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Skype Reviews Summary
The overall reputation of the company is mixed, with users appreciating Skype's utility for staying connected through video and instant messaging, particularly in personal and business contexts. However, significant concerns arise regarding technical reliability, customer support, and billing practices. Many users report frustrations with software bugs, account access issues, and unresponsive customer service, which detracts from their experience. The sentiment indicates a growing dissatisfaction with the company's handling of problems and a perception of dishonesty in billing, leading some users to seek alternatives. Overall, while Skype remains a popular communication tool, its service quality and support require substantial improvement.
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From my experience, Hangout sucks. I work remotely with a team of three other people, and one person with a relatively new MacBook Air constantly has issues with getting his camera working with it. Plus there is its annoying habit of deciding when to mute or unmute you, which wouldn't be so bad if there was a way to switch it back without being focused in the Hangout window.
In fact, we have gotten so fed up with Hangouts that we are moving TO Skype. One person is going to get a premium account, which will allow us to duplicate most of what we use Hangouts for.
In the world most popular video chatting site was Skype.So i like Skype. Most of the people who use smart phone he likes to use skype. I talk with my girlfriends via skype.
When I want to get in touch with my family and friends, I use Skype. I have it in my laptop and phone. The service is excellent. I use it to call my Simply the best.
When I want to get in touch with my family and friends, I use Skype. I have it in my laptop and phone. The service is excellent. When I went on a Eurotrip with friends, I use it to call my mom and dad. Simply the best.
I am impressed by the free version, you guys are fantastic - there are still room for improvement though, period lol
Skype is the best medium to stay in touch with family, friends, and clients. I also have the application on my phone and on my laptop.
Probably the best video call ever, great for chatting with friends, even for gaming.
I Love Skype, Skype has the best video call conference quality. I've been using Skype for many years and now I'm really happy with what they have to offer.
Sometimes Skype has a few hiccups, but still love it. Use it to call my family in the UK.
Skype used to the the standard system for calling and it was great at that. Video came along and the service started to be worse. Now as they moved away a P2P network, the calls don't have the same quality. If it wasn't because it's free and easy to use, I think we'd have ditched Skype a long time ago!
Now it's free to get everyone together on the same video call.
Skype is a good communication tools. It helps people connect from one place to another. Online chatting and video chatting with friends, family and love ones. I've been using this for 5 years. So far I didn't find trouble in using this except for the premium usage of Skype. But even if you are not in the premium account still it functions well.
I am alble to contact my friends from France and UK for free. Thanks to Skype.
Skype is one of the best communication tools. It is a good way to connect other people specially your family and love ones.
I've been using this application for 2 years.
It keeps my family and I connect virtually. Video chatting makes us feel that we're so close.
Skype is a great instant messenger to keep in contact with friends. It has better video quality than other instant messengers, e.g. Yahoo and MSN.
Best way to keep in touch with my family oversea's. Call quality is based on the internet of course but when it's good it's great!
By far one of the best two way video call services!
Skype is freakin awesome... I love using it to chat to friends and family who live out of state!
In the past three months I have lost just under $100 from spammers on Skype.
My account was used as a spammer's delivery tool in Sweden. Over one-thousand SMS texts were sent from my account - half in September and half early November.
In September, a hacker gained access to my account and began to spam people in Sweden with texts. I promptly went to Skype customer service - attempted to resolve the issue, be refunded and move on. We took all the necessary steps to recover my account and make sure that nobody gained access to it again. Customer service agreed to refund me for the "Auto-recharge" cycles that occurred 5 times during the hacker's shenanigans and cost me $14 each time.
Since then I have cancelled auto-recharge.
However, I have still not been refunded.
If that isn't enough - in the past few days THE EXACT SAME THING has happened to me.
I followed the same steps, talked to Skype customer service. Did all of the security measures to ensure that it didn't happen again. I explained to them that even though my "auto-recharge" was turned off - it WAS STILL HAPPENING. They promptly continued on with the same security measures that did not protect me the first time... or the second time.
Upon me asking for a refund due to their inability to secure my account, the customer service rep then told me that it's not their responsibility.
Allow me to make that clear to anyone willing to give Skype their personal information and/or money - IT IS NOT SKYPES' RESPONSIBILITY TO KEEP YOUR ACCOUNT SECURED.
After spending 1.5hrs on the live chat with a customer service rep dodging my requests for a refund, he told me that they needed to "convert this communication to email so we could further investigate the said issue". On my approval of this "conversion" the chat was ended by the rep.
Full transcript available on request.
I get to contact to friends and family from other continent for free. Thanks to Skype. But I am also begining to love its competition Google Hangout.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members