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Set In StoneReviews 143

4.9

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Set In Stone Reviews Summary

Set In Stone has garnered a strong reputation for its exceptional product quality and professional installation services, with customers frequently praising the knowledgeable and responsive staff. The installation teams are noted for their efficiency and attention to detail, contributing to high levels of customer satisfaction. However, some reviews highlight concerns regarding delays in communication and the occasional lack of follow-up on design inquiries, which may detract from the overall experience. Despite these issues, the company is generally recommended for its diverse selection and commitment to customer service, indicating a solid foundation for continued success.

This summary is generated by AI, based on text from customer reviews

service
1
value
1
shipping
1
quality
2

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North Carolina
1 review
0 helpful votes
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Choosing tile for kitchen backsplash
February 20, 2020

Greeted as soon as I stepped in showroom. Owner helped select several samples after showing picture of my kitchen. Office manager gave me several tile setters to call and get a quote. Finalized ordering after tile setter measured and gave me quantity to order
I called office and they ordered and gave delivery time. Everything went smoothly with office. Good people to work with.

Date of experience: February 20, 2020
North Carolina
1 review
0 helpful votes
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Brooke, Lizzie, and Lindsey were all Knowledgeable, patient, and friendly. We got all our tile, flooring, and stone from one store. Thank you so much.
Tom and Ines M.

Date of experience: February 18, 2020
North Carolina
1 review
0 helpful votes
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Tile, counter tops!
February 18, 2020

Brooke and Lizzo were wonderfully patient and very knowledgeable and we enjoyed seeing and talking to them each time..

Date of experience: February 18, 2020
North Carolina
1 review
0 helpful votes
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5 rating for Set in Stone
February 14, 2020

Great customer service from Lizzie who clearly knows the inventory. Mary Longo

Date of experience: February 14, 2020
Louisiana
2 reviews
15 helpful votes
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Great customer service
February 5, 2020

Customer service described what I needed to do/bring to figure out a counter top for my sink. She assisted me right when I got there on picking out a "remnant" (less expensive and all I needed was a smaller piece for my job). Very easy, found what i needed. Unfortunately they are so well liked i guess that the order time is way out! Looking forward to getting measuring done and install done soon I hope!

Date of experience: February 5, 2020
North Carolina
1 review
7 helpful votes
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Not overly impressed w service so far
February 1, 2020

A bit on the snooty side, doesn't always get back with you as promised, be sure to double check/verify dimension calculations for quote

Date of experience: February 1, 2020
North Carolina
1 review
0 helpful votes
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Toni stutts
January 28, 2020

It's was fun! Lindsay helped me with any questions I had. She was great to work with. I'm excited to go back and make my final granite decision.

Date of experience: January 28, 2020
North Carolina
1 review
0 helpful votes
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Bathroom project
January 23, 2020

I was greeted by very helpful and friendly women! I received help picking a vanity top, and tile! Love this place!

Date of experience: January 23, 2020
North Carolina
1 review
9 helpful votes
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Good to do business with!
January 10, 2020

Have purchased tile for multiple projects and in every case, support in selecting tile (Lizzie) has been great and response on estimates and orders has been prompt. The products ordered have been delivered as promised and in good condition.

Date of experience: January 10, 2020
Georgia
1 review
2 helpful votes
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Always Helpful
January 10, 2020

Lizzie always does a great job helping with tile selection & all your needs. The entire staff are friendly & willing to help.

Date of experience: January 10, 2020
North Carolina
1 review
0 helpful votes
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Floor tile and backsplash
November 13, 2019

Lizzy was wonderful to work with and extremely knowledgeable. She made the process easy.

Date of experience: November 13, 2019
Florida
1 review
0 helpful votes
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High Marks all around!
October 4, 2019

Lizzy has always been so helpful and patient. Materials have always been there when I requested. Very good selection of items.

Date of experience: October 4, 2019
North Carolina
1 review
0 helpful votes
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Awesome
October 1, 2019

Very professional and helped me with all my design needs. All the girls are so helpful. I do remember they close on Saturdays at 1:00 and that is the only day my husband can come to check out their tile. It was just 1:00 on the button when the girl said she'd wait for us to come down.
You don't get that ever in other business's.

Date of experience: October 1, 2019
North Carolina
1 review
20 helpful votes
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We moved here a year ago and have remodeled all but two rooms in our home. The incredible selection at Set in Stone provided the beautiful wood-look porcelain tile floors throughout, a quartz countertop and new shower tile in the master bath, floor and shower tile in the new bathroom addition, and new granite and backsplash in the kitchen! Lizzie, Lindsey, Brook and all the employees are extremely helpful and professional. We couldn't be more pleased!

Date of experience: September 9, 2019
California
1 review
6 helpful votes
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Patient and helpful
August 22, 2019

Everyone we interacted with -Lindsey, Lizzie, Brooke, and Ariel - were incredibly patient with us in our multiple visits to Set in stone. When we were stuck and indecisive, they were able to provide helpful guidance. All in all, a great experience.

Date of experience: August 22, 2019
North Carolina
1 review
0 helpful votes
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Excellent advice and quick delivery
August 19, 2019

The designers at Set in Stone were very helpful helping us pick out tile and quick to deliver the product selected.

Date of experience: August 19, 2019
North Carolina
1 review
10 helpful votes
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Tile for backsplash
August 15, 2019

Set in stone was so helpful while I was trying to decide on style color etc. Took samples home several times and was shown a few new samples-which I decided to purchase. Still need to decide on grout-will wait until I get tile installed and can see samples against the backsplash. So pleased with Set In Stone for patients and help with my project. I purchased a counter top about one month ago and love it. Service was great and job looks wonderful.

Date of experience: August 15, 2019
North Carolina
2 reviews
0 helpful votes
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Updating our master bathroom and I was in need of help picking out floor tile, I thank the ladies working at Set in Stone for the positive feedback on my choice.

Date of experience: August 7, 2019
North Carolina
1 review
8 helpful votes
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This is my second large project with Set in Stone and once again they were amazing to work with. Always available and accommodating and great at offering up ideas I hadn't thought of. They also have an incredible selection. I would highly recommend them to anyone doing a kitchen/bath/laundry area. You won't regret it!

Date of experience: July 24, 2019
Illinois
1 review
0 helpful votes
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Fabulous experience
July 22, 2019

Brooke was extremely friendly, knowledgeable and helpful. She identified several options in the store and with their resources. The price was about $1500 less than a competitor with more options. Will definitely recommend in the future!

Date of experience: July 22, 2019

From the business

Since the first day in business we’ve been bringing the best selection of products and merchandise to our customers. Our business name has become synonymous with quality throughout Aberdeen and the surrounding areas. We do our best to ensure a permanent variety of fantastic items along with unique limited edition and seasonal items that fit any budget. Our specialty is Tile, Natural Stone, & Quartz Countertops.

Conveniently located at 305 Fields Dr, we’re driven by our dedication to the best service in the business. We can’t help but smile with pride every time someone walks into our store excited about the great selection, and walks out satisfied. It means we’ve done our job right. We invite you to get in touch with our team to help Create your Perfect Space! Let's get it "Set in Stone"!