SkrillReviews 184

After a week of jumping through hoops, the company STILL will not verify my account. All I wanted to do was send money to a Pastor in Kenya for medicine and bibles. The customer service pretty much laughed every time I called, and sounded as if they were sleeping to boot. I've contacted the credit card company and will be disputing the charge if they do not accept my request for reimbursement of the money and close the account. Waiting for their reply since customer service Ivan apparently does not have the "authority" to do it. What is he there for then? Although my driver licenses was not expired, they would not accept it. It appears they have too much power and nothing better to do than to piss off customers for no apparent reason. It is not difficult to see I am who I say I am with all the information that I submitted even though it was NOT necessary. AVOID THEM! Unless you prefer to be jerked around. Not worth the aggravation.

If you are looking for a LEAST costly method of accessing your funds, I won't hesitate to say that skrill is so far the BEST.

Their charges are entirely reasonable and they do NOT charge you an annual fee or a maintenance fee. If you use a mobile wallet to withdraw funds, you can do it INSTANTLY and they don't charge you for it- it's totally free!

However, as the saying goes 'Nobody is perfect', skrill has its' drawbacks too.

1) Firstly, if you send an e-mail to the customer support, they never reply. So basically, you have no way of contacting them.

2) Secondly, at times(for days at a stretch) the system fails. I have been trying to withdraw money and it doesn't work! If they could fix it, I won't hesitate to recommend Skrill to anyone.

Thank you.

I have never had an issue with skrill, and I am equally suprised by all the super negative reviews. I also started using it back in 2010 when it was still Moneybookers to receive my online payments for writing jobs. It sucked when I would have to transfer cash from Skrill to my bank account and I would always lose a lot in hidden charges as others have mentioned. Then they introduced Skrill iT, which to me is simply a God sent. I tend to believe that it is banks that 'steal' the money somehow, because with Skrill iT I always get what I expect.

In the middle of Jan. 2016 I have withdrawn money as INR. From Skrill. They charged a small amount. But the transferred amount was only 10% and the rest were stolen by hidden charges. For my complaint they just sent a mail that the issue as resolved as third party bank involves in the process. But my bank account letter shows that they have received the money through skrill.

Skrill is not a reliable company. Thieves. Looters, Please do not trust the skrill. Do not do any transaction through them.

Lost access to my account on 12/2/2016 without any reason given. Login impossible, password reset impossible, support does not reply to inquiries - yes, literally no response at all.

Several thousand Euros are very likely lost. Skrill might work for a while but don't be fooled. While I don't think it's a scam, it's certainly a very unreliable company which should not be trusted with any amounts > EUR 100. Customer service has always been non-existing with Skrill.

I got screwed up by a person and I reported the fraud to the company Skrill but they never gave me a satisfying response. I got that following statement: "The matter has been handled by our security department accordingly." I called their customer service and told them that I'm not happy with their weak feedback. I asked a simple question "If the person is blocked in their system so that he can't screw up other people anymore?" and the customer service clerk wasn't willing to answer my question properly. All the time the person dodged my question. That is a simple yes or no question and answers like "The matter has been handled by our security department accordingly." keep them in a grey zone and that matters to me. As a fraud victim I would like to know definitely if that person is still able to harm other people or not. Losing 100 pounds is painful seeing how the company handles fraud issues hurts 100 times more. Their business is about clarity as well as trust and for that reason I wanted my concern sorted out very clearly. I asked them once more via email whether their company has taken action against this person so that he isn't able to betray and harm other people anymore, YES or NO? Zero response! You can't trust that company. A big warning! Don't ever use that company!

I JUST SPOKE WITH TWO REPS PETER AND IVAN! VERY FUNNY BECAUSE THEY ARE THE ONES WHO TOLD ME THAT THEY CANNOT REPEAT THE INFORMATION FOR MORE THAN 3 TIMES! WHAT?! ARE YOU SERIOUS! AND WHEN I ASKED PETER IF I CAN TALK WITH SOMEONE ELSE HE TRANSFERRED ME TO IVAN - AND YOU KNOW WHAT HE DID? And i quote " WE CANNOT REPEAT THE INFROMATION FOR MORE THAN 3 TIMES" AND HE DROP THE CALL!
AWESOME! CUSTOMER SERVICE!

NOW I DONT KNOW IF THERE IS STILL A CHANCE THAT I CAN GET MY MONEY BACK!

THEY ADVISE ME TO CALL AFTER AN HOUR BECAUSE THE MANAGER WILL BE AVAILABLE BY THAT TIME,, WILL SEE, WILL WRTITE AGAIN HERE IF I EVER I TALKED TO THE PEOPLE FROM SKRILL.

NEVERTHELESS, PLEASEEEEE DONT DARE USE THIS SERVICE EVER! SKRILL SHOULD BE CLOSED AND THE PEOPLE THERE SHOULD KNOW HOW TO HANDLE CUSTOMER SUPPORT!

PETER AND IVAN - THESE TWO GUYS ARE SOOOOOOO POOR WITH CUSTOMER SERVICE!

AND IF THERES ONLY A WAY I CAN PUT A SCORE 0 OUT OF 5 I WILL DO THAT!

THE EXPERIENCE IS SO UNACCEPTABLE!

I'm really surprised about all the bad comments concerning Skrill.
We use it with my family since few years now (we live in 3 different country) and we NEVER had problem with them. I talk about thousands of Euros...
The electronic master card always work, the balance is always correct,...
I was thinking to open an account with Neteller that's why i checked the reviews of both... Neteller got the SAME bad reviews (even worse) thats why i'm going to open an account with them if u see what I mean.

Money was taken out of my checking account by this company and when the bank contacted them about the fraudulent charge they refused to assist in the investigation.

I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I'm getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I've tried to send an email to the person who handled my complaint but nothing, no response at all.