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ShoedazzleReviews 8,177

3.2

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From the business

Sells shoes via monthly "subscription".


shoedazzle.com
Founded in 2009
El Segundo, CA, United States
+170
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Shoedazzle Reviews Summary

Shoedazzle has a rating of 3.2 stars from 8,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.

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TC
1 review
1 helpful vote
Follow tracey w.
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This is really unfair to me. I am sure you all are aware of my situation, my name is Tracey and Jonathan was disgusting to me. He told me that i was tying up the line and at some point I must give up. I am very un happy with the way i was treated. No one wanted to help me. He even said that his company did no wrong. This is not professional behavior at all!

I never received an e-mail stating to give a different card. I assumed the card i gave was okay because my friend used the same card company and she received her order. I was told by Jaffrey/Jesse if i gave a different card/ a card that was issued from the USA they would ship my order out. I left work to put funds on that usa issued card, called back and was told that every item that i was confirmed on my order is out of stock. This is unacceptable!

Jonathan is rude, mean and very very unprofessional! He did not want to help me in anyway. He just wanted me to stop tying up the line and give up.
All i wanted was to be able to get my order or to be able to pick 8 different items for the price of what i paid for the order that was cancelled without my knowledge. Jonathan even went as far as to "speak to a manager" to get authorization to disconnect the call. I was not rude to him in anyway. He raised his voice at me and was very demanding.

Because of this I will not purchase another item from this company because of how i was treated.

Date of experience: August 1, 2012
California
1 review
0 helpful votes
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HORRIBLE!
July 31, 2012

HORRIBLE! They send substandard shoes and then somehow their size doesn't match the regular US sizes and the heels were actually uneven. If there were some stars lesser than 1 I would have given them that. On top of that you can never reach their clinet service number

Date of experience: July 31, 2012
Arkansas
2 reviews
2 helpful votes
Follow Tiffany M.
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I recently ordered a purse and a pair of shoes from shoedazzle.com. This was my first and will be my last time ordering from this company. I am almost positive the shoes are not exclusive as the website claims, which I kinda already knew this, because I do a lot of online shopping. However, they were having there two for one sale so I took a risk. The shipping was pretty fast, however the shoes I ordered look cheap, with smudges all over them like they had been worn. Not to mention it looked as if someone sewed in the shoedazzle logo over the original logo. I think this site is a rip off, forty dollars for a pair of shoes, sounds good however there are plenty of websites with cuter and better quality shoes, not to mention cheaper shoes than shoedazzle.com I only gave them two stars because I was satisfied with the purse I ordered.

Date of experience: July 27, 2012
Canada
7 reviews
23 helpful votes
Follow Carolynn F.
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I have heard good and bad with this site - Owned by Kim Kardashian - But it is free to try and until i see something I fall in love with it will be a window shopping experience for this girl.

Some of those shoes look extremely hard to walk in - eeeeee

Date of experience: July 18, 2012
Michigan
5 reviews
16 helpful votes
Follow Elaine W.
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Not exactly up front about final sales - I am now stuck with four pairs of shoes that I can't wear. The FINAL SALE info was in very very teeny tiny print. Thank Kim! Cancelling my membership now.

Date of experience: July 10, 2012
Massachusetts
1 review
1 helpful vote
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I wanted to exchange an item and they didn't want to exchange, now i am stuck with shoes i will never wear. I am never ordering anything from this website again. Its ridiculous.

Date of experience: July 5, 2012
Georgia
1 review
0 helpful votes
Follow Sass M.
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I've bought 4 pairs from Shoedazzle. Two of them were great quality, very comfy and stylish, nothing ordinary and very elegant. The other 2 I got, I knew they would be cheaply made because they looked like that in the pictures and I know when the platform is hidden and the shoe is made in China, the result is disaster! Nevertheless, I ordered them only because the particular colors I chose are hard to find in the slingback pump pattern, thats all! I dont know if i could step out in public in them though...
Some said that they change the labels. I have never ever seen similar or identical heels by other brands on Shoedazzle; maybe some high end designer immitation(China's favorite habit). Actually JustFabulous is the one that just changes the labels. 80% of their heels are made by companies like Qupid, Delicious, Anne Michelle, Breckelle's etc. I got heels from them that found out later that are made by Delicious(Paprika) and Ive seen a ton more from them that belong to other companies and on ebay for instance can be found for less or more, it all depends.
Final thoughts about Shoedazzle: I rarely am interested in their designs anymore, theyre repetitive. The heels always tend to be bulky, but for my job theyre perfect; their pumps are definitely NOT for everyday casual wear, only for going out. Some styles are VERY unique but still I dont think theyre worth the 39 bux tag, even with free shipping; just think that they prolly cost a dollar.

Date of experience: May 27, 2012
District of Columbia
2 reviews
3 helpful votes
Follow DeeThe W.
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ONE SENTENSE!
May 18, 2012

ONE SENTENSE! DON'T BUY ANY SHOE FROM SHOEDAZZLE!

Well, I am a shoe girl and love shoes to death. Having said that, I can tell when a shoe is a piece of crap!

Shoedazzle's shoes don't have any padding on the inside. They look great from the outside but feel like a piece of joke on the inside. Especially if you buy high heels from them, you will cry yourself to sleep after an event! You cannot even wear the shoes for 3 hours without feeling some pain on your pinky toes. If you are looking for a quality site to compare shoedazzle with, Ideeli is the "IT" place. I have bought 4 pairs of shoes so far and they are extremely confortable! When I say confortable, I mean to the extent of touching the inside of the shoe without putting it on and you can feel the soft padding!

I don't know why Kim and her team don't spend a little bit more money on some quality material to give the shoe some little class and confortability factor. I actually wrote them a letter and asked them to stop being cheap! Not sure if they will change or not. Honestly, there is nothing about those shoes for them to sell it at $39. They should just keep the site at $9.99 and I won't complain abit about the shoes they offer!

Some of the shoes that they marketted as "shoedazzle", I've seen the same shoes (exact shoes) by Michael Antonio!

On the other hand, I must commend their customer service. They ship the items on a timely manner and process returns ASAP.

Bottom line, If you love shoes, love glam and want to keep one shoe for a whole event without feeling like a piece of hurting mama. Then stay away from shoedazzle until they improve their shoe quality. Again, STAY AWAY FROM SHOEDAZZLE!

Date of experience: May 18, 2012
Texas
1 review
0 helpful votes
Follow Stina J.
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Shoedazzle advertises exclusive new designs picked for you by a stylist every month. NOTHING NEW OR EXCLUSIVE ABOUT THESE CHEEP DESIGNS!
As I've discovered Shoedazzle does not design any of these shoes, they are mostly these cheep Qupid, Bumper, wild diva, or Soda shoes you can by at websites that advertise cheep club clothes, and Shoedazzle replaces the desiners name with there own.
Shoedazzle sells there shoes for $39.95 every pair, it turns out none of these shoes are real leather or real suede, they are actually only worth about $25.00!
Check out google for Qupid shoes and you'll find the magority of "Shoedazzle shoes" for a much more affordable price, what they are actually worth!
Stick a celeb name behind anything and they try to double the value.
DO NOT GET DOUPED LADY'S, PLEASE!

Date of experience: May 15, 2012
Georgia
2 reviews
4 helpful votes
Follow Jacquelyn Q.
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It sells itself as a shoe club, and what's a part of clubs? Member fees. People should probably read the terms before forking over credit card information on the internet! Fortunately, recently the site advertised it wouldn't be charging monthly fees and there will be no need to "skip." Also, 39.95 is everything; a lot of sites you go to say, "$26.50" and then when you go to check out, between taxes and shipping another $10 is tacked on! I prefer no hidden costs that I always seem to forget to factor in. Are the shoes practical? No, but ideal for going out and fun occasions; they're for ladies who want to stand out for a night on the town. Try zappos if your looking for practicality.

Date of experience: May 4, 2012
New York
1 review
0 helpful votes
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They were never clear about the whole monthly thing. You would think that after you sign up they'd send you an email in regards to the monthly fee only, but that's how they get you. My boyfriend and I gave them hell for charging us when I had no idea. I ordered once from the site in January and never signed on again because I'm not much of a shoe fanatic, but they continued to charge me for the month of February and March. When I called and asked why if I never received any kind of notice or bought anything, the rep said that it was stated in my order confirmation on the bottom. I got so pissed off and told her that this website is a complete scam by practically hiding it from people. And if it's something EVERYONE knew about why did they decide to take the monthly membership fee off? Because people complained the same way I did. It was completely unfair. Nevertheless I got refunded for the month of March and not February, but was given 2 credits. I don't care for it though, the site can go to hell.

Date of experience: May 2, 2012
Wisconsin
1 review
1 helpful vote
Follow Sara T.
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I just received my first pair of shoes from shoe dazzle in the mail. They fit great, but are very cheaply made. I won't be ordering from the website again.

Date of experience: May 1, 2012
Florida
1 review
1 helpful vote
Follow Shelley Y.
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I signed up for the site a few months back. I had received 2 pairs of cute heels. When they came, it was quick and the packaging was perfect. The shoes were really nice. I order my third pair. These finally came after what seemed like weeks. The box the shoes were in was not from shoedazzle. The shoebox was almost completely crushed in on 1 corner. Oh, and they included some cheap press on nails for some reason. The shoes were fine from 1st appearances. When I pulled out the second shoe of the pair, it was obvious it was used. They put a new heel tip on it and attempted to resole the bottom. It looked like a hippo tried to squeeze her fat foot in it and run a marathon. I immediately called customer service. The rep told me she would refund my checking account. No sincere apology or anything. She just read her little script. After 10 days had passed, I called again to see where my refund was. The rep asked for the return tracking number. I told her I had not been able to get them in the mail yet. She then told me in order to get a refund, they must receive the shoes first. I told her that I was not a mind reader and that the previous rep never told me that. After dealing with this snotty girl for entirely too long, I told her that I would get their used a** shoes out as soon as possible so that I could be done with that company forever. How dare they put someone's health in jeopardy for a buck. They knew those shoes were used, and sent them to me anyways. Who knows if the previous user had any sort of foot disorder. I will never shop shoedazzle again and I will make sure anyone I know doesn't either. I'm sure Kimora would appreciate my business.

Date of experience: April 20, 2012
Illinois
2 reviews
2 helpful votes
Follow Vivian T.
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They do have nice selections, but you can find the EXACT same styles on other websites such as UrbanOG.com for MUCH CHEAPER! I don't recommend shoedazzle, its a waste of money!

Date of experience: April 10, 2012
New Jersey
1 review
1 helpful vote
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I luv Shoedazzle
April 4, 2012

I luv Shoedazzle. Their prices are affordable Amanda their styles are popping. Here is my official review:
https://www.youtube.com/watch?v=HgpVXlvsIMY&feature=youtube_gdata_player

Date of experience: April 4, 2012
Arizona
1 review
0 helpful votes
Follow Jessica d.
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Poorest quality shoes I have ever had the displeasure of purchasing. They are stiff, all synthetic materials, and completely mis-sized. If you're looking for cheap, uncomfortable shoes then please, buy from this site. Otherwise just stick to your local Nordstrom or Macy's for REAL designer shoes. I'm pretty sure I've found better quality at Payless.

Oh, and $5.95 fee for non-exchange returns? YEAH RIGHT! I'm not going to pay $5.95 because you can't make a decent shoe! Your Problem, Not mine.

Date of experience: March 30, 2012
New York
1 review
1 helpful vote
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I just received an order from Shoe Dazzle yesterday and it was wonderful! They come in this cool pink box, and includes a pink shoe bag, and a free gift which was Dazzle Me Pink nail polish, a nail file, a coupon book and it all came in a silver mesh bag. I'm loving Shoe Dazzle! All :) this way!

Date of experience: March 14, 2012
Minnesota
1 review
1 helpful vote
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Showdazzle is the worst site ever. Do not buy anything from there. Their details about their shoes are off, their customer service is terrible, and I have not even received the last two shoes that I ordered and they refused to do anything about it. All they did was give me free "style points" which are damn near worthless.

Date of experience: March 12, 2012
California
1 review
1 helpful vote
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Pure crap!
March 11, 2012

Pure crap! I bought a pair of shoes, unaware of the monthly charge, and they were cute enough. But they completely fell apart less than an hour into wearing them! THEY FELL APART! No joke! The stiching came undone and the entire front part of the shoe fell off! So I was left shoeless! Scam and cheap cheap cheap! I could buy a cheaper better quality and just as cute shoe at target! Plus my "show room" none of the shoes even match my requirements. I'm 6'2" so I wear a lot of flats and I requested to look mostly at flats and lower heel heights but all I got were 5+ inchers!

Date of experience: March 11, 2012
New York
1 review
1 helpful vote
Follow Kirsten A.
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Although this website has very nice shoes, they are theeee worst when it comes to business! First of all they never ever advertise the fact that the moment you purchase your first pair of shoes that your entered into a membership contract. Secondly they never ask you if you agree to the terms and conditions of the contract which includes them charging you a $39.95 a month fee. Then when you call them and ask for your money back, they tell you that the "monthly membership fee" isnt really a monthly membership fee, but a credit for a pair of shoes that you might want. Which means that they are basically forcing you to buy products because they have already charged your account for it. Then have the nerve to try and make it sound nice by saying all you have to do it pick out what you want and we'll send it for free. Its not free because they already charged you for it. This site should really think about choosing better advertisement and give people the option of this membership not just assume that people are okay with the terms and conditions. Its a lawsuit waiting to happen!

Date of experience: February 29, 2012