had not active membership, no history of charges and yet I was regularly charged. That's fraudulent and unethical. Their support manager never admitted to the mistake and insisted that I never cancelled my subscription, despite the fact that my account showed no active subscription and no past subscriptions. Crooks.

Have been trying to cancel for 3 months in a row, NO success. I've tried to email them and they don't monitor emails, no customer service! Trying to cancel through their website just doesn't work. Help center is useless. The cancelation process is unnecessarily long and complex, designed to confuse and trap the subscriber. Make sure you spot and confirm all the "cancel" buttons, there are many. Have cancelled payment through CC provider and will dispute most recent payment. Complete scam and waste of time.

Tip for consumers:
Just buy the book you're looking for, don't waste your time looking for it on subscription websites.

I have cancelled my subscription with Scribd and I am still being charged! I had to pay an extra fee for the one month because my account was "on hold' as it expired but still being charged. After paying the subscription fee just to cancel my account, I am charge once again! The customer service is absolutely shocking. They never reply to queries or offer support. They are thieves! I have cancelled my debit order to you. If I so blady well as receive anything from you demanding payment, you can shove that informartion so far where you like it. I have had enough of this BS!

I have been charged AU $13.99 every month since July when I cancelled my free trial and membership. I even deleted the account and another account with these scammers just in case I was using both my emails, and STILL get charged for something I didn't intend to use beyond the trial. I tried contacting them about cancelling and why I keep getting charged and NO RESPONSE. DO NOT TRUST THIS COMPANY. This review better get me my money back or at the very least, which is what I expect from such scammers, cancel my accounts so I never get charged again. Waste of my money.

They have charged 2 times my bank account with an ammount of 9.99 each time. I had cancelled my free trial subscription right after I created my account, however, it appeared as if it was on when I went to my account to see what happened.

Ticket number: #*******.

I have been paying £9.99 for a Scribd subscription every single month from 17/05/2021.
I have cancelled my trial prior to this date so I am so confused as to why I was still charged without my knowledge and consent. I would like to get a refund for all those months of unused subscriptions please. I am also unable to receive email verifications to log into my account to use help desk. They would not arrive no matter how many times I resend. Support ticket #*******
I'm absolutely gobsmacked at the lack of support and outright disregard for customers going on with Scribd. If this issue is not resolved, I might have to involve the Financial Ombudsman because this situation is not at all ideal.

Like many others, I have experienced a sudden charge to my credit card yesterday from Scribd. Which is puzzling because I have cancelled the subscription (with an email received on this from Scribd) in July.

Upon checking, I realised they started charging me again since October, 2 months after I cancelled. I believe this a sneak in charge that gives you the false belief of the subscription cancellation being effective. You have up the scam game and learnt from the other reviewers Scribd. Good game. I have reported you to the bank. May your scam game bring you loads of trouble.

I have just noticed that I am still charged for a membership after cancellation. I have cancelled a long time ago. This is so disappointing and a fraud case.

I used the free trial and this platform is just not user-friendly at all. I decided to cancel it after two weeks of the free trial. I am 100% sure I "end the membership" and I even got an email from them telling me not want me to leave. However, they still charged my credit card! I went back to my account and found out they will bill me again at the next cycle! I am like... ok, maybe I made a mistake. So I "end the membership" AGAIN. After I finished the whole process, I went back to my account and EVERYTHING IS UNCHANGED! WHAT THE ACTUAL F*CK! You will have to cancel your credit card if you do not want their service!

Most Scribd content has been uploaded by users who do not own the copyright, or from content that is hosted free on other sites.

If you're fine with illegal content, just download from a torrent site. No cost, more choices.

Scribd charged me for over a year through an account based on my government email, though I've never signed up using that address. I am a lawyer in the Philippines tasked to protect consumers from harmful business practices. After reviewing several websites, I am convinced someone should do something about their deceitful and fraudulent practice.

If you live in the Philippines and you've been a victim, comment here so I can reach out to you. For all the consumers that Sribd has scammed, this may not be relevant now, but the fight has to start somewhere. If we can hold them accountable in our country, hopefully it will set a precedent for other jurisdictions to follow.

For information, already sent a complaint to Scribd after realizing their charges, support ticket #*******. They replied to me in less than 3 hours because I think they recognize that I am someone who will take on this fight.

I was charged for 4 months of subscription with no authorization. I emailed them after the first charge requesting them to refund me for the charge and make sure I was not to be charged again. I was charged another 3 TIMES after this. I just emailed them AGAIN and have had no response to my emails to their support team. I WANT A REFUND ON MY 4 TOTAL CHARGES!