SkrillReviews 184

I have used this several times for international exchange, Between Canada, Vietnam, Germany.
Pros:
- best exchange rate net of fees
- can use credit card to fund transfer with no extra fee
- generous referral program ($25 if you use robertr53 at time of transfer)
- fast during weekdays, sometimes as little as 30 minutes for money to arrive

Cons:
- ID verification a little buggy
- when paying by credit card, expect to call your credit card company to authorize transaction

These guys have the worst customer service I've ever experienced. It would take days for them to get back to me.
When I signed up (as a Canadian), my only option was to transfer money using a credit card or another 3rd party company!
They were going to charge me over $80 for the small amount I was about to transfer.
This is supposed to make your life easier, however for myself, it did the exact opposite. Since I have complained to their department, they have now banned me. Now that's customer service! Lol.

This is your finances people. Be careful!

I put my money in this skrill account and that s it money did not go any where stayed in there account i send message they just close it no answer try to find phone number for them no phone number and my money just stolen from fraudsters where is the international police where is god is that the end of humanity thief's all over just in front of your eyes they steal your money they pay to put fake ads to show they are ok they are doing that very long time have stolen a lot of money from people infront of this fake world and down humanity which will accept such trash

Literally the worst e-wallet I have EVER used. I tried to verify my account by sending a photo of my ID so I could have a Virtual Credit Card, and they PERMANENTLY CLOSED my account for "not being over 18" when it clearly shows on my card that I am.
I sent an e-mail, to which they replied with "unfortunately the account associated with the e-mail address from which you are contacting us cannot be reactivated".
Makes no sense, I don't know what else to do.
Please avoid Skrill at all cost, there are MUCH better options around.

They are scumbags but after two weeks of the usual crap did the following.
When emailing them via an open ticket start your email with "Please note the all communication hence forth is being recorded for the case I have opened with the financial ombudsman" (*******@financial-ombudsman.org.uk)
When they say your ID isn't clear point out that it's an email attachment and that it's there clear as day as evidence
This got my account unlocked and I shall now close it
Good luck and I will advise of response from the Ombudsman

The directors of this company have been CC'd into my emails *******@leonoff.com, *******@paysafe.com, *******@gmail.com, and instead of helping they go out of their way to make the issues 100 times worse. I provided what they asked for to return funds to me and close my account. Instead of doing so, they then demanded that I open an account with another bank if I want my money back. After this they then created another list of requirements and even fabricated a claim that I accessed my account from another country. They invent rules as they go on to justify their stealing.

I wish there was a way to have google bring down the skrill site. These guys are pure thieves. I have used skill twice withdrawing less than 20 usd. Then one day I receive 20 usd and they restrict my account claiming that they want to verify document that I had sent them 4 months ago. Why had they not verified the docs yet? Why had they previously allowed me to receive less than 20usd. And they are targeting asian and africans. I regret shifting from paypay. I also hear skrill doesn't withhols your money if they reject your docs. Who does that? Tehe should reverse the money to my sender since he is legit or allow me to withdraw after 180 days just like paypal. SKRILL ARE THIEVES AND RACISTS.

Skrill stole my money. No verification needed when u deposit money in your account. But when u want to withdraw they asked all kinds of documents. I sent them all sorts of address proves with all the requirements ( 90 days period, full name, full date, clear address) and all has been rejected and replied to me what was written in their page how to verify address. I sent electricity and water bills for the last month and it was rejected. I sent government paper also with my taxes information and address and name and all still not accepted with no reason. Their reply is so silly and lazy and you can understand that they don't care about their customers because they copy paste their page how to verify the address as a reply with no real answer! Stay away from these scammers and save your money. My account is frozen with my money in it and I cannot withdraw the money. I also tried to call them not for free and they have a machine that answers and keep you holding. I kept waiting 10 minutes and I closed after. SCAMMERS ALL THE WAY!

Once they receive your money they will lock your account and ask for ID, which is understandable. But once that was done they locked my account once again and were asking for credit card statements that included my full name and parts of the credit card number on a single page that you were supposed to take a picture of. This is impossible since no such document exists (I contacted my bank and asked them). Their customer support is basically non-existant as it's just a one-way conversation with auto generated replies. STAY AWAY AT ALL COSTS.

They take advantage of peoples money. I open an account with them they said they have a 10% charge which makes sense but the went on taking another £100 in my account saying that it another charge for something I don't even understand. Please, people be aware of SKRILL THEY ARE CRIMINALS AND THEY WILL TAKE YOUR MONEY AND NOT REFUND YOU BACK.

The only thing you will keep getting from them is stories after stories. STAY AWAY FROM THE SKRILL AND KEEP YOUR MONEY AWAY FROM THEM. THEY ARE CRIMINALS.

I used the services of skrill for about a year, the turnover was 1000-2000 euros per month, the account was completely re-verified and about a month ago the transfer for 35 euros hung up (the sum was small, but I just didn't want to give it that way). Contacted their extremely inhibited and incompetent customer service. After a few weeks of trying to communicate, they just blocked the account. At the moment, for the third time I am sending documents for verification (although the account was completely verified a year ago). I think this is just SCAM, I do not advise anyone, bypass this payment system if you do not want to lose your money.

I was recommended to use Skrill by a colleague with whom to send money if I have this account, and I spent 20 min. And within 20 min, no way in hell would I recommend as this service is pathetic and liars, as well as, rubbish system.
Story in short: registration > verification made via email link and uploading your ID and verification confirmed done by email > enjoy the benefits > account restricted and email received to contact their support page > contact them, whilst downloaded the app & install > login via mobile while waiting for CS app login pops up password must be changed > email to reset password received asking I requested to reset password (untrue) > retry login via web and all worked fine > CS agent is now available to take the call.

Now the fun part, I described the above steps which happened, and agent simply goes via verification, and he says"... hold on... from what I see here, your account has been deleted for violating our terms and conditions", lol. My response, under what grounds, he replies, can´t say on the phone, will send you an email instead. I replied, "when will I get this email?", and his answer, "after the call in a minute",... never received after hours gone by, and account is still accessible but restricted. If you want and have time to play drama, then this is your one stop shop, but my experience, is lost in words, as they have good reviews in other sites, and heard transaction speed is seconds from sender to recipient, however, I rather find someone who is trusted and not clowns with what I experienced.

Cheaters, they restricted my account and not ready to return my money. My User Id: *******, i requested them to reverse the amount They are not ready to return my wallet money. They are asking me to transfer this amount to any other verified users account. I already told that I don't know any verified skrill account holder, but they do not wish to return my money in my bank account from where I transferred this amount in skrill account. Please do not use this service, otherwise you will also feel cheated

First i will skip the details about the fact i've open an account with them on the 18/12/19, i didn't see may money before the 9/01/20 and couldn't transfer before today 14/01/20.

Custom service: e-mail time response way to long, phone call hopeless 1 person on 5 know the informations.

The main thing it's when you doing a depot for the first time you don't have this little information saying if you do your transfer from another bank with another devise they are taking automatically 3.99%. They are showing just the 1% are just for the transfer. Then when you have the money in they while tell you that is for all the other transfer with a different devise it's going to be the same but it could be better to know it before.

From this no declared 3.99% I lost a LOOOOTT. I picked them because they were suppose to be the lowest rate for transfer after using a comparator.

Cheers thief.