business logo of Skype

SkypeReviews 91

3.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Skype?
grey star
grey star
grey star
grey star
grey star

Skype Reviews Summary

The overall reputation of the company is mixed, with users appreciating Skype's utility for staying connected through video and instant messaging, particularly in personal and business contexts. However, significant concerns arise regarding technical reliability, customer support, and billing practices. Many users report frustrations with software bugs, account access issues, and unresponsive customer service, which detracts from their experience. The sentiment indicates a growing dissatisfaction with the company's handling of problems and a perception of dishonesty in billing, leading some users to seek alternatives. Overall, while Skype remains a popular communication tool, its service quality and support require substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
13
shipping
7
returns
7
quality
14

We monitor reviews for authenticity

France
3 reviews
0 helpful votes
Follow Leah C.
Unfollow Leah C.
Share Review
Report Review

Just convenient
January 18, 2021

I use skype at home to connect with my relatives. The thing is rather easy to operate - so elderly people are ok with using it. Was also using the soft for the work needs b4, however switched to another one lately.

Date of experience: January 17, 2017
Kenya
43 reviews
1 helpful vote
Follow Liam C.
Unfollow Liam C.
Share Review
Report Review

Effective and 100% efficient. I only wish it didn't cost so much for the services that require a fee, especially in this day and age

Date of experience: August 27, 2016
Vermont
2 reviews
2 helpful votes
Follow Elen N.
Unfollow Elen N.
Share Review
Report Review

I have been using skype to keep in touch with many of my family members and loved ones this is an easy way to add us all to video chat and keep communication going and watching in real time our family growing together. Even being so far apart :)

Date of experience: May 19, 2016
Spain
2 reviews
23 helpful votes
Follow clair m.
Unfollow clair m.
Share Review
Report Review

My Skype account was hacked. (I since learned there is a way to do that and I dont want to give too much information as to how that was done. It was very obvious as to what they did when I looked at my account.) Through the auto recharge set up with my PayPal and then with my bank account the hackers managed to take hundreds of euro from me. They ran through my Skype credit and straight into the auto recharge which is linked with my PayPal account. Multiple repeat takings emptied my PayPal balance inside a minute. Then in a domino effect they used the same method with the auto recharge function to get into my bank account. By the time more than 400 euro was taken my banks fraud detection shut it down. In the end the hackers cleaned me out of more than 600 euro. My Bank paid me back as did PayPal. The scam and hack is/was very obvious. Could not be calls as autorecharge went through consequetively within seconds running into hundreds of euro. Skype did not and have not been co operative at all with this. Disgusted with Skype and strongly recommend everyone to not have auto recharge set up with Skype. You are open to the same hacking and scam I was and your bank may not be as supportive as mine was. Skype certainly wont be.

Date of experience: May 16, 2016
Philippines
3 reviews
0 helpful votes
Follow Nina M.
Unfollow Nina M.
Share Review
Report Review

Awesome
April 21, 2016

I really love this, I can call and chat with my friends and family..

Date of experience: April 20, 2016
Germany
3 reviews
13 helpful votes
Follow Peter F.
Unfollow Peter F.
Share Review
Report Review

Five stars!
March 7, 2016

Skype is a very useful tool to stay in touch with people from all over the world. I don't see any reason not to give Skype a five star review!

Date of experience: March 7, 2016
Oregon
7 reviews
39 helpful votes
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

Useful
January 14, 2016

I use Skype for many of my bussines meetings since I have staff all over the world. I also use it often to see what my family is doing. It's a great way to reconnect or stay connected. AND IT'S FREE!

Date of experience: January 14, 2016
Iraq
3 reviews
2 helpful votes
Follow Hilga F.
Unfollow Hilga F.
Share Review
Report Review

Mobile is bad
December 12, 2015

Works ok on my desktop, but the mobile app is terrible

Date of experience: December 12, 2015
California
3 reviews
3 helpful votes
Follow Sarah V.
Unfollow Sarah V.
Share Review
Report Review

Mobile/app sucks
November 11, 2015

Like, my skype app is so glitchy, I have to constantly get out of it and go back into it just to talk to someone. Also, the CAPS is broke cause I've got to constantly insert the caps function every time, after I enter my text. It's annoying to do and wastes time. Another thing is that some of my messages don't send over skype mobile. Not only that, it happens a lot to my friends trying to respond to me. I don't get calls either when I'm called upon.

The buttons are probably broken too, because ever since the latest update, I'm barely able to send a thing. I can barely press the send button without pressing the emoji one. That's very annoying as well. And when I do press onto the send button, it doesn't even send most of the time. Like, I have to press it a few times to actually get it and avoid the emoji button, but not to miss the send button.

Everything is just so glitchy and stuffed into each other.

Date of experience: November 11, 2015
Germany
2 reviews
0 helpful votes
Follow Angel A.
Unfollow Angel A.
Share Review
Report Review

Awesome
May 9, 2015

I downloaded this app because I wanted to stay in touch with my mom and close family. It was the best thing I ever did! Now, my kids can stay in touch with there Grandma. No need to rack up your phone bill nor your precious cell phone minutes. It's so easy to use my Grandma uses it a lot! Thanks Skype for making it possible. When you need it the most, communicate with Skype! Download it today! Works well with any tablet!

Date of experience: May 9, 2015
Kyrgyzstan
3 reviews
3 helpful votes
Follow Jason P.
Unfollow Jason P.
Share Review
Report Review

Skype is such a cornerstone of online communication nowadays that it's almost entirely useless to write a review for it. Everyone knows about it. That is why it's completely buffling that for the last several months Skype completely neglected the ever-worsening problem with its mobile app for Android. Put it simply - it doesn't work. Constantly crashing mid action, drops calls, and randomly shuts down. Worst of all, the issue is not being publically adressed by the company on the forums. Whatsapp's announced video calling feature can't get here soon enough.

Date of experience: April 8, 2015
Colorado
3 reviews
1 helpful vote
Follow Barry S.
Unfollow Barry S.
Share Review
Report Review

I got my new Kindle HD 7" yesterday. I downloaded the SKYPE app. This was the main reason that I upgraded from the original Kindle Fire. I did a Skype session this afternoon with my daughter-in-law and grandbaby this afternoon. Worked wonderful! I had no problems whatsoever getting it working. I already had a Skype account that I used on my desktop computer.

Date of experience: April 4, 2015
Italy
5 reviews
7 helpful votes
Follow CHARLES F.
Unfollow CHARLES F.
Share Review
Report Review

Good quality Video & Audio call. I like the messaging also.

Date of experience: January 24, 2015
Canada
3 reviews
14 helpful votes
Follow Bryon P.
Unfollow Bryon P.
Share Review
Report Review

High quality video & audio call, impressive chatting service, better for file sharing & easy to use, that's why I love Skype so much.

Date of experience: December 19, 2014
Texas
4 reviews
21 helpful votes
Follow Marissa V.
Unfollow Marissa V.
Share Review
Report Review

I've stayed connected with a couple people though skype and made some really good friends. Has a very easy to understand interface and doesn't take too long to start up.

Don't like having to link my accounts though.

Date of experience: December 17, 2014
New Jersey
4 reviews
13 helpful votes
Follow Sheena A.
Unfollow Sheena A.
Share Review
Report Review

Awesome Service
December 5, 2014

They provide amazing service. I can't live without skype.

Date of experience: December 5, 2014
Illinois
4 reviews
57 helpful votes
Follow Monica M.
Unfollow Monica M.
Share Review
Report Review

I use Skype for instant messaging, call, and chat everyday. I use it for personal use and for my work. It's the best means to get in touch with friends, family and workmates.

Date of experience: October 9, 2014
New York
3 reviews
8 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

I have the Samsung Epic Galaxy 4G and it works just fine on my phone. You just gotta remember that just like with any phone you're using a program and if you're in a bad area with spotty reception it's going to be laggy just like anything else would be.

Chat works fantastic, Calling does what its supposed to do albeit a little laggy sometimes with the newer updates. Much better than my experiences with Tango or Oovoo!

Date of experience: October 4, 2014
Georgia
2 reviews
3 helpful votes
Follow Joseph C.
Unfollow Joseph C.
Share Review
Report Review

I have a 7" EMATIC e-Glide Steal that comes with a forward facing camera. This is what I tried to download and use SKYPE on. For some reason SKYPE works great on my laptop and it worked great on my old desktop, but the tablet is another story. It seems to see the tablet as a telephone and refuses to access the camera. I tried to use my current account, which it could not recognize on the tablet; I tried to set up a new account, which it refused to see as anything except a telephone, so I gave up and deleted it. Maybe it is the hardware that poses a problem, I don't know, but in my opinion SKYPE is not the same on a tablet as it is on your PC. Be warned to avoid the frustration I went through.

Date of experience: October 3, 2014
Pennsylvania
4 reviews
10 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

And you choose to publish this rant on the very day Microsoft the makers of Skype announce their new CEO. Clickbait much?

Many good points here but the timing is very suspect.

Posted via the Android iMore App!

Date of experience: October 2, 2014