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SkrillReviews 184

1.4

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Skrill Reviews Summary

Skrill has a rating of 1.4 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skrill most frequently mention customer service, bank account and credit card. Skrill ranks 189th among Payment Processing sites.

service
62
value
60
quality
59

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Thailand
1 review
4 helpful votes
Follow lucas k.
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Dear sirs
Pay more attention to this company of scammers.
Everything you read on its web site is only scam.
They are ready to cancel your account at any time.
To cancel your account and withdraw your money, they invent the most absurd and weird stories.
They put the most shameful and slanderous accusations against you, obviously false.
Then they take at their own discretion several money as compensation for damages.
Please can you avoid this scam society, full of thief, as plague.
Can you save your money? Yes of course.
Then take away all your money.
They say that you pay only 4 euro to reclaim money from your account skrill to your bank.
FAKE. YOU WILL PAY MORE AND MORE

Date of experience: September 30, 2019
Canada
1 review
1 helpful vote
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Be warned
September 19, 2019

I had been using Skrill for a year and although the fee's to convert and withdraw money were high, I had accepted that and continued business.
That all changed last early September when I moved a few hundred dollars from my Skrill account to my bank. The transfer went fine, however the money never hit my bank. I opened a ticket with Skrill customer service, they said wait 10 days. I did.
No money so contacted Skrill again and they stated there was an issue with my bank. Keep in mind I had the same cached banking info on Skrill website for quite some time with no changes. I noticed Skrill had put most of the money back minus $70 usd. They told me because my bank had an issue, that was the fee. I contacted my bank and they said they had no Skrill interactions for me on the day in question. When I went into my banking info on Skrill to confirm account info, SKRILL HAD DELETED THE BANK INFO. In my opinion, they did this to cover their tracks and so I didn't confirm all banking info was correct. When I read a variety of forums, Skrill had don't this with a lot of people and then charged the service fee. This appears to be a get rich scheme by Skrill. I immediately cashed out with newly entered banking info and closed my account. Please be very careful with Skrill or you may get ripped off as I and other did.
Also, read forums and make an informed decision whether Skrill is the right choice for you. You may be shocked when you read customer comments as I was!

Date of experience: September 19, 2019
Washington
1 review
0 helpful votes
Follow Victor F.
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Fast money transfer.
September 7, 2019

Great app, they aren't charging any but they might charge in future, good exchange rate
Fast money transfer.

Date of experience: September 5, 2019
North Macedonia
1 review
2 helpful votes
Follow Sasho N.
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How skrill scam me
June 19, 2019

O. K., everything was fine when i put my money from some sites on skrill, so i connect my credit cards, and with iban/swift i try to cash out. They say that after one day i will receive money. Ha. Problem start when i see that credit card on that transaction, was not mine, or, should i say they make some fake credit card, and, they claim that they send money. I open case by case, And, they didn't respond at all so finally respond, that, i'm an idiot who don't understand that they send me money.In short they scam me big one, so, stay away from them.

Date of experience: June 19, 2019
GB
1 review
1 helpful vote
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A month ago I got scamed by a great ninntendo switch offer on facebook. I been always very careful with too good to be true prices but because it was advertised on facebook and you could pay using Skrill I thought in the worst case I will get my money back because skrill is like paypal. I was wrong! Skrill doesn't care about customers and their customer money protection is ab ABSOLUTE lie. After about 10 messages at the end they said their merchant isn't abswering and that's all they can do. Thaks for nothing Skrill! DO NOT USE SKRILL! If you want a real protection paypal is the way! If I can manage to convince 100 people to not fall for that scam company I will have made world a better place.

Date of experience: June 6, 2019
Bangladesh
4 reviews
0 helpful votes
Follow Chittaranjun P.
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Skrill (Moneybookers) is global money transfer site. Skrill use is very easy. Skrill to skrill money transfer is free costing.

Date of experience: May 20, 2019
GB
1 review
4 helpful votes
Follow Kamran M.
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Awful experience
March 30, 2019

Its very simple, they will block your money, and you won't get it back, even after you send them all of the ID documents, especially if you have a non white sounding name.

Date of experience: March 30, 2019
Mexico
2 reviews
2 helpful votes
Follow Helena T.
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I decided to use this as a wallet for online surveys payment. At first, I had no problem withdrawing my money. So I decided to save some money so I could withdraw a good quantity all at once.

That's when the problems started.

First of all, more than half my money was used for a Bitcoin purchase transaction which was obviously not mine. I contacted Customer Support and a human NEVER answered me. I didn't know if they were working on my case until I received an email saying my account was locked because of suspicious activity, which was NOT my suspicious activity. I never had a chance to report the shady transaction. So I want to withdraw the rest of my money so this doesn't happen again, and Skrill won't let me. I have to verify my account. I'm missing one document and I contacted customer service, saying I want to close my account. They wouldn't let me. So I found all these reviews. Now I'm afraid because I uploaded many important documents to Skrill. Fortunately, I didn't have much money there, but I already see it as lost money.

Date of experience: November 23, 2018
Finland
2 reviews
4 helpful votes
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Be careful with Skrill
September 6, 2018

When they were quite small I helped them to get customers with their referral program. I got totally over 60.000,00 USD referral commissions during few years. Then they just freeze my account. They even freeze account of my friends. I moved abroad and was able to open new account with my name few years later. Then one day I moved back to my home country and I updated my address and there was not any problem. Then suddenly they few years later freeze my account and when I call to them they said that my account is frozen and they will not tell me why but they promised to send me one email which is here:

"Thank you for contacting the Skrill Help Team.

We are sorry to inform you that during a recent audit of your Skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final.

More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply:

4. Opening Your Skrill Account
[...]
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
[...]
16. Termination and suspension
[...]
16.4. We may at any time suspend or terminate your Skrill Account without notice in case:
16. 4. 1. You breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
16. 4. 2. You violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
16. 4. 3. We have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

Best regards,
Katya
Skrill Help Team"

Those early days they had good and fast service and small transaction fees. Now they don't have customer service and have high transaction fees and top of that they just keep freezing accounts and they do very big damage by their actions. I don't even want to tell here how big damage they have done because anyone would not believe it. Be careful and don't trust to them. If You have to use it in some transactions where You can't see any other alternative then be aware that it is not safe. Almost anything can happen.

Date of experience: September 6, 2018
Saudi Arabia
1 review
1 helpful vote
Follow Feras A.
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After you transfer the money, they block it and ask you to go through a complicated verification process.it will be my first and last to deal with them.

Date of experience: June 12, 2018
Ohio
2 reviews
3 helpful votes
Follow Gary W.
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Best bank ever!
March 19, 2018
Updated review

A followup as to what happened locally. Presented the false charges from Skrill to my bank - the Huntington National Bank (Columbus) and were on it like pit bulls. They took care of the ALL the false charges, no problems to my account. One of many reasons, they have had my money for nearly 30 years. Always feel 'Welcome'. They'll be getting atta-boys on here so the 5 starts are not for Skrill.

Date of experience: March 19, 2018

SKRILL steals your money
March 19, 2018
Previous review

I noticed 3 charges all from SkrillUSA for the same amount of 77.18 all on the same day. All were not authorized and now I cant contact them. The number on their "help" page goes to a realty company. No other number is connected. I've written the NY Attorney General but do not expect much as I live in Ohio as is my bank. How did they get this new debit card number and what is with th 3 false charges. What else is there to do? Worse Skrill wants me to open an account before they'll answer any emails!

Date of experience: January 28, 2016
BA
2 reviews
9 helpful votes
Follow Emir B.
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Terrible
February 5, 2018

I made my first withdrawal without any problems, but to keep using the service, I needed to verify my identity. I followed their procedure for verification, and a couple of days thereafter I received a message from Skrill that my verification was complete. The same minute, another message followed saying that my verification was not in order, and further action was required. The site shows opposite information, one page says that my account is restricted and I need to verify my identity, whereas the verification page says that verification is complete. All the while, my account is blocked, and I cannot receive money. Customer service is non existent. I wrote to them many times about the problem, and received no response whatsoever, not one. Now, you decide if this is worth your mental health.

Date of experience: February 5, 2018
Sweden
1 review
0 helpful votes
Follow Tomas R.
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Skrill is a company trying to turn out to be a serious transmission company, it can work but it's a lottery. Sooner or later, there will be a problem and then you will not get help as a customer.

Bring over $ 2500 this money disappeared like in a dark hole when I conducted a banking operation to them. In the last month, the suspects have not solved this. Do not know if it will be solved either. They ask for proof of the transfer that I sent to them, this proof comes from my bank with then refuses to accept this. It feels like talking to the bank mafia, and you must try to prove to the mafia that you are right, but they are both judges and prosecutors, and they do not light on you at all. That is, impossible to solve any problems. So if you do not want to lose any money, use some serious payment service instead.

If you are lucka you can succes with some transfer, but when problem occour you will never use skrill again.

Date of experience: January 20, 2018
Nigeria
1 review
2 helpful votes
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Theives
January 20, 2018

This idiot skrill.com stole my money they are scammers, they simply wake up one morning block a few account and buy a lambo or ferrai, they stole my $2557 i won on a gambling site, my winnings were paid but this thieves blocked my account, i was told to forward my id card and utility bill which i did, called skrill for 18 days at a strech, mailed and mailed, yet no useful response, this guys are coporate scammers run for your ife

Date of experience: January 20, 2018
Australia
1 review
6 helpful votes
Follow Sandeep Y.
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If possible avoid SKRILL, they charge 7.5 % of your money if you withdraw your money.
Also charge without your consent

Poor customer service, slow response to emails

Their exchange rates are also questionable.

Complete bull$#*!

Date of experience: January 17, 2018
Pakistan
1 review
1 helpful vote
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Never trust skrill
December 22, 2017

Worst internet based experience till now. They stole my money and told me to provide my identity proof. Identity proof? Do you really want my identity proof to validate my transactions or are you requesting it to just deter me from accessing my funds? If you really want my ID verification, then why you allowed me to deposit fund in the first place? And if you really want to verify it, then tell me your problem with those documents which I have sent your way? So far, they have failed to give me authentic reason for not accepting any of my ID proofs.

Date of experience: December 22, 2017
New York
1 review
4 helpful votes
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The Skrill payment system is very sensitive for phising and scamming, Skrill is one of the biggest enablers of digital crime and money laundring. Instead of doing something about it, they support it and sponsor it, since they are making money from it. It's not strange that they changed their bad name, Moneybookers, to Skrill, in order to erase their criminal past, but they have just started over...

WARNING: Do not trust their platform, you are running the risk of losing all your money!

Date of experience: December 12, 2017
Kenya
1 review
0 helpful votes
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They are cons
December 1, 2017

Skrill is the most fraudulent company on earth. Even their support team is composed of thieves. How can somebody claim to help you and tries to change your account details? This not acceptable on earth and these thieves need to be taught a lifetime lesson.

Date of experience: December 1, 2017
Cyprus
1 review
1 helpful vote
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AVOID SKRILL
November 14, 2017

AVOID SKRILL i can't withdrawal my money trying for days, i can solve the Palistinian and Cyprian issues faster and easier than withdrawal money from them

Date of experience: November 14, 2017
Kenya
1 review
0 helpful votes
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Skrill is the most fraudulent company on earth.If you do not want to die of stress never use it at all. THEY GIVE YOU VERY MINOR EXCUSES

Date of experience: September 23, 2017