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SendMyBag Reviews Summary
SendMyBag has a rating of 4.7 stars from 1,043 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
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Easy booking and tracking. Sent 2 large suitcases. Eady tracking. Good value for money. Would use this service again..
Bag was delivered as promised and when we had a query about an extra charge from their carrier it was attended to and sorted as promised.
It is very important that you order as early as you can the travel tags ir documents needed for the shipping even if you are not sure how many you need... otherwise you have to make your own and it is not easy. Also they explain everything very well in their videos and you can just follow their advice
5 star service from day 1! Relocating to another country is very stressful especially when dealing with customs and Brexit. Excellent customer service too!
Everything was perfect and as schedualed
The bags was sent as it is and arrived one day before expected
Instructions very clear and seamless transfer. Pucked up and delivered when they promised. I would definitely use again and recommend to anyone thinking about it..
Follow the instructions carefully and all goes well. Whenever I've used Send My Bag they have delivered. We've used them now six times over the past two years. Our luggage has always been picked up on the day and time appointed. Delivery has usually been a day earlier than anticipated. They have figured out how to make this service work…. So they can deliver for you.
The whole process was very smooth and highly professional. The instructions were very clear and the advice (e.g. On securing labels) very helpful. My suitcase was picked up on time, I received tracking updates along the entire journey, and the suitcase arrived in pristine condition, even earlier than the anticipated delivery date.
If you will chose this company, be ready to be robbed and pay much more then you see on the price list. First you will get unexpected fuel surcharge, then they will charge you with exceeded volume of your bag. Please do not make my mistake, DO NOT pay exceeded volume charges. They will not tell that you have an option not to pay and just to dispute. Even if you open a dispute and provide all the proves of your innocence, they will never return you your money, they will just steal them. They will never accept any of your proves and will never provide any proves from their side. Do not recommend
I have used Send My Bag on six different occasion shipping suitcases back-and-forth from the United States to Europe. I have always been amazed at the level of ease, coordination, value, and unparalleled customer service from Send My Bag. I would highly recommend it to anyone who might need a service like this.
My case was collected, dropped off, within 48 hours in the same condition as it left me.
Using Send my Bag enabled me to travel with freedom and ease! No lugging off and on trains, planes and automobiles!
I wouldn't hesitate to use this service again
After a bagnapping experience in December where FedEx held my bag for 3 months in Paris with Sendmybag ( ruined a 50th anniversary trip) we gave them another chance once the bag was found. And released and badaboom three days and it arrived from captivity in Denver. Lessons learned always AirTag tor luggage at least you will know where it is. NEVER USE FEDEX OR UPS to ship disaster awaits DHL are the absolute pros.
Great service. The only things that would improve it would be weekend collections/deliveries as well as a set time period for collection/delivery rather than an entire day waiting in. Or the ability to deliver to a parcel shop.
I have used Send my Bag on several occasions to transport a case from France to UK or vice versa - it has always been a good experience, the case arriving safely within the time limit organised.
Awesome support team who assisted when timing changed.
They pick up the luggage on time as scheduled and deliver it on time as planned. Luggage always came in impecable condition.
From collection to delivery, the service was great. Friendly staff.
Really quick and easy to use. Just the thing for returning a lost bag left overseas!
So easy. Case delivered on time excellent service. Saves lugging a suitcase around when travelling.
Seamless experience by Send my Bag - will definitely use again and have already recommended to my friends
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lilia,
Thank you for your review, I'm sorry to hear you feel that way about the service.
We can only present a customer with an accurate quote whenever they enter the size / weight of their items using our quote tool. When you entered yours it provided you with your quote and the additional fuel surcharge that's currently in place.
Whilst your item was travelling through the network we received a notification from our courier partner that there was a discrepancy with the size of your suitcase. We sent you an email offering you to dispute the charge if you believed this was incorrect or if a customer used estimates they can pay the outstanding balance. You opted to pay the charge and emailed the team the next day to start a dispute.
I have been engaging with you following a negative review on another platform at the beginning of April. Explaining why we could not accept one of the images (as the images do not show the measurements from the widest points). However, you rejected to provide these. I am more than happy to continue to review the dispute if you are able to provide the 2 revised images showing measurements from the widest points.
Thanks,
Darren
Send My Bag