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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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They shipped fast, they are nice quality, I did not feel that they held in my buldges as they show on tv, but they were nice and shiney material, there wasnt any padding to tuck in the tummy like I thought there should be.
Initiated an exchange with SM # & zip as instructed. RECEIVED NO EMAIL INSTRUCTIONS AS PROMISED. No way to contact directly. No phone # etc. POOR, POOR, POOR.
We'd love to look into this, Julie. What is your order number? You may also send us a private message with your order details through our facebook page and we'll have someone ready to help you right away.
The website says it has 24/7 customer support and they do not. They do not have a ph# I cancelled my order within 5 minutes of placing it the only way you can at any time via email and messenger and was told the order was "processed" and can't be cancelled. Shady shady shady!
With their lack of customer support I seriously doubt that once you place an order you can ever get a refund. Filling a dispute with my bank as soon as the transaction goes from pending to completed. I would never ever trust a company that has business practice like this!
We're sorry to hear that, Melody. Can you tell us your order number or your email address so we can look into it.
We hope to hear from you soon.
Predicting a CLASS-ACTION LAW SUIT thats IF you can contact them... very fishy company NO customer service or direct contact ONLY reems of email replies and text messages... but NO results just tie wasting runaround... REALLY pissing me off!
DON"T BUY - THE PRODUCT IS ABSOLUTE CRAP - GREAT COMERCIALS AND ADS...
We're really sorry to hear that, Sue. Please tell us your order number so we can look into it. We can send you a replacement at no extra cost. Otherwise, we can just process your refund. Please visit this link to learn more about our return policy: https://shpmint.com/smretpolicy
We hope to hear from you soon.
They do nothing. And you cant return if bought on sale. Never again. Silly that you have to state in 100 characters why you hate this product
We're sorry to hear that it didn't work for you, Carol. Can you tell us your order number or email address so we can look into it? We can definitely process your refund for you or send you a replacement at no extra cost.
You may also visit this link to learn more about our return policy: https://shpmint.com/smretpolicy
We hope to hear from you soon.
I purchased two products. Neither provide any slimming, so I was going to return. Like the numerous reviews below say, it won't let you start a return. I entered my order number and zip and it says it couldn't find my order. So I send a request for customer service support. I get 11, yes 11, auto generated responses that no matter the details I provide repeatedly tell me I must be entering the number in wrong and I should use the return process... which I explained 10 times wasn't working. There is no phone number and no one will give me an actual response. At this point I truly believe they are trying to run the return clock out so I cannot return it. So frustrating and a waste of my time and money.
We're sorry to hear that it didn't work for you, Evelyn. Tell us your order number or your email address so we can help you with the return/exchange process. You may also send us a private message through our facebook page with your order details and we'll have someone help you right away.
We hope to hear from you soon.
I ordered two over the waist shaper. It didn't fit so I wanted to return it for a refund. The would refund my money minus 6.95. They told me to keep the items. They only refunded part of my money.
Hello there, BJ. Thank your for raising your concern, Our record shows that both items you ordered were refunded, the $6.95 deduction is not for the shipping fee. That is for the refund fee. Here's a screenshot of our return policy: http://prntscr.com/npy5ef
You may also visit this link to learn more about our return policy: https://shpmint.com/smretpolicy
Should you require further assistance, don't hesitate to let us know or send us a private message through our facebook page.
Shapermint has horrible suspicious service. They ask you questions that they do not need and already know and they want you to say yes two questions that they have already asked. For example, say yes that you live in #, say yes that your name is #. They give you an 800 number to cancel your order and that number is not even the right number. They will not stop talking to let you ask a question, etc. SO VERY SUSPICIOUS!
We're really sorry for the automated messages, Bernice. What seems to be the problem with your order? Tell us your order number or send us a private message through our facebook page with your order details and we'll someone help you immediately.
We hope to hear from you soon.
I received the wrong items. The return request only generates an auto email response. There is no number to call. It is a waste of time to even try to get the right items. I wish i had researched this company before buying from them.
Oh, that's too bad, Jean. We didn't mean to make you felt that way. What is your order number or send us a private message through our facebook page with your order details and help you right away in processing your return request.
We hope to hear from you soon.
Iam in tears because i am literally trying to focus on selfcare and rebuilding my confidence. I saw the ad and decided to trust shapermint! No one returned my calls! Auto txt reply! Not helpful! They debited my money 26.95! Still no call back to fix my order! I hate i chose these people! I hate it! I am so upset! Please shapermint run out of business! You are hurting poor women like me!
Calm down, Dianna. We're definitely not a scam company. What seems to be the problem with your order? You said it needed to be fix, right?
Tell us your order number or the email address you used when you placed the order and we'll take a look what happened.
We hope to hear from you soon.
DON'T BUY THIS - TOTAL SCAM! The bra doesn't hold like it shows in this video. I'm not flat and my girls still hold up decently but this was complete pancake boob. It's the thickness of a cheap polyester sock. Comfortable - sure - but not at all worth them money. PLUS the return policy is to charge you $6.98 so you never really get back your money AND then they told me to just keep it! It's that cheap! They don't need the return. They've just made their money back with your $6.98. I posted this on their facebook ad and they have now blocked me from letting other people know.
We're really sorry to hear that it didn't work for you, Megan. The $6.95 fee is what we called the refund fee that will cover the shipping and processing the order. We told you to keep the item because we can no longer sell it as well.
Here' what we're going to do, we will manually refund the refund fee for you. Send us your order details through our facebook messenger and we'll have someone assist you right away,
We hope to hear from you soon.
Shapermint Customer Service is the worst! Dispicable! All I'm getting is auto text messages asking me how can we help? I explain to them they sent me wrong size and I need them to send me the correct size. For two weeks straight we go back and forth with auto text stating that they are receiving a freaking BLANK PAGE! Rip off company! Stay away! Especially if you get the wrong order. Their shapers are ok. Feels good on, but roll down a little.
We're really sorry to hear that, Darlene. That's not the kind of service we want you to experience. Please allow us to make it up to you, tell us your order number and the size you want to get as a replacement and we will process it as soon as we receive your reply.
We hope to hear from you soon.
Feel a scam. Decided against order. Cart won't empty. No reply to email or phone calls over one week. Empty cart.
You just need to go to your cart: http://prntscr.com/nkmzed and click the X button beside the item: http://prntscr.com/nkmzqs
Should you require further assistance, don't hesitate to let us know.
What is your phone number i need to talk to some one about exchange or return? Your company is the hardest to get any customer help!
We're sorry, Rosemary. We don't have an active phone line yet, we're still in the process of securing one. It should be ready anytime soon.
Regarding return or exchange, you may submit your request here: https://returns-exchanges.shapermint.com/#/
If you need further assistance, you may send us a private message through our facebook page.
I had a hard time giving one star. I went by their sizing chart, but still didn't fit. Including the next size up. Customer service is awful, you can't talk to a person. Don't order from these people. I believe this is a scam. Doesn't fit, rolls down, uncomfortable and doesn't shape anything. Didn't work for me at all. I can get better shape wear at Walmart or the mall. I would return everything and get a full refund but I've learned that this isn't possible. Buyer beware!
We're really sorry to hear that it didn't work for you, Ashley. We can definitely provide you a refund but please know that the shipping fee is non-refundable.
Can you please provide us your order number so we can have it checked? We hope to hear from you soon.
I was skeptical... I've bought many shapewear items over the years. Some worked but were excruciatingly uncomfortable. Some were comfortable but didn't do much.
I took a chance on shapermint after watching the videos.
I'm not overweight but have some bulges. The high waist panty is perfect! Bulges gone with all day comfort.
Really, people try this product.
Wow, we're so glad to hear that, Diane.
The clingy stuff they show on the waist band that is supposed to grip, does NOTHING! The first time you bend over, sit down, stand up, move, sneeze etc. they roll. Instead of a smooth silhouette, you get a big old roll of fabric right at your waistline.
We're sorry to hear that, Mary. You probably need to get a different size. It's best if you get your size based on your actual hip measurement in inches.
Can you please provide me your order number or email address? We'll be happy to send you a replacement right away. Also, what is your hip measurement in inches?
We hope to hear from you soon.
Am tired of the emails. You charged me for the products I ordered you only sent me 2. And the other one is a small and as soon as I realized I clicked a size small I contacted Shapermint immediately and she was suppose to change it. She did not I received the small and 1 XL and I never received the other one. I need to speak to a supervisor immediately. I really like the one shaper that I have. But it would be nice to get the other 1 that I ordered. Customer relations suck.
We're really sorry to hear that, Inga. Can you please provide us your order number or email address? We'll go ahead and sent you a replacement order right away at no extra cost.
We hope to hear from you soon.
Im SO SUPER disappointed in the 2 different Shapermint products I purchased!
They roll down, the adhesive that's is on the top does nothing! The boy shorts rise up on the upper thighs as you move. Yes they flatten my tummy; but if they roll when moving what exactly is the point?
I Purschased the cocoon butt lifter panty and the high waist Boy short.
I had high hopes but big let down.
We're sorry to hear that, Malikah. You just probably need to get a different size. It's best if you get your size based on your actual hip measurement in inches.
Tell us your order number and your hip measurement in inches and we'll send you a replacement for free right away. We hope to hear from you soon.
I was a little bit nervous after reading the bad reviews that I would have a similar experience with their products. Although when I received my order I was so pleasantly surprised. I got 3 bras and I absolutely love them. I got a 2X and it fits very true to size. I will definitely order from this company again. Keep up the great work :)
Wow, we're so happy to hear that, Tatiana.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's great to hear, Karen. You also probably need to get a smaller size or you may try the Co'Coon brand. It has extra tummy control compare to the Empetua brand.