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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I sent a email requesting a refund. I paid for a year. I only used the site for like 3 months. I was sure I cancelled it but a year later I was automatically charged for another year. I asked for a refund and the response I got was they gave me my purchase ID and said I signed up for a recurring membership. And that's it. Didn't even acknowledge my request for a refund.
Ik ben jullie heel dankbaar dat jullie mij geloofde en onmiddellijk het bedrag hebt terugbetaald.
Ik waardeer dit echt heel erg!
Daarom mijn oprechte groeten aan jullie.
Verlinden mario
I paid for an annual subscription on OTBboyz and still cannot access my account. Now I have no option but to contact PayPal and reverse the charge.
My cancelation process was very easy to complete. It is to bad the score group shows ads and then what you purchase is not wat the ad says. Accident or intentional?
I had an experience where I needed my account deleted and future payments cancelled. They emailed me back quickly with confirmation that my request had been completed. Perfect service thank you.
Je n'ai rien demandé et vous me prelevez tout les mois
Everything was very simple and straightforward when decided to start, and later, stop a subscription using the SegPay website. As a customer, my business dealings with them was very easy to manage. The most important impression I have of SegPay is that they provide a very professional service.
Had a subscription by mistake and then messed up a past subscription that I wanted to keep losing my logon and password. Frankly, I not sure what I'm doing at times but Segpay has always been quick and helpful
The person helped me with care and understanding of the situation and remedied the problem that best suited me. I am very much thankful and appreciative of the person's help.
I keep getting these message from you about paid services. I wish to end ALL payments to you. Could you maybe disclosed what the purchase consisted of this kind of inqueries you are bound to get. Please reply or none will be honored
It is premature to give a final review because the screaming services are still continuing.
However, I consider your service as attentive and reliable.
Communication with Segpay was quick and easily handled. My issue was swiftly handled and there were no problems. A few questions that I asked were responded with very clear instructions on how the matters would be handled. I truly felt that I had nothing to worry about.
It's annoying that I pay for 30 days and then they charge my account again without asking. I reserve the right to keep the fee for 30 days if I want to pay for this period in the future, which I will renew if I want. During the day, but even in the evening, there are no residents, I don't pay money for empty apartments.
I asked for a refund for a subscription service that I was unwillingly charged for (even though I cancelled it), and Segpay didn't do anything about it.
Un trato excelente, me solucionaron un problema el cual yo no sabía cómo abordar
Smart to charge people when banks are closed when you know there is a high rate of declines for random charges. That way a person will not be able to re up their membership that they had for like 11 years. You might have been the worst company to deal with.
After being ripped off by this Segpay mob I contacted them and asked to be spoken to directly. Not this email back and forth bull$#*!. Why you can't speak to a real person instead Of going over things again and again with a computer generated entity. I still don't know who or why or how they took money from my PayPal account without my knowledge.
I've never used PayPal to pay anything I use it to store funds that I keep and transfer to my personal bank account. When required
I registered two subscriptions one unique, one recurring. I wanted to cancel the recurring one. I hope that the cancelation has been put in the system and that I won't be paying another month of this recurring subscription.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members